Customer Ratings & Reviews

Nice to have around the house to do the vacuum get one

Its awesome. I can schedule the time it cleans and it goes back to its charging port when its done.

We love our Shark! Picks up all the dog hair while we sleep. I got a great price on this on Cyber Monday.

My review is more like 3 1/2 stars but since the machine, itself" is great, I rounded up. This replaced a second generation Roomba that was near and dear to my heart for many years. When first ran the ION, I was disappointed. It missed a room, it became stuck at least twice, and it repeatedly had trouble finding the dock. I checked online if this was normal, and saw several times that the machine needs to run a few times to get "adjusted." So, I did just that, and now, I'm definitely impressed. It runs like a tank climbing over fan bases, scales, etc. You still need to move cables, clothes, and light rugs, but that's to be expected. I purposely spread some light crumbles around to see if it would get them all, and it was like Pacman...every last one. One of the most surprising features is the sound. In comparison to my Roomba, this is basically silent. Besides the occasional bumping into corners, you can forget it's even running. Suction is great. We have very little carpeting and fast dust accumulation, so when we run it, the cup always has content. Having the dock is great and my daughter loves watching it works its way into the "parking space." Battery is amazing. I can hit my whole place, on MAX setting, and still have 40% battery left when completed. If the review were to stop here, we'd be golden, but I have to get into the issues... The app is a mess. Though it is limited in functions the functions don't run smoothly, if at all. Now, if this was an "extra feature" I could shake it off, but this is emblazoned as a major feature along with smart integration. Firstly, the app constantly crashes. If often doesn't affect the cleaning cycle but it is irritating when trying to check progress. You are supposed to be able to switch cleaning modes remotely(Eco, Normal, Max), but when you press the button on the app...crash. So if I want Max mode, I have to be there and manually press the button on the vac. Not the most cumbersome, but a letdown when it is supposed to have this function. The scheduler has too many steps. For instance, when you start a schedule, it asks whether you'd prefer morning, afternoon, or night, and no matter which you pick, it displays 5:30am as the start time. Why ask? Just skip straight to the time. Maybe it asks for mode purposes, but I haven't noticed. Once you set the timer, it always displays an AM start time. I have to go back and double check it several times. And even on the final page, it still shows AM. It isn't until it's set, that you see the real start time. Frustrating. The biggest letdown is the smart home integration. It simply doesn't work. I have Google and Alexa, and they both consistently say "Your Shark isn't connected."The Shark name isn't even in the Home list. I had to do a workaround to get it linked. Still failed. The skill was in Alexa's database, which gave some hope. But as soon as you ask...same thing. This apparently has been an ongoing issue for months. Well, as of writing this review, it still is. If you are looking for a great robot vac, I still would recommend, but if you are heavily reliant on the remote capabilities, I would wait until they sort the "bugs" out.

Pretty good picks up a lot of dust does not clean like a human but good for in between

Not the easiest thing to use or set up. For the first few days, vacuum moved less than an inch and dock back to the station. Very frustrating. Still on the fence with this one. Used it twice

Named it after my wife. So I tell Alexa to make wife vacuum floor. Wife didn’t think it was funny. I did.

Great robot vacuum for the price. Will cover full area and rarely ever gets stuck on rugs or floor mats.

The thing is noisy. They tried to talk me into buying a more expensive one. Glad I didn't. Gets up some stuff but gets stuck a lot. Rather just keep doing it myself.

Works great and saves so much time vacuuming. I do ha e to empty it a few times while it’s running!

I'm really enjoying this vacuum cleaner. I would recommend this item.

This is a wonderful product! I love it and would recommended!

This was the best investment;now I don’t mind vacuuming. I wish I had got the mop/vacuum version too.

I highly recommend this product. I have hardwood floors and carpet, it works great!

Game changer!! great little vacuum does a great job around the house. picks up all the dog hair.

Does the job of cleaning dust off the floor. I run it nightly. App is very helpful and easy to use.

Great toy, my wife loves it. I hit a home run with this!! Probably upgrade to mopping one later.

Bought this as a wedding gift so don't know how well it works yet, but Best Buy had the best price

This was purchased as a gift and they absolutely love it. I may need to purchase one for myself.

Awesome love it would recommend wice loves it great Christmas gift