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Customer Ratings & Reviews

Your price for this item is $519.99
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The comparable value price is $649.99

Customer reviews

Rating 4.5 out of 5 stars with 1437 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers regard the HP04 Pure Hot + Cool Air Purifier positively for its heating and cooling capabilities, quiet operation, and remote control. They appreciate its effectiveness in reducing allergies and its smart features. However, some customers find it expensive and express concerns about the price of replacement filters.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,437 reviews
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return first one that failed due to an electrical short in the wire. Easy replacement at BB. It runs on auto and kicks on when needed. Use the heater on my screened in porch in fall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. I used to wake up with headaches, but since using this I sleep better and wake up refresh

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good but....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the only thing that sucks is you can't set the heat as part of the schedule. it's only a cooling fan on the schedule and then you have to turn on the heat when you want it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great fan.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great fan. pricey but has good features. theres a safety requirement where heating cant be controlled from the app but i do recommend this product. wish it covered more sq. ft

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It seems to be working as intended but got to see how it’s going to in future. Finger crossed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great $$$$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first Dyson product I have purchased and I must say the quality of the product is superb. Great for allergies!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purifier, lots of great information.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had a couple (less expensive) air purifiers and this one beats them all easily. Love the app and alexa integration. We'll probably pick up a second one the next time we find it on sale again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for almost a year now. It’s been fantastic! Easy to use, has a lot of functions, and appropriately regulates the temperature in a bedroom.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice unit. Just has draw backs!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice unit. It just has draw backs! For instance, you can’t raise and lower the heat thru the WiFi app. Not sure the unit is worth the additional money for the WiFi capability!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Quality product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited to receive this unit. Right now we are using it for heating and I was really hoping for a quicker heat response. I do like this but knowing Dyson so well hoping for a more heat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It definitely is a Dyson product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. So far I’ve only used it in the summer, but let’s see how the heater works in the winter.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Another Dyson Fail

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is pretty useless for bedrooms or for heating. I bought this thinking it would be an improvement over the older pure hot cool link models. It was not. Well the filter may be better but if you cannot use it the way you need it, it just becomes a big waste of money. First it randomly makes an annoying hissing noise that the older ones never did. My kids cannot stand the noise either so I have to wait for them to fall asleep before I turn it on, manually. And that brings us to the second and more disappointing problem. They have removed the thermostat controls from the app for this model. I would never have bought this if I knew this functionality was removed. With the older models I could program scheduled temperature settings. For us it is hard to get out of bed when it is cold, so I would have the heat turn up when it's time to get out of bed. What is the point of having app controls if you cannot even do that.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi there, this is Kelly with Dyson. We're sorry to hear that in your use thus far, you experienced a "hissing" noise coming from your HP04 Pure Hot + Cool. This is unusual to hear. With regard to controlling the heat through the app, we at Dyson take safety very seriously when developing new technology for our customers, and we want to ensure that safeguards are built into our products to minimize hazards and risk to our customers. Since the control of products over the internet is still new technology to regulators, in the US now, products contain more stringent requirements until a better understanding of all risks is understood. This is why the heating and temperature controls have been disabled via the Dyson Link app, at this time. We are certainly sorry for any inconvenience that this has caused for you. The heating, as well as all other functions can still be carried out via remote control.

      We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at [email protected]. It will be our pleasure to provide support. 

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rated 4 out of 5 stars

    Good again

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great Dyson product. I waited several years to purchase these. One of them works perfectly, the other one make some noises when initially heating up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always comes on when frying fish!! Very smart machine and has really made a difference in our home. I can’t wait to see what it can do with the heating function as the temps drop.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty good but makes annoying sounds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in July was a great fan but once it started getting cold in October the heater setting would make a high pitch noise when the room hit the temperature it was set to. (78°) so whenever I would have it where it on where it would auto warm below that temperature it would buzz/Humm in a high pitch while it was at the targeted heat. I've been looking to exchange it because when it is on the fan setting it does not make that sound and I think it may be just mine that does this.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi Candy, this is Kelly with Dyson. We're sorry to hear that while using your HP04 Pure Hot + Cool in heat mode, you encountered a buzzing or humming noise. This does sound rather unusual, and we would be happy to go over your machine with you to help make sure that it's performing as intended. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support. 
       
      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    I'm using it every day so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very helpful when I have to spend the whole day at home... I have an old house without too much isolation. So the heater function of this device saves my day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So good I own 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best hepa filter and heater. Filters large room quickly. A must have for seasonal allergies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson Is the Best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Purifier, does exactly what it suppose to do. Clean the are and the auto feature is awsome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Air purifier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have the cool link and works great in our living room so we de died getting another unit for the bedroom , only complain expensive filter that last for 6 month

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Having issues after 8 months

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased July 2nd and already having issues as of Feb 2022. Wifi connection issues, exclamation point stuck on screen and won’t power on. Have to unplug and what not to restart. Lucky for me I have the Best Buy warranty and still under one year but not promising quality for the price.

    No, I would not recommend this to a friend