Customer Ratings & Reviews

Hooked up the printer via USB to a Windows 10 64bit computer. All was well for the first 3 weeks. Printed, on average, 20 sheets per day. Then today when I attempted to print, I was met with an error code on the LED display which read "Error 0XB30581B9" and it would not allow me to print any more pages. I looked online and followed the directions to "clear HP Error Code" but their instructions (to unplug the printer, wait 10 seconds and then press the power button and then plug the printer back again...this accomplished nothing but changing the Error code on the LED display to a blank white screen (see photo). No amount of unplugging, etc. did anything except cause me more anxiety. I then RE-SEARCHED this error on the HP web site and it essentially said that the printer is faulty, deal with it. I bought the printer on February 12th and by March 16th, it's trashed. Best Buy's return window closed on March 6th so I have a $350 paperweight. Unacceptable and poor quality "Printer". And to add insult to injury, HP rigged this 35lb paperweight so that you can only use HP brand cartridges which cost as much as the "printer" itself. Horrible experience. I will spread the word to everyone that will listen that this printer is trash. DO NOT PURCHASE IT....I promise, you will regret it.

We have two older Brother laser printers and one of them was starting to sound funny when printing so I decided it was time to try something else. One of my first laser printers was an old HP laser that a friend gave me, that was back in 1995 and it lasted for many years, so I was always a fan of the HP laser printers, just not the pricing as the Brothers were always cheaper and cheaper to maintain until now. Unboxing: The printer comes with everything you need to get set up and printing right away. There’s the printer “naturally”, power cord, USB cable, Ethernet patch cord, an already installed beginner cartridge that’s rated at 1500 pages, and all the paperwork. Setting up: Setting it up was very simple, I didn’t even have to attach it to my computers USB port first. I just plugged it into our network switch and the HP software I already had for our HP color inkjet found it and asked if I wanted to set it up, pretty simple. There are two paper trays though, and the one under the front cover is called tray #1, the tray at the bottom of the printer is tray #2, it’s sort of confusing but it works. We filled tray #2 with paper, “it holds 250 sheets”, leaving tray one hidden “it will be used for envelopes and anything we need to feed manually. I did go to the HP website and downloaded a full set up drivers and software as the HP Windows 10 app seemed a little too limited. It will ask you how the printer is hooked up, “either directly to your computer or on a network”, I selected “network” and it found it within a couple seconds. This wasn’t a difficult set up at all. Printing and Quality: Now this printer is fast, really fast once it gets going. The warm up time is very short, just a few seconds and it’s off and running. I do like that there’s a two line display showing status and any errors, with our Brother printers you only get lights and have to reference a guide on top to figure out what they mean. Print quality is superb; it looks sharper than either of our Brother printers. Text is super crisp and the fonts / graphics edges are nice and sharp, another great HP printer. Impressions: This model doesn’t support Wi-Fi or have full automatic duplex printing, not an issue for us as it’s hooked to our network and any two sided printing we may do “very rare in our case” can be done manually. The printer itself doesn’t make any more noise over our Brother printers, very close noise level, but it does print faster, and the sharpness of the print job is enough to where you can see it upon close comparison. The included “starter” cartridge does give you 1500 sheets, and a replacement cartridge is rated at 3k, there are high capacity cartridges rated at 7k sheets available if you happen to do a lot of printing. The brother cartridges were rated at around 1200 sheets but cost half as much, as a normal 3k rated one so in the end the HP is actually cheaper to print with it just costs more initially when you purchase the cartridge. If you are in the market for a SOHO printer than can handle a lot of printing then I’d definitely look at this one, it can print all day long and not hiccup.

This LaserJet is an excellent and incredible print producing printer for any business or home office. It prints up to 38 monochrome pages per minute, and it is not loud. It is straightforward to set up on my home office network, its kid of a plug and play device. Once on the network, I connected the printer to my Google Cloud Print account, and this allows me to print basically from any place in the world where there is an internet connection. Cloud printer, when set up correctly, is handy and allows a business to run more smoothly. The box comes included with a starter toner that will yield 1500 pages prints. Replacing toner is relative easy. Double side printer is done manually, but it is quick and easy; it requires the user to place the printed document on the multipurpose tray #1. Text is printed with sharp clarity, providing results that I can rely on for my home business. Now my printings run more smoothly because this printer requires very little intervention- tray #2 holds up to 250 sheets and the multipurpose tray #1 holds up to 100 sheets. I use the multipurpose tray for specialized sheets or reprinted forms. When needed, tray #1 & #2 can accept legal-size documents. The device does not print on envelopes, but to get around this, I use rectangular shipping labels. Overall, this is an outstanding small monochrome laser printer with professional print quality. It is very convenient and excellent for any office. I haven’t had a paper jam, and it prints lightning-fast without loud noise. If looking for a laser printer, I highly recommend this HP LaserJet Pro M404n.

This is a simple ethernet or USB connected monochrome laserjet printer. Super fast printing which claims up to 40ppm. It is a matter of seconds from the time the computer spools it to the time in hand. Multiple page documents completed before most inkjet printers even get the first page out. However, it is single sided only with manual double sided requiring the user to place the documents back in tray 1. Setup can be simple or complex, depending on how you want to manage the printer. If it is self managed it will use DHCP IP and basic default settings. If it is IT Managed you can get down to the fine details of how you want to use this printer and ensure it meets your security demands. All of the settings can be changed later through its IP web page. The web interface allows for most of the advanced configuration. This includes access lists, firewall rules, security certificates, syslog connection and enabling/disabling certain web features such as AirPrint and Google Cloud Print. It also provides usage details, ink levels and tools in case of print quality issues. Once it was identified on my network I used the default Windows 10 drivers and the HP Smart app and have experienced a fair bit of delay in getting documents to spool to the printer. However, on a different computer I used the HP m404-m405 installation software first and had no delay. I ended up going back and removing the installed drivers under printer server properties and doing the HP install again and all works perfectly. The installation software requires diagnostic information to be collected, but that can later be disabled in the printer assistant software. During setup it also mentions that Wi-Fi Direct is enabled, even though the M404n does not include wireless. Besides printing quickly, the black levels are sharp and detailed. Even sending full colored photos to it to print came out in a wide range or gray scale detail. If you are looking for a small quick black only quality printer, that you can customize to meet your security demands, then this is certainly a worthwhile contender.

Honestly, when I ordered the HP - LaserJet Pro M404n Black-and-White Printer, I did not realize that in order to print wirelessly, this machine would require the user to connect this printer to their router with an Ethernet cord, which by the way is not included with the printer. The box contained the printer with the 58 A introductory print cartridge, the power cord, and some setup and explanatory paperwork. So either you use the Ethernet cord, on you to procure, and then you will have wireless printing, or you can also connect the printer to the computer by USB. It is very important to download the HP Smart app; I got it from the Google Play Store since I use an android smartphone, a Samsung. This app was vital to the setup of the printer, and you can see that I have included screenshots of some of the pages within it. I tried to download the software to my computer through HP's website to no avail, but when I went back and read the original product request, it explicitly stated to download the app, (PLEASE NOTE: To review this item you must be willing and able to download the HP Smart App to your smart phone),.which made installation and connection a no brainer. The smartphone, through the app, finds your HP printers, those already installed and operational and this new one that needed to become operational and takes you through a series of steps to get it going-easy peasy. As you can see from my attached photos, the footprint of this printer is small and the serviceable-area required to just place it on a good size desktop is very manageable. The speed to get the 1st page out is quick and all the subsequent pages. Print quality is excellent, but I have had issues with other HP printers and it is my bum luck that my issues seem to occur outside of the 1 year warranty. Be vigilant with any odd situations or issues that may make you guess whether or not there really is a warranty issue. I would err on the side of caution and call the HP group to establish any potential issues. I have noted that both Brother and Epson have extended the traditional 1 year term.

My business accountant own 6 of these printers, they all over 6 years old but works like a champ, that why I ordered for my business use but I need photocopy also. Didn’t open the box, just brought back to exchanged for an upscale M428fdw unit. Love my M428 fdw (wireless/usb/ iPhone print out without an app, just touch the printer screen function then hit print on your phone, love this feature) M404n or M428fdw both print clean and clear to the fine print small letters, they are fast and body compact would not take a lot of space. Can’t beat the price of M404n if you only need a printer.

Setup is difficult. There is no software CD in the box. You have to download the software drivers from HP. LCD display is very small and difficult to see and read. I could not get the firmware to update. I contacted HP support and spoke to a young lady who was very nice, but she was of no help. Please be aware this model does NOT have wireless networking (which I already knew that.) This only connects via wired network or USB cable. This printer only includes a starter cartridge that is good for about 1500 pages. I've been working with computers for 30 years. This thing is a hassle. HP has really gone downhill. The printer is fast and seems to work well once you get it setup. I wish I could have my old Samsung laser printer back. It was so much easier to setup and use. Summary: Decent printer, setup is a real hassle.

This is a fast laser printer that, like most HP laser printers, provides high quality. Speed and cost/page are good. Cons: Not a quiet printer. Also, set-up is not simple. This printer MUST be plugged directly into a router using an Ethernet cable. The directions do not say this, but I saw another reviewer state this fact. When I went through the set-up procedure, sure enough, the procedure did not work until I plugged the printer into the router. Not a big deal for me, but the directions did not appear to mention that step. Once set up, however, use is great, allowing me to print from my work computer in one city to the printer located in my home in another city.

Purchased this specific model as it was a newer version of a printer that succumbed to a power surge. (HP M402n) . The Pros are that it is a solid printer - it prints great and has the same footprint at the M402. The major downside is that the toner cartridges are different than the M402n, and worse, the cartridges have a chip in them, pretty much preventing third party cartridges. Given that we typically use third party cartridges, this is, regrettably, the last M404n I'm purchasing. I've been a loyal HP customer for decades, but I won't be a prisoner of HP.

So far so good. The printer is fast and the print quality is very good. I gave it 4 stars because the toner is very expensive at $106 per cartridge, which is almost as much as the cost if printer itself.

Great little printer at an affordable price. We bought an amazing, nearly $1,000 HP laser jet printer for our business to handle ALL aspects of printing (AR, AP, finance reports, expenses, employee HR, etc), but when we expanded and it got out of hand, one printer could no longer handle it. We had a new girl take over the entire AR department of the company, and even though I do believe that professional $1,000 printer would have been more suitable, this one still works wonders. However, when billing gets more intense, we will most likely upgrade to the $1,000 printer. But for a business that bills out 7-8 figures per year, this little M404n is working pretty well!

Great printer. Downfall it will not connect to wifi. Was told when I purchased it that it did. Other than that speed and quality is great.

So far so good, the set up is rather easy if it’s hard wired. I did download the app, but I’m still having issues with the printer connecting wirelessly. But otherwise it works well for my home office, and school uses.

Great little printer. Have had no issues yet. BTW the ink is expensive to replace

Fast printing speed, crisp and sharp black and white copies, compact footprint, and easy setup. I haven’t owned this for long, but so far, so good.

Awesome laser printer. I got this for $160 which is an unreal price for this. If you buy the X toner it will actually cost more than the printer. You will get 8,000 plus prints too.

Bad for Check Printing, Checks go in face down and top to the front so all the checks have to be reversed in order to print Prints fast and easy hook up

Fast but not ver sharp and clear.. i wished if it was wireless and has a scanner.

Good printer, prints fast and crisp. Only downside is the cost of the original toner.

Great printer, fast and good reproduction. HP makes their money on toner, it isn't cheap.