Customer Ratings & Reviews
- Model:
- 244314-01
- SKU:
- 6314650
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the HP04 Pure Hot + Cool Air Purifier positively for its heating and cooling capabilities, quiet operation, and remote control. They appreciate its effectiveness in reducing allergies and its smart features. However, some customers find it expensive and express concerns about the price of replacement filters.
This summary was generated by AI based on customer reviews.
Not a durable product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please don't waste your money on this product. Only lasted for 2 plus years. When I took it to Dyson (Local store) to trouble shoot and repair, they said the PCB is gone. Part is no longer available from the manufacturer. We can offer 30% discount on any new products.
No, I would not recommend this to a friendNot Premium at all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Owned fan for 2 years, and used nearly 50 hrs. One night it stopped working. We brought it into Dyson's repair center, and after a weeks diagnosis we found there is nothing they can do to help. The motor failed and they don't have any more motors to replace it. Sorry for your $711 fan, but nothing we can do. Not even a discount on a new fan. This is not a premium product, with premium customer service. Dyson doesn't stand behind their product.
No, I would not recommend this to a friendHard to believe
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fan is very nice but, I am not sure if the air readings are actual I literally cleaned and dusted purposely on the date received and the air quality reports all all “good” across the board... I contacted Dyson they said it would be real time results I am wondering is the product worth keeping at this point?
I would recommend this to a friendGood
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, liked it so much we got a second. Would recommend
I would recommend this to a friendDyson Fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, easy to use. Heater gets warm within 5 minutes.
I would recommend this to a friendAbsolutely Useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless, i bought this to maintain a temperature in a room 71 (degrees). Like HVAC in a house... It cannot do this. It can heat, it can cool, but cannot switch between the two modes (automatically) to maintain a set temperature. You want to control the temp via the app? (like you can with any other thermostat app, nest, honeywell etc) nope it cant do that. (apparently because of US regulations that dont allow remote control of a heater, which is odd considering it comes with a remote control and every other brand of heater allows remote thermostat control)... You want to turn on the device remotely in the am with the app so that the room is warm for when you go to work in the office ..nope it doesn't let you, it will turn on, but only to cool.... and will for no discernible reason it will be cooling it below the ambient temp. You want it to heat a space all day? nope, Cant do that either... it turns off after 9 hours. This has clearly not been designed by a human but by a board of technicians who dont understand that users will want a device like this to do one thing, keep a consistent temperature.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. The Dyson Pure Hot + Cool purifying fans have been designed to deliver a powerful stream of cooling or heated, purified air from the front of the machine. Dyson Pure Hot + Cool units will also offer the option to divert air through the rear annular at a 45˚ angle, creating a more diffused airflow. Also, thanks to the 350 degree oscillation, Dyson Pure Hot + Cool purifying fans can be used to help project purified air around the whole room and may be used to deliver heated and purified air to every corner of the room. Airflow angles can also be customized using the remote control or Dyson Link app. You will also have the option of a Night mode which will use the machines quieter settings, reducing airflow speeds to range from 1 to 4. Night mode will also dim the display and the machine will run more quietly, making it ideal for use while sleeping. I'm also happy to share that you may customize Night mode settings in the Dyson Link App.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
False advertising - beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson.has fine products but I purchased another heater/fan specifically to control the machine with my smart speakers or phone. Despite advertising this function’s availability, it is not until you buy the machine that you find out the Dyson has deactivated this function for heat. You have to use the little remote, which means you need to be standing directly in front of the machine....that defeats the whole purpose of this machine!!!!!!! Dyson falsely advertises functions that are not available. That makes this machine just another very expensive space heater. I won’t be buying Dyson again
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Doc, this is Kelly with Dyson. Thank you for sharing your review. We at Dyson take safety very seriously when developing new technology for our customers, and we want to ensure that safeguards are built into our products to minimize hazards and risk to our customers. Since the control of products over the internet is still new technology to regulators, in the US now, products contain more stringent requirements until a better understanding of all risks is understood. This is why the heating and temperature controls have been disabled via the Dyson Link app, at this time. We are certainly sorry for any inconvenience that this has caused for you. The heating, as well as all other functions can still be carried out via remote control.
I can confirm that Dyson Pure Hot + Cool Air Purifiers are compliant with safety standard UL 1278, as required by the US Government. As a result, heating and temperature control outside of the cooling fan mode are not available via the Dyson Link app for heater models. We would in that case recommend using your machine's remote control in instances where you wish to utilize the heater functionality of our machine. While I understand you have already taken the time to reach out for support with your unit, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Heating
Electrical/Safety hazard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged it in and it ran for a while (blowing cool air with temperature set for 90 degrees). House lights started to flicker and went dim. Cable/internet and tv went out then reset. There was a RED triangle on the display of the Dyson unit. It happened again and again. Yes, it is their product as it happened several times. I unplugged it and everything is fine. Afraid to plug it back in!! Contacted Dyson, but no reply.
No, I would not recommend this to a friend Not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking for a heater for my daughter's room for some time and I finally bought this one because I wanted to be able to control the heater from my phone. Went to Best Buy and picked it up, got home and installed the app and was surprised to find out from customer support that you cannot control the heat functions from the app. It doesn't say that anywhere online for the specs of the device. I was going to keep it because at least I could see the temperature in the room but then the traditional remote stopped working and would not let me turn up the heat...only turn it down. It was in that very moment I decided to return the device...I don't have the time or patience for a $699 fan/space heater to not work on the first day.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We at Dyson take safety very seriously when developing new technology for our customers, and we want to ensure that safeguards are built into our products to minimize hazards and risk to our customers. Since the control of products over the internet is still new technology to regulators, in the US now, products contain more stringent requirements until a better understanding of all risks is understood. This is why the heating and temperature controls have been disabled via the Dyson Link app, at this time for the HP04 Pure Hot + Cool. We are certainly sorry for any inconvenience that this has caused for you. The heating, as well as all other functions can still be carried out via remote control.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Price
Not compatablie with Good Home and no remote heat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Somehow they took away features (remote / scheduled hearting) and 2x the price. I would pay more for the old version with more features. And these knuckleheads still lack google home integration, but somehow they added Siri (and Siri is unusable technology)
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Comp, this is Kelly with Dyson. We at Dyson take safety very seriously when developing new technology for our customers, and we want to ensure that safeguards are built into our products to minimize hazards and risk to our customers. Since the control of products over the internet is still new technology to regulators, in the US now, products contain more stringent requirements until a better understanding of all risks is understood. This is why the heating and temperature controls have been disabled via the Dyson Link app, at this time. We are certainly sorry for any inconvenience that this has caused for you. The heating, as well as all other functions can still be carried out via remote control.
Please consider reaching out to us directly at [email protected]. We're always keen on providing support if ever needed.
Best wishes,
Kelly
Dyson Customer Support
Mrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. Like it. Will recommend it to my friend.
I would recommend this to a friendDont expect support from Dyson!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After being a loyal Dyson customer for over 10 years our expensive heat/cool fan stopped working after less than a year of light use and displayed a F2 error code. After phone calls and emails it was determined by Dyson that the air filter needed replacing. Cool but after spending $64 for a new filter guess what F2 error code. More emails and because the unit was 1 month over warranty they won't replace the unit. I learned Dyson has moved their manufacturing overseas and since then the rate of dysfunctional units has doubled. Now I have an expensive piece of plastic junk!!!!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Badger, this is Kelly with Dyson. We're sorry to read your review, and learn that you've experienced an issue with your HP04 Pure Hot + Cool. It would be unusual to see an "F2" error after replacing the filter. With the advanced display on the HP04 you shouldn't be seeing the "F2" error, so we'd like to get some additional information from you, to determine the correct machine you have, and assist in getting this resolved for you. Please email us directly at [email protected] and we will be happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Cannot heat with WiFi app
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really surprised nobody has written WiFi app will not control temperature and heat. If you are intending on using for babies room then you basically bought a $649 glorified fan...only the remote will control heat and temp due to a new UL conservation guideline.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Tim, this is Kelly with Dyson. We at Dyson take safety very seriously when developing new technology for our customers, and we want to ensure that safeguards are built into our products to minimize hazards and risk to our customers. Since the control of products over the internet is still new technology to regulators, in the US now, products contain more stringent requirements until a better understanding of all risks is understood. This is why the heating and temperature controls have been disabled via the Dyson Link app, at this time. We are certainly sorry for any inconvenience that this has caused for you. The heating, as well as all other functions can still be carried out via remote control.
We are happy to go over your machine with you to help with any questions you may have, as well as to assist with ensuring your machine is performing as intended. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Disappointing quality for a "premium" brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, only a couple of months after the 2 year warranty, the device fails and gives a generic "Error" message asking to contact customer support. And All they can recommend for such a "premium" and in theory quality product is to purchase a new one! Word by word from Dyson: "I'm very sorry that your machine is giving this error. At this time, the warranty has matured as of 12/7/2019. At this time, we would recommend replacing the machine." No issues paying the premium for a quality product and service, this is honestly one of the worst experiences with a customer service I've had! No more.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to hear that you're experiencing an error code on your Dyson HP04. It would be our pleasure to look further into this for you. While we never expect any issues to occur with your Dyson, we do make ourselves available 24 hours a day, via live chat and email, should help ever be needed. Regardless of warranty status, we are always on call to provide troubleshooting assistance, and would value the opportunity to ensure that your Dyson is performing as intended. Please feel free to contact us directly at [email protected]. We will look forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Dead on arrival!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First Dyson product purchased. I've been wanting one of these for some time. Ordered, picked up, unboxed, and at first start up the fan makes noises like its rubbing hard. I unplugged, inspected, and every power up it attempts to start the fan with no success. It now only displays an error symbol after each attempt for start up. I'll return tomorrow, accept a swap if on hand, but if it has to be ordered I'll return it out right. Very disappointed.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you experienced an issue, in your use, with your HP04 Pure Hot + Cool. We wouldn't expect there to be any type of odd noise, especially right on first use. While I understand you are intending to return/exchange your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
A disappointment!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simply put I’m just not impressed. Especially for the price tag.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Adisappointment,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your less-than-stellar experience with your Dyson HP04. We'd like to learn more, and would value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Defective upon delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fan would not power on out of the box. This is the third Dyson product I've purchased and the second that's had power issues early in its life. I no longer trust the brand to provide a quality product that will last long enough to justify the high price.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi James, this is Kelly with Dyson. We're sorry to hear that right out of the box, you had an issue with the HP04 Pure Hot + Cool. While this is not something we would ever expect to occur, I'm happy to share that we do have Dyson experts standing by to assist in the event that support is ever needed. We include our contact info directly on our machines, as well as make ourselves available via live chat on the Dyson website as well as through 24-hour email support. Also, as a reminder, Dyson backs your Pure Hot + Cool with a free 2-year guarantee. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support