Customer Ratings & Reviews
- Model:
- TO3265XSSD
- |
- SKU:
- 6258432
Customer reviews
Rating 4.4 out of 5 stars with 199 reviews
(199 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the Extra Wide Crisp N' Bake 8- Slice Air Fry Toaster Oven's air fryer, size, price, ease of use, and multi-functionality. They appreciate that it can cook a variety of foods well, including baking, toasting, and air frying. However, some customers have concerns about the inability to set the air fryer temperature and the slow cooking time.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
My wife loves this so convenient!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recommend this to people if your busy life style .
I would recommend this to a friendRated 5 out of 5 stars
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got for my sister for Christmas and she absolutely loves it
I would recommend this to a friendRated 3 out of 5 stars
Air Fries Are Soggy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cut up a russet potato into small slices used the air fryer had them in there for 25 minutes they finally started to brown and when done they were soggy
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for offering your feedback regarding your Black+Decker TO3265XSSD. We’re sorry to hear that you were somewhat disappointed with your oven's results. Our goal is to provide products of only the highest quality, and your satisfaction is also a top priority for us. Please contact us at [email protected] and reference ID number 41737708, so we can go over some options with you that we believe could improve your experience. We look forward to hearing from you.
Rated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work really good, convenient and great equipoment.
I would recommend this to a friendRated 3 out of 5 stars
Great toaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought thinking it was an air fryer like described. Not happy with that function. Works great as a toaster and small broiler.
I would recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker TO3265XSSD. We’re glad your oven has performed well when toasting and broiling, but we're sorry to hear about the trouble you’ve experienced with your oven's results when air frying. We'd like to learn more about this, as it may be something we can address for you under the two year warranty. Please contact us at [email protected] and reference ID number 41741053, so we can better assist you. We look forward to hearing from you.
Rated 3 out of 5 stars
Gets extremely hot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upon using it we realized that it gets extremely hot. Any touch it after using it
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for offering your feedback regarding your Black+Decker TO3265XSSD. We're sorry to hear about your frustration with your oven's design. Your oven will get hot, and we recommend using an oven mitt or potholders when touching any outer or inner surface, while it is in use. We want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. We’re confident your new oven will provide excellent performance, but should you ever need assistance with it, we’d be happy to help. Please contact us at [email protected] and reference ID number 41735701, so we can address any of your concerns.
Rated 3 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too bulky to be in one place in kitchen. Also, cannot move it everyday in kitchen.
I would recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Hi Hari,
Thank you for offering your feedback regarding your Black + Decker toaster oven. We're sorry to hear that you are unhappy with the size for your toaster oven. We strive to provide excellent support for our consumers, and may have a few options we would like to discuss with you. Please contact us at [email protected], and reference the screen name used in your review, so that we may better assist you.
- Cons mentioned:Slow
Rated 1 out of 5 stars
doesn't cook!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you put in a pizza with instructions to bake at 425 for 10-15 minutes...Took almost a hour.. Air fryer takes about a hour to air fry fries... Called black and decker they offered me a replacement..still waiting!!!!!
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Hello SheldonG. Thank you for sharing your feedback regarding our Black+Decker TO3265XSSD. We're sorry to hear of the experience you've had with your oven. We're happy to inform you that we're in the process of preparing your new oven to be shipped out to you. If you have any further questions or concerns, please contact our consumer services team at [email protected], and reference your ID number 41816966, so we can further assist you.
- Cons mentioned:Temperature
Rated 1 out of 5 stars
Not a good oven
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst. I should have listened to the reviews. The air fryer has no temp control and the oven itself started to reduce in heat over time. Junk. Returned it with the warranty.
No, I would not recommend this to a friend - Pros mentioned:Air fryer, Price, Size
Rated 4 out of 5 stars
Good entry level oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price (you can pay 20% less with coupons), this counter-top oven packs a punch. Pros: Large enough to feed a large family, easy to use controls, intuitive, not heavy. Fits a 9 x 13 pan with handles. Does all that it claims to do. Black and Decker customer service is great and easy to get a hold of, and they will mail you a recipe guide if you call. Cons: Does not feel as solid as other ovens, does not include a drip tray large enough for the air fryer basket (you can use a cookie sheet), the door feels a bit flimsy. You can not choose the temperature for air fryer mode (it seems to heat to approximately 400 F, which will work for most recipes), and it seems as if the numbers written next to the dials will eventually rub off. I am not sure that this is a true convection oven, as the fan does not turn on when it is in bake mode. This oven is not as solid or versatile as the Cuisinart or Breville air fryer ovens, but it is also comparably cheaper and can broil, bake, air fry and toast pretty well. If you can afford to spend more money, the Cuisart and Breville are better alternatives, but given the price point, this Black and Decker unit is pretty good.
I would recommend this to a friend Rated 3 out of 5 stars
Great for baking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the way it can do all kinds of food.
I would recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker TO3265XSSD. We’re delighted to hear that your oven has been meeting your expectations! With regard to your rating, please let us know if there is anything we can do to improve your satisfaction. Please contact us at [email protected] and reference ID number 41739494, so we can address any of your concerns.
Rated 2 out of 5 stars
Toaster Over
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for first few months, but the heating element stopped working after 3 months.
No, I would not recommend this to a friendRated 2 out of 5 stars
not good quality...horrible
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would never purchase this again...not user friendly and does not even toast that well...
No, I would not recommend this to a friendRated 1 out of 5 stars
Just not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds like a great machine but in actual use it failed miserably. 6 hours to cook wings. Mac and cheese barely bubbled. It was something seriously wrong with the thermometer. We returned the yellow.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker TO3265XSSD. We’re sorry to hear about the trouble you’ve experienced with your oven's results. We'd like to learn more about this, as it may be something we can address for you under the two year warranty. Please contact us at [email protected] and reference ID number 41745125, so we can better assist you. We look forward to hearing from you.
Rated 1 out of 5 stars
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item for my husband for Christmas, he was excited to use it. Did not work, No heat at all. We returned it and bought a different brand smaller but cheaper.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for offering your feedback regarding your Black+Decker TO326XSSD. We’re sorry to hear that your oven wasn't getting power out of the box, and that you didn’t get the chance to try it out. We strive to provide quality products and exceptional customer support, and we hope you’ll continue to consider us for your future purchases. If you’d like to relate your concerns to us directly, please contact us at [email protected] and reference ID number 41735832, so we can address them with you.
- Pros mentioned:Air fryer
Rated 5 out of 5 stars
Great toaster oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great toaster oven. I love the airfryer option, we use that function a lot!
I would recommend this to a friend - Cons mentioned:Slow
Rated 1 out of 5 stars
Not impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to be an air fryer. It takes twice as long to cook things in comparison to my round 8" basket air frier. I have adjusted settings to help the speed in cooking and nothing helps. I regret buying it. Wish I returned it before time ran out on that.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Air Fryer - Burning Food
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got these oven and i was so exciting to use the Air Fryer feature however, so far i have used three times, three different foods and the result are the same. The oven burn the tip of the food i.e. french fries, onion rings leaven some of the food still uncooked. I am using the suggested table time but like I said, so far not good. I will give it another try, otherwise i will have to return it.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for providing your feedback regarding your Black + Decker air fry toaster oven. I’m sorry to hear the air fry function is overcooking your food. I’ve already taken action by documenting your complaint, and I want to ensure that this issue is resolved to your satisfaction. Your product has a two-year warranty. Please contact us at [email protected] and reference 41885902 so that we may better assist you.
Rated 1 out of 5 stars
Doesn’t work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one and it wouldn’t heat up at all. Returned it and got another one, This one would heat up but air fryer fan wouldn’t work. Taking this one back too. Won’t be buying another.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Hi Jaymco,
Thank you for sharing your feedback regarding your Black + Decker toaster oven. We're sorry to hear that our product didn’t meet your expectations. We strive to provide quality products and exceptional support for our consumers. We hope you will consider us for your future purchases. If you need further assistance, please contact us at [email protected], and reference transaction ID 41828081, so we may better assist you.