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Customer Ratings & Reviews

Your price for this item is $128.99

Customer reviews

Rating 4.4 out of 5 stars with 46 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers commend the LaserJet Pro M118DW Wireless Black-and-White Laser Printer for its easy setup process, with comments like "Fast and printing quality is good." The wireless connectivity is also well-received, with users saying "Wireless set up was a breeze." Additionally, the printer's price point is seen as a positive aspect, with customers stating "Love it for the price."

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 46 reviews
  • Pros mentioned:
    Wireless

    Rated 4 out of 5 stars

    Fast shipping! It is my first wireless printer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this printer almost everyday. It's useful and convenient. no more wire and messy lines. I had some trouble with installing it to my laptop but I solve the problem by choosing TCP/IP instead of wireless devices. I hope any supplies are last for long time.

    I would recommend this to a friend
  • Pros mentioned:
    Duplex, Wireless

    Rated 5 out of 5 stars

    Very Nice Printer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice printer. My previous printer was a Samsung and it gave me many years of service. When I was looking for a new printer, I found out HP had purchased Samsung. So, I went with this printer. So far, the printer has performed as advertised. It was difficult to get the wireless connection working, but once it was setup, I have had no problems. When I purchased this printer, I did not realize it had duplex (double-sided) printing. That was an added bonus. No jams or problems so far.

    I would recommend this to a friend
  • Cons mentioned:
    Customer support, Glitches

    Rated 4 out of 5 stars

    it seem to go off wifi. IP was wrong

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to delete and totally download software again. Did not like the fact that we spent 2 hours with HP help all other printers from HP have worked flawlessly. Now this one is working ok

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Excellent printer for a small business

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best features are duplex printing and high capacity output per toner cartridge. It is very fast on printing as it takes less than 6 seconds to printout the first page. Setup was very easy, all I needed to do is plug the printer into the network and all my computers had the printer installed. I am extremely satisfied with this printer. I never thought I could get a laser printer with duplexing for a awesome price of $88.00 …. Amazing!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    nice machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice printer fast printing small size fit in my small space

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing i had a epson all in one but this thing is fast and value for money

    I would recommend this to a friend
  • Pros mentioned:
    Duplex, Price

    Rated 5 out of 5 stars

    Best Printer for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast two sided printing. Clean copies Love it for the price cannot go wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 4 out of 5 stars

    Compact and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My team has really appreciated having a compact and wireless option. Works great with our Chromebooks, but was a bit tricky to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Reliability , and consumer smart

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and no brainier on setup , works wirelessly and prints from laptop, mobile or table . Saves on useless for me color inks .

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Noise

    Rated 2 out of 5 stars

    Difficult to set up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me a few hours to set up, no clear instructions of what software needs to be downloaded/installed. Once I finally got it set up it seems to work ok. Its louder than most printers while printing, I dont know if there is a way to reduce the noise it makes. Im disappointed with my initial experience, the only positive so far was the price & quick shipping. If I had to do it all again, I would probably choose another brand.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hey Alan,

      I’m tremendously sorry to hear that you've haven't had the best experience with the printer so far. I can imagine how disappointing this has been, especially since we always aim to provide much more overall quality. That said, I want to assure you that we'll do everything we can to make this right.

      If there's anything specific we can help you with, please contact us for support and we'll gladly troubleshoot everything with you or arrange for a replacement if necessary. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
      - Model number
      - Serial number
      - Your location

      We look forward to bettering your experience and again, my sincerest apologies.

      Chelsea
      HP Care
      hp.com/support HP

  • Cons mentioned:
    Offline

    Rated 3 out of 5 stars

    Offline for half of setup day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer was offline for half day. Tried to contact HP and guess what, no phone #. Had to chat and of course got disconnected and HP's chatter did NOT call me. Works great, but it was a lousy setup experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the Job Done- Written Setup Instructions Poor

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Once set up, it works great. We have multiple PCs set up for Wifi access. Print quality is fine. I had to call the 800# for wifi setup help. It is a foreign call center, but the woman who helped me was very knowledgeable and helpful. Cons: I did not find setup easy. The instructions are in very small font size and poorly written. I struggled for 1.5 hours trying to get the Wifi to work on 2 PCs and then gave up and called the 800#

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was simple, works perfectly, printing is crisp , much nicer than my other HP

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Laser Jet Printer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer. Low cost refill toner. Prints my labels and regular size paper with ease. Love this printer. Wireless set up was a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Very good printer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this HP LaserJet printer to use at home. Easy set up and really like that I can print from any computer in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Was easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install and works great. I Purchase it for my 85-year-old mother and she can work it just fine. She said the quality is good

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Perfect for School

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best printer for school iv used, long lasting toner. Was super easy and intuitive to set up to my home network and both my PC and Laptop .

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great Printer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Print over WI-FI is a must anymore. Bulky, but everything is contained, no trays hanging out to collect dust, keeps paper fresh.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Good printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Double side printing. Fast and printing quality is good.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prints fast , accurately and very affordable. It’s a black and white printer I use for customer invoices and it works great:

    I would recommend this to a friend