Customer Ratings & Reviews

Verdict: The Breville Oracle Touch is a wonderful machine, but it is not perfect by any means. Fortunately, its quirks and weaknesses should be acceptable to most, while delivering great café drinks in an easier and cleaner way than traditional manual machines. Initial impressions. It is heavy! At about 35lbs, it is the heaviest machine we own in the kitchen. It is beautiful! All stainless less, minus a few minimal areas of plastic. The included accessories (portafilter, milk jug, single basket, double basket, cleaning brushes, tools, and cleaning supplies) convey quality and forethought from the manufacture. Setup. Setup is guided by an easy to understand quick-start pamphlet. After moving the machine to its permanent location, presoak your water filter, install your water filter, fill the water tank (preferably with filtered water), turn on your machine, test your water hardness, input the results into the machine’s touchscreen, start grinding coffee, and brew espresso! Touchscreen. The touchscreen works well, and provides access to ample customization and easy to access settings that normally would be somewhat tedious to access through analog buttons. In addition to basic café drinks (espresso, americano, latte, and cappuccino), you can modify any of these drinks to your preference and store it as a new drink under any name you choose. The touchscreen also makes conducting maintenance on the machine very easy. Just select what you want to do (cleaning cycle, descale, etc.) and the machine will show you step-by-step direction with color pictures! Oh, you can also set it to auto wake up so it is ready for you when you get to the kitchen to make your coffee! Grinder. The conical burr grinder sits just below a generous hopper with an airtight cover. The hopper can easily be removed to swap out beans and to access the conical burrs for cleaning. The grinder performs well for the most part, with grind adjustment reflecting as you would expect during extraction. There is an additional setting in the conical burrs to adjust the mechanical setup (finer or coarser) of the grind. Tamp Fan. One of the best features of this machine is the ability to grind directly into a portafilter, then having the machine stop the grinder automatically once a certain dose is reached, and then automatically tamp your coffee dose for you… all with no mess! While this is a fantastic idea, it is not always consistent. Some issues encountered are wavy tamps (not often, but happens every once in a while) and under/over dosing, which then leads to a bad coffee extraction. It looks as though the tamp fan doses by pressure and sometimes it is not quite accurate, so instead of giving you 20g of ground coffee, it gives you 20.5g, or 21g, or 19.4g, etc. This can be aggravating because your espresso shot will be over-extracted or under-extracted, and thus wasting (expensive) coffee. The machine is consistent for the most part, but again, it is not perfect. The tamp fan can also be adjusted to dose from 18g to 22g when using the double basket. I recommend sticking with 20g; in my experimentation, consistency has not been great on the low and high end of the 18-22g range. Brewing. The brew group seems to be very good. Temperature has been stable, and pressure seems to be adequate and consistent. The Oracle Touch will also pre-infuse the coffee to maximize consistent flow of your extraction. Contrary to what is noted on many websites, this machine does NOT have a volumetric option. If you are using fresh coffee, and you weight your shot to achieve good brew ratios, then you can get absolutely wonderful espressos and other café-quality drinks, minus the occasional under or over dosing from the tamp fan. Steam wand. The other amazing feature of this machine is the steam wand. The fact that it will steam your milk to your desired temperature, and to the desired froth level, all automatically at the touch of one button, while you are focused on brewing your perfect espresso shot is amazing! The froth milk quality is good enough for decent latte art… believe me, I make some every day! The wand is easy to clean, works amazingly well, and saves time and effort. Ease of use. For our family situation, we wanted a machine that I could experiment with, and that my wife and teen daughter could use without too much trouble to get great café-quality drinks. This machine allows for this. I can try different types of coffees, experiment with brew ratios with a scale, make different drinks, practice latte art, etc. When my wife wants coffee, it involves literally pressing three buttons total, moving the portafilter from the grinder to the group head, and letting the steam wand froth your milk. It is incredibly easy, making great coffee drinks accessible to everyone in your family. Things I love: – Consistent enough grinder, and consistent tamping – Automatic steam wand works really well, including for latte art, but requires regular maintenance to maintain performance – Removable bean hopper makes swapping beans easy (but I recommend buying tweezers with rubber tips to pick the beans left on the burrs) – Thus far, the machine has been easy to service based on well-thought out engineering: cleaning the grinder, cleaning the tamp fan, adjusting the tamp fan, washing the hopper, removing the shower screen, changing the water filter, etc. – Top notch accessories: portafilter and milk jug are high quality, and the tools provided are perfect for routine maintenance – Big water tank! Requires a refill only every 10 coffees or so. It’s particularly convenient – Big bean hopper too! That is good and bad… Good because you don’t have to refill it often, especially if your machine is under 18” cabinets like ours. Bad because if you fill the hopper to the top, the beans will likely go stale before you can use them all – It actually fits under 18” cabinets (see picture) – Plenty of customization features – Easy water refill opening on the front; makes refilling it very easy! Things I don't love: – The shower screen touches the puck in the filter basket. My shots are decent, so perhaps headspace is not a critical issue… BUT, if you believe in the importance of headspace, you will not get it with this machine – The Oracle Touch tries to make brewing really easy by stopping a shot at a specific time. That’s fine if you are weighing your shots, so that you can adjust the grind setting to get the proper yield in a given time. But without a scale, you are just shooting in the dark because different beans (and roasts) require different grind settings. Also, temperature, humidity, and freshness of the beans require grind settings adjustment. So brewing to 25 seconds, or 30s, or for any other time, will yield DRASTICALLY different results at any given time – Low clearance if using the spouted portafilter. A regular coffee cup will fit, but you will need to buy low profile mugs if brewing with a scale, or tilt a travel mug sideways to brew directly into it – Full seven minutes start-up time; this is not a problem if you use the auto-start feature – Original Breville cleaning products (steam wand cleaner, cleaning tablets, water filter, and descale solution) are expensive, and sold out most of the time (??) – The machine doesn’t like oily beans, but neither do we, so it’s fine. Oily beans tend to not flow well from the hopper to the grinder – The metal everywhere is beautiful but perhaps a plastic bumper or insert on the front of the drip tray would eliminate permanent dings, which undoubtedly happen when the portafilter falls or hits the tray by accident – The hot water button is hard to press on the screen because it is too small, or maybe I have too big fingers. But this is software, so please make the hot water button on the screen a little bigger – A volumetric feature, like the one on the original Oracle, would be really nice – My biggest frustrations with this machine are the inconsistencies in the dosage from the tamp fan. I’ve been pretty surprised with the consistency of the tamping BUT I have been less impressed with the consistency of the dose. I’ve seen my machine produce 3 doses right at 20 (19.8, 20.0, 20.1), and then one at 21.1?? An extra gram will really change a shot because it adds much more resistance for the water to get through, especially in a basket of 18g to 22g. Same situation if the tamp fan underdoses; you will have a fast shot. This is tricky because I think most users assume a consistent dose, but it’s not always the case. If this could be fixed, this machine would yield perfect espressos, every time! – Another issue with the tamp fan is that if you want to dose higher for a specific type of coffee or roast because you don’t want to grind finer but need to slow extraction, you can’t do that without removing the tamp fan, then adjusting the tamp fan with an Allen wrench, then testing the dose with a scale, then finally being able to dose higher to get a better tasting shot, say for a dark roast Overall, this is a fantastic machine that will yield many wonderful espressos and other coffee drinks. However, like any other automatic or super-automatic machine, you will need to manage the “art” of brewing espresso and understanding the basic process of good espresso. If you don’t know what you are doing, you will certainly get something every time you use it, but it will not always be great, especially if you are a coffee snob. If you are not too picky, you may never even notice a bad shot mixed into a latte. This machine is probably not for the obsessive coffee brewer or expert barista, but once you understand the quirks of this machine AND brew with a scale, you can get good to excellent results almost every time. The Breville Oracle Touch machine was not my preferred machine, but it is the machine that everyone can use to make enjoyable drinks… so ultimately, it is the perfect machine for us right now.

The Breville Oracle touch is the best coffee maker I have ever owned and I have tried everything from Mr. Coffee drip machines to high-end Keurig machine. I love the the Oracle freshly grinds every cup of coffee and has a completely customizable touch control that allows for a personalized brew for every member of the house. The frother is fantastic on this machine. I have tried the Rivo frother, the Keurig stand-alone frother and others but none worked as well as the Oracle. I get a thick foamy cappuccino every time. I love this machine.

The Bravo Oracle Express machine is great and easy to use. Makes amazing coffee .

We upgraded from a Temp-Dup, being parents of a couple small kids, that dont give you any room or any time, this machine has work great! It grinds, tamps and do pretty much everything, you focus only on what matter most, enjoy coffee. Negatives - Price and it takes a long time to get the water into temperature, if you are use to Nespresso and waiting 30 seconds, this may seem frustrating to you, having to wait 5 minutes to get water hot. Now the important question - Is the price fair for what you get? Absolutely.......NOT. It is a great machine, it works perfectly as it should for 2.7k grinder and everything looks pretty cool, the water tank is big. The touch thing seems fine but you ended up going to the same option over and over again.

I replaced a Krups Barista Super Automatic that finally died with the Oracle Touch. I initially bought a DeLonghi Dinamica Plus, and while it made good coffee, milk-based drinks weren't hot enough, so back it went. Every super automatic I researched seemed to have that same issue, which is why I researched and ultimately purchased the Oracle Touch. It does involve more work than a super automatic machines, but the advantages of (1) much more control over milk temperatures, and (2) much easier to clean all of the moving parts won me over. I'm still learning and tweaking the various drinks, but it's been very enjoyable. Keep in mind that the machine is taller than most super autos, so be sure to measure your countertops for clearance. I ended up making my own coffee station to house the beast, because I had no where else it would fit.

Does what it says. Makes great coffee. Easy to operate. We dont use the plastic kcups anymore.

We enjoy this machine very much. Love that you can set a timer for it to come on and be warmed up and ready to use. Also that you can just pick what kind of coffee you want, latte, americano etc. We are going to enjoy this coffee machine for years to come!!

Loved it at first but now less then a year old and the LCD screen is just black nothing is visible on the screen. Second i did not like how the water refill has zero protection in the front from debris entering the water makimg it impossible to have clean H2O.

Upgraded from breville barista to this. Really like it! The boiling takes longer but i honestly thinj it brewed better coffee and i can do both steaming milk and brewing at the same time!

So far no issues. Automatic tamping could be better.

Espresso making for dummies. Easiest to operate and the drink quality doesn’t suffer like it would from the semiautomatic machines.

Design is really nice and functionality but being that the prices is 3k and having it since October 17th this really bums me out that the grinder stopped working. Cleaned out the heads and vacuumed all the particles and even that didn’t fix the issue. It’s still under warranty but I think I might as well go with a mechanical one instead of a digital.

I had been considering either buying a superautomatic or semi-automatic espresso machine. A one touch super automatic is very convenient, but the quality of the shot is not as good as you can get from a semi-automatic. However, the semi-automatic is more difficult to use because there are many factors in creating a good shot of espresso - grind size, grind amount, tamping pressure, etc... With the Oracle Touch, you don't have to worry about everything. The grind amount and the tamping pressure are always the same. The only variable you control is the grind size. Once you get this right, you just keep it at the same setting. It seems that with the Oracle Touch that Breville broke down the more difficult steps of a semi-automatic and automated those. You have the convenience of a superautomatic with the benefits of a semi-automatic. Unlike a superautomatic, you have a portafilter (a high quality one at that) which seems better than the brew group that comes with a superautomatic. Unlike a super automatic, you can use oily beans. In addition, the Oracle Touch froths your milk for you. You can determine how fine of a froth and the temperature. I have to say, the milk is perfect everytime!!! Until I got this machine, I went to that famous national chain everyday to get a latte. Since I got this machine, I only have gone once and that was to get my free birthday reward drink. The funny thing was that it didn't taste as good as what I make at home. It could be that I am ordering fresh beans from roasters across the country. I have really enjoyed them! This machine is simple to use. It has a touch screen interface which makes it easy. For example, when I select latte; I put the portafilter in the receptacle under the grinder. I press the grind button. A few moments later, I take the portafilter out and have a perfectly measured, tamped, and polished espresso in the portafilter. I move the portafilter to where the espresso comes out. I press double (for a double shot) and then Brew with two shot glasses underneath. In the meantime, I put a pitcher half-filled with milk under the steam wand and press Milk (I actually do this step before brew and wait til the milk temperature gets to 115F before pressing Brew). Then all I have to do is add the shot glasses to my cup and then pour in the milk. Voila! The perfect latte. I am very happy that I purchased this machine!

I can't complain about the coffee the machine makes, its second to none. The machine is easy to use and very straightforward. My issue lies with the quality of the machine for the price and the non-existent support you get from Breville. This is my second machine and after 12 to 18 months of ownership the same issue occurs. It makes a buzzing \ clicking sound that can only be stopped by unplugging the appliance. Sometimes the machine can be powered off and start making a the same noises. It's gotten to the point where I disconnect it from the wall as it truly sounds like the machine is shorting out and definitely don't want the issue happening when I'm not at home. Breville takes ages to response to support tickets then makes up every excuse under the sun why its a scaling issue and to descale the machine yet it still happens afterwards. They have no at home service and expect you to take the machine to UPS\FedEx and get a box from them to ship it back. For the price of the machine it's pretty poor. You just need to google the issue and you'll see it a common problem with this machine. I took the extended warranty out with Best Buy so will be taking mine back to the store for repair but after spending $5000 on 2 machines over the last few years I think this will be the last time I purchase a Breville coffee machine. It's not a one off problem, its a common problem with the Oracle Touch and again, for the money they need to build a better quality machine. If you are intending on purchasing this machine be sure to take out the extended warranty because you'll no doubt need it. Makes great coffee but is let down by the build quality and support.

Out of the box, this machine was easy to set up. Simply remove the packaging, plug it in, and the display walks you through the rest. I used the recommended initial grind setting (30) and was able to pull a great shot on the first try. The display is exceptionally well-programmed to provide easily accessible tips and tricks for daily use. The milk frothing feature is nothing short of outstanding and produces a very silky-textured foam, similar to what one would expect from a coffeehouse. Frothing is easily customizable to temperature and texture and is as simple as pour your milk, set your desired parameters, if not defaulted and press the steam button. You can then simultaneously grind and pull a shot as the milk steams. Pros: *easy setup without necessarily opening the included user-manual *easy to use, very intuitive menus *cafe-quality results with minimal user input and time *easy to clean between brews—grinding and tamping is all self-contained and automated *duel boiler with high-end features, meaning it can simultaneously pull an espresso shot while steaming milk *milk texturing is far better than any home machine I’ve tested, particularly given the minimal user-input required *the auto-steam purge is a very nice feature *pulls a very nice shot with minimal user input *makes a very nice Americano, pulling a standard shot and then adding hot water from a separate spout (most super automatics make an Americano by over-pulling a shot) *two-year warranty *lots of minor details that enhance a high quality machine such as a small tray to hold all the included tools; a retractable caster to help move the machine; the ability to not only remove the generously sized water tank from the back of the machine but also to fill the tank from the top front Cons: *at face-value, the price point is not for everyone; there are certainly more affordable machines available. That being said, the high-end features on this machine rival machines from other brands that are far more expensive *so far I do not have anything negative to say about the machine. This is a great option for anyone interested in a super-automatic

So, i believe ive owned this for about a year now. I have no mechanical issues. I do recommend using prefiltered water from your fridge or other filter. Except r/o water system. Dont use ro it will not taste good. It is very easy to clean. I have not cleaned the tank for calcium build up since i use pre filtered water. I have done the back pressure flush and that is super easy and fast.keep the wand clean by wiping it down with a damp cloth right after milk froth and lower it for automatic steam clean. Most settings was 27 on grinder but i change it for cappuccino and grind finer for stronger and longer pour. The grind and the coffee type with change how long of pours. See youtube vid out of seatle. A lady explains them in detail and cleaning. Pre filter..pre filtet For latte i turn up the temp and foam to max for my taste. Makes a great latte. Make sure you buy espresso beans not coffee. The higher the fat content in milk the more foam cream.. american coffee is wow. Much better than kuerig. So i think this machine has made around 900 to a thousand coffee's. No issues. Works the same as day one. You get what you pay for. 900 times 5 dollars is 4500 dollars. Paid its self off in less than a year and taste better than starbucks. Local beans are 17 dollars a pound. Last two to three weeks with multiple coffee drinkers in the house.

This machine is great. It is not consistent but it does the job. I would recommend Best Buy insurance just incase something happens. It’s too expensive to not have some sort of insurance with it.

I've owned this machine for three months now, and it's absolutely perfect in every way. I've had a variety of expensive machines in this price range over the past 15+ years - from fully automatics such as Miele, to semi-automatics including Mini Vivaldi and Kitchen Aid, etc. Nothing has turned out the quality of espresso and micro foam (I'm a cappuccino person) as my new Breville Oracle Touch. And here's the trick: I've been using the same Illy Dark Roast espresso beans all this time. The grind quality and pressure of the Breville take the espresso to a whole different level of flavor and richness. I was blown away at the results. The design of the machine is top notch and incredibly functional. I love the water filler right up front. It's so easy, and I don't have to remove a tank. Unlike the Miele, which cleans itself all the time, I don't have to empty a drip tray or waste container every five minutes. The steam wand has a built in thermometer and you can set the temp to your preference. No more scalded milk. I can even walk away from it and it will shut off when the frothing is complete - perfect every time. I loved the Miele, but always had to microwave the milk prior to frothing. It never got as hot as I like. So the temp setting on the Breville is a huge plus for me. And the foam is so creamy ... delicious! I really like how the bean bin has an airtight sealed lid, which keeps them fresh between uses. One note: the machine has an endless array of settings, and I did feel a little lost when it setting it up. There are several YouTube videos out there from actual users who graciously share the settings they use. Take the time to watch, it's well worth it.

If you have no idea how to make espresso this is the machine for you. It really is as easy as selecting your drink and pressing the buttons. It's rather pricey, but it is a very high-quality machine. Minus 1 star for the cost.

Nice and easy to use, we liked this one over the other ones as it didn't have so manny buttons and everything could be done through the touch screen