Customer Ratings & Reviews
- Model:
- 5000204978
- SKU:
- 6355732
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the K-Duo Plus 12-Cup Coffee Maker and Single Serve K-Cup Brewer for its convenience, with many highlighting the ease of switching between single-serve and carafe brewing. They also appreciate the space-saving design and the flexibility of the movable water reservoir. While some customers find the price to be a drawback, many are pleased with the overall value and functionality of the product.
This summary was generated by AI based on customer reviews.
I hope they design a better one
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this coffee maker except the coffee isn't hot enough and the carafe doesn't keep the coffee hot. I was looking for a maker that didn't destroy my cabinetry with steam. This worked like a charm for that purpose. If they could make it just a little better, I would buy it.
I would recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your K-Duo Plus. Thank you for reaching out!
Fits in space
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits in space and easy to use small foot print good value
No, I would not recommend this to a friendkeurig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wasnt what i expected very hard to use and to set up
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for cups but not for a pot does not have the capacity
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your question. The K-Duo Coffee Maker allows you to brew both a single pod as well as a full carafe up to 12 cups. The 60 oz. water reservoir is shared between the single serve and carafe brewing, saving you time and simplifying your morning routine. If you have any questions, do not hesitate to call our Customer Service team at 866-901-2739.
Do Not Buy!!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee Maker didn't last a year!!! Registered on Keurig website for warranty and now, they're saying the receipt is not proof of purchase because it's wasn't sent in a proper format!!! Sent in a PDF as best buy format!! ......smh
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello Dee. Thank you for your review and feedback. We're sorry to hear about your experience. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Gets Cold Quickly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We rarely use the 12 cup carafe but when we do, it doesn't stay hot very long at all. There is no heat plate under it so it gets cold pretty quickly. The K-Cup function is great but we have found that some pods for some reason leak coffee all over the counter. I think it's a problem with the pods though. It's only one flavor of one brand and they don't all do it. We have learned that with that one brand/flavor you can put the pod in close the lid to puncture it then rotate it a bit and puncture it again, repeat a few times and it's fine. Again, this is only one flavor from one brand, every other pod we have used is fine.
I would recommend this to a friend- Cons mentioned:Slow
I don’t recommend this
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow and coffee it’s not so hot, It’s not worth it I’ll never buy it again
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review, Leonardo. We are sorry to hear that you're disappointed in your purchase. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is certainly not typical of the coffee maker. We would love to find a resolution that suits your needs. Please call our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you. We look forward to your call.
Terrible. Keeps breaking.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is honestly terrible. I've had it for less than a year and it keeps breaking. It randomly will not brew a k-cup. I've kept the system clean, I don't use it excessively (two cups a day) and it keeps breaking. Don't buy it.
No, I would not recommend this to a friendJunk coffee maker
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a good coffee maker no temp control and the coffee is not as hot as I would like it’s hard to figure out to set the auto turn on feature you can’t use aftermarket pods and you have to disassemble the part and install the keurig pod to brew your own coffee keurig has another model that might work better
No, I would not recommend this to a friendNope. Bad idea
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for less than a year's time, the cup measurements are very off. It's also started leaking coffee outside of the basket while using the pods. Just get a simple coffee press, it will taste better too.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not the experience we want you to have with your K-Duo Plus coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Stay AWAY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blows circuit breakers in every plug I try. Will not buy another kurig as I see this is a well documented problem after I did some research on this problem.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Ryan, we're sorry to hear that you have experienced problems with your coffee maker. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help!
would not make more than small 8 oz cup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i tried this keurig for 2 days ... it wouldn't make more than an 8 oz cup of coffee and it had grounds in the coffee.. i took my original out of retirement. don't waste your money!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello Cindy and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Won't turn on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to unplug it and plug it back in each time for it to work. I got this as a Christmas gift and January isn't even over but its "not returnable"
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .That's not what we would hope to hear. Our Customer Care team will be happy to assist you with this. Please get in touch with us at 866-901-2739.
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee is not hot and does not stay hot!!!! This coffee pot does not brew a hot cup of coffee and does not keep it hot either waste of money
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We would like to help with that. Could you please call us at 866-901-2739? Our Customer Care team will troubleshoot this issue for you.
Didn’t like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item left a taste of metal in my mouth and you had to remove the cafe to get the single cup. So that wasn’t a good use for me.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .That's not what we would hope to hear. Our Customer Care team will be happy to assist you with this. Please get in touch with us at 866-901-2739.
Dissatisfied
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit failed, geek squad protection plan is absolutely useless. Do not waste your money on purchasing either
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Have you tried reaching out to our Consumer Care team regarding your coffee maker? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.
Not consistent at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The taste was horrible and inconsistent, the temperature was low.
No, I would not recommend this to a friendTotal disappointment!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered online, picked up from store. Came home and opened the box and teh item is damaged.
No, I would not recommend this to a friendkerRAP
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked for one day, now going thru the hoops to get it replaced
No, I would not recommend this to a friendBad pot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee pot worked for a month then stopped makes for a bad morning
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your K-Duo Plus. Thank you for reaching out!