Customer Ratings & Reviews

Live this!!! It foes the work well and no much issues getting stuck

Not working properly and would not sync to Wi-Fi and would not operate

Overall great little vacuum. Only minor issues are that it fills up quite quickly and is just a little noisy, but those don’t really bother me much.

This has been the best time saving equipment I own!! I it's amazing You do have to make sure there are no cords, shoes etc on the floors but other than that it's a press and watch Sharkey do its thing!! I love it!! Also the manufacturers customer service is exceptional!

I got one also. Get cliff sensor message almost every cleaning and just bought 4 days ago. So I’m going to return for another brand. Also got an error using the wrong charger even though it’s the factory charger from the box. The app also doesn’t respond when I want to clean. I have to turn off WiFi and use cellular or turn the WiFi off and on again. I even reset WiFi. The cliff sensor message is so annoying.

The vacuum spot working after only 10-months of use on hardwood floors house of 2 working adults with no pets or babies in the house. All it had to do was clean up the dust and the suction motor got clogged and stoped working. Should be an easy fix right? Nope, no one is willing to even take a look at it. Shark's customer service is useless and rude. I managed to get a hold of a representative after hours of digging. Turned out all he wanted was to sell me a new one. 30-seconds into the conversation he suggests I should purchase a newer model from them while I am on the call.

I helped my elderly parents setting this up after purchase and the app to use with it would not set up correctly with our emails on three different iPhones. So they could not use the vacuum using their phone as a remote with the app and would instead have to bend over and pick it up manually? I don't think so. What's the point if your app is not working properly? Very disappointed. I mean, I myself have a iRobot and had no problems with the app. This product will be returned and an iRobot Roomba will be purchased instead.

Please do your self a favor and do not buy . I bought it brand new at Best Buy and lasted about 2 months before I get the suction motor error . There is 2 adults with hardwood floor no dogs no kids . We are super clean freaks and this is horrible . If you have pets and kids it will last you a week . I called shark they sent me a replacement in June , it is august and the same thing is happening .

This was the first time have a shark robot. I allowed it to run its full 60 mins and it kept cleaning the same area over and over agian. I tried it foe a few days and the same thing

Product did not come with boundary strip as indicated in the Specifications: "Additional Accessories Included 8-ft BotBoundary Strip, 1x extra set of side brushes, 1x extra filter"