Customer Ratings & Reviews

Very efficient and easy to use. The robot can get tangled in loose wires easily making the robot pause the cleaning cycle. When it’s untangled, it will resume the cleaning cycle where it left off.

I like the vacuum, when it worked. Had it for about a year and loved it then one day it started throwing an LDS error. I cleaned the entire unit and it worked. Next time it went to start had the same error cleaned it again, wasnt bad this time and did nothing. Still had the same error code making it completely useless. Actually took it back 02/14/2021 and got a full refund. I would not recommend this vacuum.

Received this item with much anticipation. However, I was disappointed with the mopping feature. It doesn’t quite map out your home well and may I add, that it doesn’t do a good job at cleaning the floor. After running it on mop mode several times it still doesn’t clean as well as I thought it would. On the other hand, the vacuum mode does a great job. With that said, if your looking for a good robot that mops well, sadly this one won’t do.

This device does it all. Love it. Wish you could use cleaner to get your floors, but it does not get them wet enough to matter. The vacuum is amazing and you don't have to do anything after its programmed.

This is a fun household item. I use it once or twice a week especially in the fall, winter and especially the sprint time! It also washes the floor vs. just sweeping

The 930 picks up so much dirt and hair that I am amazed. I still have trouble getting it started with my iPhone but the cleaning abilities are great. I would highly recommend this product.

Probably a decent mop vac if you can ever get it connected to the app. I switched my WiFi to 2g per the instructions, but the app never verified ever connecting to the mop vac. I ended up returning it. The newer models with 5g capability may work better, I’m going to hold on purchasing one of those until later.

The robot does good cleaning, it’s a bit difficult to get a full map but once you get it the robot works on its own very well. I would recommend this to anyone.

It has great suction but is all over the place! Some spots get missed and others are cleaned over and over again.

We use this robot on the 2nd floor, and it's great. Set up for daily cleanings, its a no brainer for everybody. We also have kids with allergies so this was great.

Its a good robot it does vaccum and mopping. Just dont like the laser is elevated. Robot get stuck because of it.

This vacuum really does the job. I’m amazed by how much dog hair and dirt it picks up. It is also really quite. I napped on the couch while it worked and didn’t hear it once.

I’ve been an avid fan of robotic vacuums for a long time, having started with one of the earliest Roombas and upgraded every few generations from there. And for a long time no matter what manufacturer you went with, the basic premise behind how they work has stayed the same. The robot will keep moving until it hits something, then turn around and go off in a random direction from there. Eventually, it covers the entirety of your floor. The most recent designs from several manufacturers have been starting to change that though. While random navigation worked well enough, it was slow and meant that you tended to get uneven coverage over the floor. Now, people are starting to use advances in tracking technology to create robots that can intelligently map out and navigate through their surroundings. The Deebot Ozmo 930 (or Ozmo, as I’ve named mine) does this using a LIDAR system on the top of its standard hockey puck shaped body to help it build a complete map of the area you want it to clean so that it goes over every area twice using the same kind of pattern you’d use yourself with an upright. And if that isn’t enough, it also features the ability to tell what kind of floor it’s on and use a wet mop to clean it. With all that it seems like it would be the perfect robotic vacuum. Unfortunately, I have to say that while I do like the product overall, it’s got a lot of rough edges that keep it from being everything that it’s advertised to be. To start with the good, the mapping system does mostly work. It constructs a very detailed map (which you can see on the Ecovacs app) which you can use to designate where it should and shouldn’t clean as well as setting up a schedule that allows it to tackle large areas in several attempts rather than running out of battery half way through. What’s even better is that the robot is very good at updating the map to account for minor changes to the positioning of certain landmarks such as chairs or pets. The only problem here is that while the map works great, I can’t really give it full marks because of one serious flaw in the design. Whenever the robot becomes confused about its location (which seems to happen whenever I go to clean the brushes) it will happily delete the map, along with any instructions you’ve given about where not to clean, what certain areas are called, or what schedule it should use to clean those areas. Next, we have the cleaning performance. The Ozmo has two vacuuming options: a standard beater brush and a direct suction mode intended for homes where hair can be a problem. Since I live in a home with two pets and a long-haired woman and have had brushes literally shredded by tightly wound hair before, I started out with the direct suction option which the instructions said were best for daily cleaning. It worked well enough in that it didn’t produce any tangles. But as anyone who’s used these vacuums can tell you, there’s a world of difference between the suction that you can get with an upright and the suction you can get in a tiny robot. Overall I found that the direct suction wasn’t very good at picking up hair or much else. Switching to the brush produced far better cleaning performance, and it would generally fill up the bin and leave the floors looking visibly cleaner. The mop was a little harder to judge. Admittedly I don’t have a ton of hard floors that need wet mopping in my environment, but my kitchen floors are usually always in need of some attention. On the default setting it didn’t do much at all, but when I raised the water output to high it did a decent job of picking up small messes. Only thing I really noticed here was that it’s best to run through multiple cycles, as it takes a little while for the robot to dispense enough water to the cleaning pad to do anything. Finally, there’s the overall build. I’m mostly happy with this except for one thing: the height. For whatever reason, this robot sits a little higher off the ground than most, which makes it adept at climbing on top of things. At one point it managed to climb on top of a plate and rode around the living room on top of it, thinking that it was cleaning a ceramic tile floor. It’s far from the only robot that can do things like this, but it’s worth mentioning as you’ll want to watch out for it. It’s also unfortunately quite easy for the robot to become stuck on its own charging base if it moves too far forward for some reason, in which case it’ll simply spin its little wheels trying to disengage until eventually giving up. There are a few other features that I haven’t been able to try out yet, such as the integration with Alexa and Google Home which is apparently coming in an upcoming software update. Hopefully that update will also address the map issue and give it a warm-up period for the wet mop to help it do a better job on its first pass. But I’m anticipating liking them if the implementation is in line with the rest of the features. Overall, my impression of the vacuum is positive. It’s quieter and faster than any of the previous models I’ve owned, and its cleaning performance is satisfactory. But I think that a lot of the most ambitious features such as the smart navigation and wet mopping might take a few more tries to perfect. It’s more a glimpse of where the tech is going rather than a fully functional example of it. Just understand that you’ll still need to provide some oversight to keep it running at its best, and you should find that it greatly cuts down on the amount of day to day cleaning you need to do!

Not good vacuum if you have dogs! Hair get caught in the wheels and very difficult to get out.

This thing definitely cleans! I was so surprised on how much it cleans up EVERYDAY. The mop function is so-so, but still worth it

First issue was obvious, this thing wouldnt connect to the app for nothing. Finally, my solution was not using a "hidden" network. But non of the "professionals" at ECOVACS know this and you wont find that fact anywhere online. (I didnt bother calling CS) second issue, If your able to get this to connect to the app, good luck getting the mapping feature to work correctly. You CANNOT "create" any zones. The app "does" this for you. I reset the map 4 times and still.....the zones were incorrect. Without correct zones, you cannot use the scheduling feature correctly. I got this for the mop feature and did not even get to test this out as the map would not "zone" correctly. I ended up settling on the Deebot 901 w/o mop feature. The map generated correctly with zones on the first go around. This is of course, after I got it to connect using the non hidden network. The 901 does not have flexible scheduling options but at least it worked.

My 18 year son spent a lot of money to buy this for me for my birthday. We could never get it to work. We contacted the company multiple times and they did not have good customer service. We never got it to work not even once. I finally had to return it.

My floors haven't looked this good for a long time. "Bottie" does an outstanding job. I haven't used the mopping feature yet so I can't comment on that.

Has made my life much easier, we have 2 birds and they are messy if you know :) I dont have to worry about it anymore, it is pretty awesome!

It’s got some power and it vacuums and mops Ceramic and hardwood wish it would do carpets