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Customer Ratings & Reviews

Your price for this item is $305.99
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The comparable value price is $999.00

Customer reviews

Rating 4 out of 5 stars with 1590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers regard the Roomba s9+ as a self-emptying robot vacuum that is easy to use and great at cleaning pet hair. It has powerful suction and can be scheduled to clean. However, some customers find it to be loud, prone to getting stuck, and expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,590 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with mount and installation purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for cleaning your house/apt

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent robot. Recommended 100%. Fast response, quick set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this system!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 3 small dogs so we love this system. Keeps our house very clean!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this vacuum! Would definitely recommend you buy it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and so easy. It’s set it and forget it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big upgrade from the previous model. Love the clean zones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been working like a champ, worth every penny! I have enjoyed it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Keeps stopping for no reason

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really want this to work and so I spent many hours trying to get it to function properly. It won't go for very long before stopping with an error 31 and/or an "Unable to start" message. I rebooted it many times, erased the map once and started over, and finally factory reset it and started over all to no avail. The iPhone app is not very good, eg, the instructions don't say you should map your house first and the app doesn't give you that option until you start cleaning. The sad thing is that it does vacuum well. I'll be calling customer service next before giving up and returning the unit.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    IRobot S9

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning the mapping but it cleans very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Wonderful I can do many things at the same time

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Big Waste of Money

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba S9 and BraavaJet M6 were the biggest wastes of money. I’m an embarrassed to even admit that I purchased them. With each software update, they continue to get worse. Half the time the stupid vacuum forgets where it is, and can’t find it’s way back to the base. The BraavaJet just makes a streaky mess of the tile floors, leaving wheel tracks all over the place when things dry. Customer service is terrible, and takes an arrogant approach when you try to ask about why the units perform so badly. App is buggy, and could use a lot of improvement. Wish I had never gone down this path. I’ll stick with my 10 year old Dyson upright.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Rs9+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes life easier. Easy to set up and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best roomba model by far and it is not even close!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cleaning system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a little pricey but so convenient. Start it and go!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Robot, the best.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, I recommend it to anyone. Great .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Irobot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it's a great helper! When I leave the house it works well I leave

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Was more hopeful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was doing great and then stopped. Trying to get fixed!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    irobot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far works very well............................

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Roomba S9 poor warranty service

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum has broken 2 tiles in the 6 months of ownership. Been waiting on repair parts for 1 month already and am told by tech support that it will be another 2 months before parts are available. Buyer beware!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Overall cleans very well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After initial training it does the job faster and through.

    I would recommend this to a friend