Customer Ratings & Reviews

Does everything you want it to. Only problem is that you can't move the docking unit to another floor of the house, nor can you just pick up the roomba and put it on another floor of the house to vacuum. Only way around that is to clear out your floor plan that it has been working on to master and start over again. Still would recommend.

We bought one of these before, but had to return it because it stopped emptying its onboard bin. No amount of resets, troubleshooting, or clearing the sensors could make it work correctly, so we returned it. I didn't go through the process of contacting customer support to have them tell me to do all the stuff I'd already done. Besides, it was an expensive vacuum cleaner... It should work, and I wasn't getting paid to fix it. Best Buy was fantastic (as always) with handling the return. We owned that one just less than a month. Later, this unit was offered with the Brava Jet M6 for just a little bit more than we paid for the first s9+, so we tried again. Everything started off well. It mapped the house out correctly, cleaned the floor well (we have polished concrete floors), and was able to do it all on its own, save for a few trouble spots that we were able to fix by adding keep-out zones and trying not to leave cords and shoelaces accessible. My only complaint at that time was its ability to clean our living room rug. It's not anything special, but it is somewhat of a challenge to keep hair off of because of how it's made (it's kind of bristly). We have two dogs and two cats, so there's always animal hair on that rug. This robot has a hard time picking up hair off of it, but our Eureka commercial grade upright can get it all in two passes. So what's the real issue? The app. The original app was REALLY simple, easy to use, and worked every time. Then they "upgraded" it. Now it's less intuitive and doesn't work properly (one time it even moved one of our keep-out zones). How many times should you have to tell the robot to clean the floor? Once, right? Well, most of the time when I give the robot a command through the app it acts like it's going to do what I asked (lights up or plays a little tune), then it just reverts back to sitting on its charging station. Many times I go to the app to start a job and the app says it's uploading map data. From when? Two days ago? If I can get the robot to start he does a pretty good job of cleaning the house, but after the third try, I usually just give up. Resetting the robot, reinstalling the app, and whatever else we've tried, have had no effect. We've got two different devices (iOS and android) connected to it and we've tried multiple connection combinations. (The Brava M6 mop doesn't seem to have the same issues, but it's hard to know because we don't use it much.) The first s9+ we bought, we spent a lot of time troubleshooting it before returning it. This one worked well until the app changed. We've had this second one for 6 months at the time I'm writing this. Does it clean the floor well? Yeah, it does a good job. Is it worth the money? I think it might be if it worked correctly. Right now, I feel like a beta tester. At this price point, the more I have to mess with it to get it to do what it was designed to do, the more frustrated and disappointed with it I become.

MILES above the i7+! The vacuum has significantly better suction and cleaning power and is far more graceful than the i7 ever was! I've been a huge user of Roomba vacuums for years and this is 100% their best one yet!

Easy to set up and map my home. Time will tell on how good it will do after several runs. But happy with my purchase.

its so stressful trying to figure out why its so sensitive and not working...most tims i just stare at it in desperation

My house is large. This vacuum works great if you don’t have special flooring. I have a woven jute rug that I have to fold upwards to keep the vacuum from ruining. It’s kind of a hassle. I only have one rig so I cannot attest to how it moves from wood flooring or tile to rugs.

I really like the fact it can clean while I’m at work. The only negative thing is it sometimes finds a cord to suck in and without being home the whole job is lost. It learns a layout fast but it left off about 10% of our home and I really do not want to reset the learning cycle over it. Overall really handy!

I run the robot 3 times a day. Each time giving its best performance. I dont have to sweep the house and i love that. Buy it….. you wont regret spending the money.

I had to replace this type twice. Both times it only lasted about a year. It works well when it works but doesn’t last long for the price.

Pricey but definitely worth it for maintenance cleaning if you have pets. Easy to set up schedules. Has some difficulty transitioning from hard floor to high pile rugs, but able to get through eventually. Love the automatic disposal function into the bin.

If this review were solely based on the iRobot, it would be 5 stars, but after 2 weeks our robot stopped connecting to wifi and it's been a struggle to get customer support to move faster than a snail's pace. The robot was easy to set up and after some initial challenges with mapping (mostly because it had trouble with our bar stools) things were going great. The vacuum is not loud and is effective, and kind of fun. However, it stopped connecting last week and after following all the steps in the app (robot and app reboot, factory reset) we couldn't resolve the problem on our own. After 2 calls and several emails to customer help, we are still waiting on a resolution. Considering how much we spent, I expected a bit more from iRobot customer service.

A few months after purchase, iRobot replaced the “brains”. It just quit functioning. A few months after the replacement (which I suspect was a refurbished part), it began getting “stuck” in an open space 30 minutes after starting. It also repeatedly runs into furniture, leaving damage even em when using the setting to avoid objects. Absolute waste of nearly $1,000.

Returned it after getting stucks on low profile rugs amd running over poop and draging around the house….

It is a pleasure to have such clean shiny floors all the time. Floors require constant cleaning and the Roomba s9 does a fantastic job. If you want clean floors you will like this device.

I have yet to perform one cleaning that something hasn't gotten stuck in the rollers! Before you use, you must make sure EVERY tiny little thing bigger than a small lego is clear from the floor. It's always telling me to "close the lid" when it's clearly closed. It also has trouble emptying the shuttle bin into the big bin. Once you schedule a cleaning, and if you leave and it gets hung up, it'll still use battery power - so if you're gone long, it'll eventually end up cancelling the job, so you have to start completely over. It also doesn't do a very good job on the edges. It has a lot of trouble going over one of my room transitions as well, roughly .5 high. In my opinion, not worth what I paid!

I liked the concept of the self-draining bin. I've had a different brand of robot vacuum in the past. I felt the Roomba s9 is not as efficient in cleaner as my previous vacuum robot. 1) The mapping functionality is not great. I had run the robot for about the 5th time and the map was still not ready. I had to delete the map and start again, move the robot home to a different location and do a mapping run with the lights on for the map to complete properly by the 2nd or 3rd run. 2) The cleaning process was not as efficient as I find it goes over the same spot multiple times. 3) I have tiled floors and find that the robot on maximum power doesn't suck the loose dirt between the grout lines.

This is the most convenient vacuum on the market. I love using the app to clean individual rooms whenever I need to. The setup was very easy too!

I had an older Roomba and this is great. After running a few times to learn the layout of your home, the features to vacuum any room is awesome. A must buy.

I have a German shepherd and a golden retriever this is my life saver! It does an amazing job! Highly recommended

Once it is set up and the app is downloaded it is as easy to use as pressing a button!!! Nice design and cleans surfaces very well. It gets things out of the carpet that I never knew were there!