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Customer Ratings & Reviews

Your price for this item is $519.99
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The comparable value price is $649.99

Customer reviews

Rating 4.5 out of 5 stars with 1437 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers regard the HP04 Pure Hot + Cool Air Purifier positively for its heating and cooling capabilities, quiet operation, and remote control. They appreciate its effectiveness in reducing allergies and its smart features. However, some customers find it expensive and express concerns about the price of replacement filters.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,437 reviews
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is working well. It has improved air quality and comfort.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Purifier

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely super expensive for what it does! Wish I can return it. I use it as often as possible but don’t seem to see a difference for the price

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi Fred, this is Kelly with Dyson. The Dyson Pure Hot + Cool purifying fans have been designed to deliver a powerful stream of cooling or heated, purified air from the front of the machine. Dyson Pure Hot + Cool units will also offer the option to divert air through the rear annular at a 45˚ angle, creating a more diffused airflow. Also, thanks to the 350 degree oscillation, Dyson Pure Hot + Cool purifying fans can be used to help project purified air around the whole room and may be used to deliver heated and purified air to every corner of the room. Airflow angles can also be customized using the remote control or Dyson Link app. You will also have the option of a Night mode which will use the machines quieter settings, reducing airflow speeds to range from 1 to 4.

      We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
       
      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rated 1 out of 5 stars

    Thumbs down

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total disappointment. Doesn’t function well in any of fan,air purifiers or heater mode at very high cost.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love it. Highly recommended. Worth buying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, great for control environment, control temperature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. Highly recommend. !!!!!!!!!!!!!!!!! !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a Dyson! Does everything I expected!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's quiet & versatile .... a bit pricey but love the way it works!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfectly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very quiet, and it is exact what we wanted for the house.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality, Heating
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A fan like no other!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used a variety of Dyson products but this is probably the most impressive I've had. To begin, the fan has the sleek futuristic look you expect from Dyson. Even with that said, it blends in to just about any decor to the point of not being obvious. When unpacking, the quality of the device quickly becomes apparent. This one stands about two and a half feet tall and is quite sturdy. There is a full function remote that operates off of IR however you can also control most functions via smart device; iPhone, iPad or android. And yes, you can control the fan when you are away from home via the app. As for the features of the unit, it can heat and cool approximately 400 sq ft. It has the ability to be run manually or automatic based on settings you program; room temperature, humidity or time. As for it's operation, it is extremely quiet and you can set the the unit to send a constant breeze or oscillate from 45 degrees up to 350 degrees view the remote app or on the device. Air flow can be can be directed forward or backward in cooling mode but is restricted to forward when in heating mode. The fan can also be manually tilted to send air up or down. Overall this is one spectacular device that is ideally suited for a location where you need to warm or cool without adjusting the temperature in the entire house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product - Thank You Dyson and Best Buy!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not waste $650 on this fan unless you have money to burn. This fan is labeled hot+cool which is an absolute lie. It’s as cool as a fan that you can buy for $20. Unless they’re describing how it looks because it does look cool. I bought this fan hoping it would give me a good nights rest. But in order to feel anything you have to put it at the highest setting which is extremely loud. This defeats the price because it’s as loud as any other normal fan that you could purchase for less than $100. I own several dyson products and I can honestly say I am disappointed. Please look elsewhere, save your money and invest in similar quality product for a fraction of the cost. The hype is not real!

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello there, this is Kelly with Dyson. I can confirm that Dyson Pure Hot + Cool purifying fans have been designed to deliver a powerful stream of cooling or heated, purified air from the front of the machine. Dyson Pure Hot + Cool units will also offer the option to divert air through the rear annular at a 45˚ angle, creating a more diffused airflow. Also, thanks to the 350 degree oscillation, Dyson Pure Hot + Cool purifying fans can be used to help project purified air around the whole room and may be used to deliver heated and purified air to every corner of the room. Airflow angles can also be customized using the remote control or Dyson Link app. You will also have the option of a Night mode which will use the machines quieter settings, reducing airflow speeds to range from 1 to 4. Night mode will also dim the display and the machine will run more quietly, making it ideal for use while sleeping. I'm also happy to share that you may customize Night mode settings in the Dyson Link App.

      We'd value the opportunity to learn more about your experience and answer any other questions or concerns you have on your Dyson. Please feel free to email us directly at [email protected]. We will be in touch.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine it’s wonderful helpful,,, to keep the air clean fresh

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply the best Dyson air purifiers that we bought!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HP 04 Auto shut off

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally I have 3 HP04, 1 HP01, 3 working fine, one of the HP04 always auto shut off, I love dyson, but very Disappointed this time, I will try couple days, still auto shut off, exchange or return

    I would recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello Eternity, this is Kelly with Dyson. We're sorry to hear that your Dyson HP04 Pure Hot + Cool is shutting off during use. We would not expect this to occur so soon after purchasing your machine. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    GOOD FAN

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dyson product we love it. And we will recommend to our friends

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great fan but not durable.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an amazing fan when it works. Having trouble with mine not wanting to blow air anymore. Only had it just a little over a year. Great product but not sure if it’s just mine or if all of them give that soon.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello there, this is Kelly with Dyson. We're sorry to hear that after just one year of use, you're having trouble with the airflow from your Dyson HP04 Pure Hot + Cool. This is not the experience we'd expect for you to be having. Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. It's the Product Used. It is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good...............................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fan is great! Works as described and then some.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great ideal for my room & very quiet awesome

    I would recommend this to a friend