Customer Ratings & Reviews
- Model:
- 244314-01
- SKU:
- 6314650
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the HP04 Pure Hot + Cool Air Purifier positively for its heating and cooling capabilities, quiet operation, and remote control. They appreciate its effectiveness in reducing allergies and its smart features. However, some customers find it expensive and express concerns about the price of replacement filters.
This summary was generated by AI based on customer reviews.
Just good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson is just a little too expensive in my opinion. The air quality monitor isn't great. It just constantly told me my air was great quality (I know this wasnt the case). A lot of cheaper, just as good air purifiers out there (and heaters as well).
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Brutus, this is Kelly with Dyson. Thank you for taking the time to share your review of the Dyson HP04 Pure Hot + Cool. We're sorry to hear that thus far in your use, you've not been happy with the air quality readings that you have been seeing. I can confirm that your machine will require a week-long period to calibrate the sensors, and during that time frame, your machine may be more sensitive to VOC's and readings may be off. Having said that, we are happy to go over your machine with you to help with any questions you may have, as well as to assist with ensuring your machine is performing as intended. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
wow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is an amazing product thank you so much for..:)
I would recommend this to a friendOne good one BAD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About a week into use the fan started making an odd squealing noise. I looked up on the Dyson support page and this appears to be a problem sometimes. I followed their recommendations and it has not gotten better. I bought another one a few months ago and it does the have the same problem so it may just be a defect in a few devices. The time to take it back has gone so I am stuck with a $700 squealing fan.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear you've had a less-than-ideal experience with your Dyson HP04 Pure Hot + Cool. The issue you are experiencing with the squealing noise sounds rather unusual, and we would value the opportunity to go over it with you to help ensure that your machine is performing as intended. Please consider reaching out to us directly at [email protected]. We're always keen on providing support if ever needed.
Best wishes,
Kelly
Dyson Customer Support
Good, but I would recommend warranty here's why.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you set the fan up to speed 3, you will eventually start hearing grinding hissing noise like all the low reviews here mentioned. Just go to reddit, dyson sub-reddit, and type in hp04. You will see complaints and existing issue of the hp04. Luckily, I bought the 2 year geek squad warranty, because im sure by the end of the 2 years i'll need to swap it. This is why I went with Best Buy.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Kelvin, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us. Please keep in mind, your Dyson unit comes with a 2 year warranty when purchased from Dyson directly or an authorized Dyson retailer.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Not for you if you like using the app
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it like my HP01, took two stars off for not being able to use the app to control the heat. Dyson chose to be certified by this consumer product regulation than to have happy and satisfied customers.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hellp Ram, this is Kelly with Dyson. Dyson Pure Hot + Cool purifying fans have been designed to deliver a powerful stream of cooling or heated, purified air from the front of the machine. Dyson Pure Hot + Cool units will also offer the option to divert air through the rear annular at a 45˚ angle, creating a more diffused airflow. Also, thanks to the 350 degree oscillation, Dyson Pure Hot + Cool purifying fans can be used to help project purified air around the whole room and may be used to deliver heated and purified air to every corner of the room. Airflow angles can also be customized using the remote control or Dyson Link app. You will also have the option of a Night mode which will use the machines quieter settings, reducing airflow speeds to range from 1 to 4. Night mode will also dim the display and the machine will run more quietly, making it ideal for use while sleeping. I'm also happy to share that you may customize Night mode settings in the Dyson Link App.
We at Dyson take safety very seriously when developing new technology for our customers, and we want to ensure that safeguards are built into our products to minimize hazards and risk to our customers. Since the control of products over the internet is still new technology to regulators, in the US now, products contain more stringent requirements until a better understanding of all risks is understood. This is why the heating and temperature controls have been disabled via the Dyson Link app, at this time. We are certainly sorry for any inconvenience that this has caused for you. The heating, as well as all other functions can still be carried out via remote control.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Not easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to connect to Wi-Fi, I called Tyson, and they sent me a newsletter information, it takes a computer whiz to understand what they sent me
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is David with Dyson. I'm sorry to hear of the trouble you've experienced with connecting your Dyson HP04 Pure Hot+Cool™ air purifier to your Wi-Fi connection. That said, we also wouldn't expect your unit to be difficult to use. We would certainly be keen to learn more about your experience, and go over your machine with you, to help ensure your Dyson HP04 Pure Hot+Cool™ air purifier is performing properly. Please don't hesitate to contact us directly at askdysonus@dyson.com.
Best wishes,
David
Dyson Customer Support
- Cons mentioned:Performance
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just doesn't live up to the price tag. Got a bad unit right out of the box. Exchanged it and the new one worked fine. Just average performance. Cool concept
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to read your review, and learn that right out of the box, you encountered issues with your Dyson HP04 Pure Hot + Cool. This is certainly unusual to hear, but we're happy to learn you were able to exchange the unit, and the replacement appears to be performing as intended. Dyson Pure Hot + Cool purifying fans have been designed to deliver a powerful stream of cooling or heated, purified air from the front of the machine. Dyson Pure Hot + Cool units will also offer the option to divert air through the rear annular at a 45˚ angle, creating a more diffused airflow. Also, thanks to the 350 degree oscillation, Dyson Pure Hot + Cool purifying fans can be used to help project purified air around the whole room and may be used to deliver heated and purified air to every corner of the room. Airflow angles can also be customized using the remote control or Dyson Link app. You will also have the option of a Night mode which will use the machines quieter settings, reducing airflow speeds to range from 1 to 4. Night mode will also dim the display and the machine will run more quietly, making it ideal for use while sleeping. I'm also happy to share that you may customize Night mode settings in the Dyson Link App.
We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Hope it last
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement for the one that I initially initially purchased that broke in two days so I’m hoping for the best as I really really do need this for health reasons as well
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Guy, this is Kelly with Dyson. We're sorry to hear that you experienced an issue with your Dyson HP04 Pure Hot + Cool so early on. This is unusual, and not what we'd expect for your experience to be. While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Not warm enough
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.heater doesn't get warm enough, otherwise it's a decent unit for fan and air purifier
No, I would not recommend this to a friendAir
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price was very high evenly I returned and purchased another the price again just could not understand. How could you know if it's really purification is good.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that you're didn't have a 5-star experience with your Dyson HP04 Pure Hot + Cool. The HP04 has been designed to deliver a powerful stream of cooling or heated, purified air from the front of the machine. Dyson Pure Hot + Cool units will also offer the option to divert air through the rear annular at a 45˚ angle, creating a more diffused airflow. Also, thanks to the 350 degree oscillation, Dyson Pure Hot + Cool purifying fans can be used to help project purified air around the whole room and may be used to deliver heated and purified air to every corner of the room. Airflow angles can also be customized using the remote control or Dyson Link app. You will also have the option of a Night mode which will use the machines quieter settings, reducing airflow speeds to range from 1 to 4.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Dyson Hot &cool fan review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooling feature of the fan doesn't work on hot summary days. So this device is not worth the price.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. Thank you for your review on your Dyson HP04 Pure Hot + Cool™. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Stops working quick
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got the day and stop working on the same day. Not sure why. Got exchanged to another model and it worked fine. Nice features.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to read your review, and learn that you experienced issues with your Dyson HP04 Pure Hot + Cool. It's unusual to hear that it stopped working the day it was received. That's not the experience we would expect for you to have with any Dyson product. We're happy to learn you were able to exchange your machine, however. We'd value the opportunity to go over your machine with you and assist with any questions you may have. Please feel free to contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
Okay as a fan but the heater part is horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay as a Fan for the price a bit much but got it on sale at least. As a Heater well not that good at all.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Aldo, this is Kelly with Dyson. Dyson Pure Hot + Cool purifying fans have been designed to deliver a powerful stream of cooling or heated, purified air from the front of the machine. Dyson Pure Hot + Cool units will also offer the option to divert air through the rear annular at a 45˚ angle, creating a more diffused airflow. Also, thanks to the 350 degree oscillation, Dyson Pure Hot + Cool purifying fans can be used to help project purified air around the whole room and may be used to deliver heated and purified air to every corner of the room. Airflow angles can also be customized using the remote control or Dyson Link app. You will also have the option of a Night mode which will use the machines quieter settings, reducing airflow speeds to range from 1 to 4.
We'd value the opportunity to learn more about your experience and answer any other questions or concerns you have on your Dyson. Please feel free to email us directly at askdysonUS@dyson.com. We will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Eh okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been wanting to like this air purifier, however I have had many issues with the app. The Bluetooth not connecting properly, even after assistance with Dyson. Unfortunately the ability to use the app when I'm away from home has been useless. Additionally, the option to change the humidity level would've been an nice option with the Pure/Cool device, however it only states the current humidity. And I'm noticing the air seems to be more drier than usual.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've experienced a connection issue with your HP04. I can confirm that we did just encounter an issue with the Dyson Link App, both for owners connecting for the first time, as well as those who may have lost connection, but are trying to reestablish that connection. Please consider emailing askdysonUS@dyson.com, and we will be in touch as quickly as possible. Thank you for taking time to provide your feedback. Insights such as yours are helpful to our engineering and development team. We look forward to speaking with you.
Best wishes,
Kelly
Dyson Customer Support
Dyson fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, I don’t think it’s worth it. On high speed it doesn’t put out that much air.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We really appreciate your feedback and I'm sorry to hear that you are not getting the full quality experience of your Dyson Pure Hot+Cool™. If you feel that your HP04 might be malfunctioning, we do offer a two year warranty on this product. Just reach out to our customer support at askdysonUS@dyson.com so we can help.
Best wishes,
Kelly
Dyson Customer Support
Normal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The job is fine, but there is no perfect cleaning? The price is very high for nothing
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Ely, this is Kelly with Dyson. Thank you for your feedback on the Dyson HP04 Pure Hot + Cool™. We'd be happy to learn more about your use thus far, and to address any other questions or concerns you may have. Please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Please do NOT buy!- Waste of money.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This hot cool fan is not a good but. The cool feature not only blows hot air but the speed and power at which it does so even on its highest setting sucks. It does not cover 800 sq. FT as it says. I have it in small rooms and I can feel it from 10 ft away most times. I missed the return period by 3 days due to COVID-19 I could not return this. I am very disappointed int BestBuy & especially Dyson. Dyson is robing folks with this buy and BestBuy is allowing them!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Liam, this is Kelly with Dyson. Thank you for taking the time to share your review. Dyson Pure Hot + Cool purifying fans have been designed to deliver a powerful stream of cooling or heated, purified air from the front of the machine. Dyson Pure Hot + Cool units will also offer the option to divert air through the rear annular at a 45˚ angle, creating a more diffused airflow. Also, thanks to the 350 degree oscillation, Dyson Pure Hot + Cool purifying fans can be used to help project purified air around the whole room and may be used to deliver heated and purified air to every corner of the room. Airflow angles can also be customized using the remote control or Dyson Link app. You will also have the option of a Night mode which will use the machines quieter settings, reducing airflow speeds to range from 1 to 4. Night mode will also dim the display and the machine will run more quietly, making it ideal for use while sleeping. I'm also happy to share that you may customize Night mode settings in the Dyson Link App. We're happy to learn more about your experience and go over your machine with you. Please consider emailing us directly at [email protected]. We will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Heater and cool fan air purifier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good. Fan not powerful. Works better in a very small space. Filter is impressive.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. Dyson Pure Hot + Cool purifying fans have been designed to deliver a powerful stream of cooling or heated, purified air from the front of the machine. Dyson Pure Hot + Cool units will also offer the option to divert air through the rear annular at a 45˚ angle, creating a more diffused airflow. Also, thanks to the 350 degree oscillation, Dyson Pure Hot + Cool purifying fans can be used to help project purified air around the whole room and may be used to deliver heated and purified air to every corner of the room. Airflow angles can also be customized using the remote control or Dyson Link app. You will also have the option of a Night mode which will use the machines quieter settings, reducing airflow speeds to range from 1 to 4.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Dyson 3 in 1 fan
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product. A pricey for the quality it produced. Heating mode didn't work as well as I hoped. Other functions worked fair
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. The Dyson Pure Hot + Cool purifying fans have been designed to deliver a powerful stream of cooling or heated, purified air from the front of the machine. Dyson Pure Hot + Cool units will also offer the option to divert air through the rear annular at a 45˚ angle, creating a more diffused airflow. Also, thanks to the 350 degree oscillation, Dyson Pure Hot + Cool purifying fans can be used to help project purified air around the whole room and may be used to deliver heated and purified air to every corner of the room. Airflow angles can also be customized using the remote control or Dyson Link app. You will also have the option of a Night mode which will use the machines quieter settings, reducing airflow speeds to range from 1 to 4. Night mode will also dim the display and the machine will run more quietly, making it ideal for use while sleeping. I'm also happy to share that you may customize Night mode settings in the Dyson Link App.
We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
GOOD UNIT OVERALL
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It could be a 5, but, in the event of a power blip or outage, the unit does not restart.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that after losing power, your HP04 Pure Hot + Cool no longer seems to be working. We'd be keen to help troubleshoot with you. Just get in touch with us directly at askdysonUS@dyson.com for help!
Best wishes,
Kelly
Dyson Customer Support