Customer Ratings & Reviews

Great printer- I've only had it a few days but I'm writing because I was having major problems- the formatting of my prints were all wrong. I could not get the formatting of the pages right: it always wanted to print 2x the pages (mostly blank pages), and customizing options for especially a scan would freeze HP Smart and whatever app I was working in. If you buy this printer, UNINSTALL HP SMART, and all of your problems will be solved. I am honestly angry at HP because I feel tricked into installing a bloated application on my computer that advertises buying more HP products while freezing up my computer.

This product is so excellent. It is really easy to install. Once it is set up the first computer, then the second computer is almost automatically set up. No hassle in wireless setup! The print, copy and scan quality is excellent!

My sister and I had been searching for a new printer for awhile. We both purchased this item after lots of research. We wanted the black and white ink and compatibility to our Mac. Very happy with our purchase.

This HP printer feels like a solid and well-made unit that provides a great business like look while sitting in my home office. I unboxed this and had it up and running within a short time. HP offers an app that I would highly recommend because it helps to streamline the setup and daily usage of the printer. This printer has a nice and compact footprint for its laser ability and was actually a bit smaller than my previous HP ink printer. This is my first laser printer at home, and I am truly impressed. Having the 1 toner cartridge that comes with this and being able to get 5000 pages of printouts from it is something I’m looking forward to. I have always dreaded having to pay for ink cartridges with previous printers and they were never affordable for me. This printer has been super-efficient for my home office and personal family usage for school at home. This HP printer can zip through and pump out sheet after sheet of printouts in a matter of seconds. The scanning and copy functions work seamlessly as well. I have an iPhone XR and the HP Smart App works well on it. Being able to print photos and documents from my device with the app is quick and efficient. From my laptop or tablet I can easily print on Wi-Fi as well and this feature makes my life so much easier. Not having to be hardwired to a printer for business like print quality is amazing. I love having this printer for its premium laser printing and its speed. I have not felt slowed down with productivity or with Wi-Fi printing issues. This HP printer is excellent so far and I am impressed.

Great product. Easy assembly and setup. Use for basic home printing needs. My only regret or wish is that the the printer had a paper feeder, so I didn’t have to copy or scan multiple pages, separately.

After buying many printers over the years, and paying a ridiculous price for ink cartridges. My HP never stop MFP 1202 printer is a great product. It's easy to operate and toner is dirt cheap.

I bought the Neverstopp Laser MFP 1202w because we don't print in color much and I've enjoyed my laser printers in the past. This one does printing, scanning, and copying which is fantastic but I feel that any printer for home use SHOULD do all those things anyway by default (that's just me perhaps). The big gimmick on this one is that it has a refillable toner slot on the front under the lid for the scanner, its intended to make refill easy, cheaper, and mess free. With the "stay home, stay safe" order we haven't printed much so I didn't even use half the cartridge that came in the box, although I can tell this will be a GREAT feature as the refill is currently less than a large pizza online and each fill should last 2500 pages. Much easier to manage than my old printer which needed almost triple digit expenses to refill. Copy button works with a single press, which is fine, but the real cool thing to me was that it has a "Copy ID" button for if you have to turn in proof of your ID with paperwork. You place your ID, hit the button, it scans then flashes a "continue" button so you can open the lid, flip the ID, and once you press the continue button it prints both sides on the same sheet of paper. I tried to make a copy of a full color image and it came out readable but (obviously) black and white. The print speed is toted as being very fast at 21 pages per minute. I didn't time our print but I was able to print a 25 page packet for one child before I found and started the print for the 2nd child's packet of school work so if it's not as advertised its close enough. I was prepared to find my faults to complain about here when I attempted to setup WiFi printing, I have never been able to get it to work with my old printers. Once more I was impressed at HP's new offering as it simply asked permission to access the network I was already connected to and then set itself up! I literally printed a handful of coloring pages to test that it was actually working and wasn't just a fluke! Skeptical despite the evidence I downloaded the HP Smart app on my android and again the setup was more or less automated and then I was able to print emails and pictures from my phone! The only thing, and it may have been user error, was that I turned on airplane mode while at work and after I got home I had trouble getting it working again but it did end up reconnecting after a few trials and errors. Overall I think I'll be quite happy with this all in one printer, its small enough to not take up my entire desk corner while having enough single press ease to not annoy me. The WiFi setup which usually becomes a chore/headache was done before I could realize I didn't need to be annoyed. All the things I have printed look good and the copy features are impressive. Admittedly I'm not super picky or demanding of my printer since we just use it for family paperwork and homework but nothing we've thrown at this thing has been bad! Highly recommend for printing on a budget.

This is one of HP's newest models of their Neverstop series. These models feature a new way to reload the toner. Rather than changing a complete cartridge, these models use a large syringe that is inserted into a special receptacle on the printer to quickly inject the toner into the existing cartridge/drum. It's supposed to be fast, easy, and reduce the carbon footprint on our landfills. ( I did not get to try that reload out yet.) And it can be done while the printer is actually printing which could be an advantage for busy offices where downtime is not practical. The printer comes packaged in cardboard with 2 end pieces of Styrofoam within the box. Pretty much standard. Instructions to get the machine up and running are good and straightforward. It includes the power cord, a USB cable, cartridge already installed with a FULL supply of toner for up to 5000 pages included. One just has to remove some packing tape, open the machine and pull out an orange handle from the cartridge. Close the cover, plug it in and it turns itself on. You then add the HP Smart App to your mobile device (both Android and Apple supported) and go through a simple set up for your WiFI in your house. The app sets the printer by Bluetooth to your WiFi settings. The app discovers your printer and you are set to print from your mobile device. It really is quick and easy. Once set up, you can print just about anything from your phone or tablet. I had a newer Win 10 HP laptop, and the HP Extra app was already loaded and ready to print wirelessly from that device. I have found the machine can print from my Apple I Phone X quickly and easily. From the time the printer wakes up from a request to print to finished first page, just under 20 seconds! The print looks great and it's very fast per page (21ppm per HP) The machine is relatively quiet while printing. After printing, the machine turns to standby in low power mode. Pros: Less landfill waste, quick refills that are supposed to be less costly, 5000 pages of printing right out of the box, can PRINT, COPY, & SCAN, 21 pages per minute output, wireless printing, HP App also allows for scanning/printing on your mobile device, and a small footprint on your desk from this printer. The copier function is straightforward and allows multiple copies as well as enlarge and reduction capabilities. I was also able to scan from the printer to my I phone using the HP app. Raise the scan cover and the machine wakes up, lay down the original and close. Use the HP app on your mobile device to scan the image on to your phone and it works. There is an option to Mobile Fax from this point, but I did not have that set up. Cons: No fax capabilities through landlines, Mobile Fax in App is a trial, HP print from anywhere is not supported. Conclusion: I really like the size, speed, and ease this printer presents. WiFi connection seems stable and every time I have asked it to print Wirelessly it has performed with no glitches. The machine looks clean with sleek lines and is straightforward. I found it to be quiet and easy to operate. I think it would handle high volume printing needs with ease. Overall, its a winner! I would recommend this device to a friend!

Having used an inkjet for a lot of our smaller jobs, or a laser printer behemoth that is shared amongst several offices, we decided we needed something with a little better print quality for our smaller print jobs. This printer is a small square piece of equipment that doesn't take up too much table space. Unlike a lot of HP printers, there isn't a super cool LED panel, just a simple readout that shows status. We unboxed the printer with no issues, and there was a LOT of shipping tape to be removed. We were somewhat disconcerted when it came to opening the lid to remove a shipping piece. The lid opens just so far, then kind of stops. We looked at it for a little while before deciding to go ahead and add a little more force to open it. That was the trick, even though I was sure that it was going to break. But it doesn't, I guess that's the way its supposed to be. While open, we saw the toner refill port which we haven't used yet (the printer comes with enough toner for 5000 sheets it says), but looking forward to. It seems really straight forward though. Getting the printer set up with our MacBooks was really simple and the HP app got everything up and running. The print quality is very good and paper handling is good for such a small printer. Unfortunately, no duplex (2-sided) printing here. The print was concise with no smearing or dropouts. Also, this printer has the added bonus of a scanner built on top of the printer which will help take some pressure (or time) from the shared office printer. So all in all, this seems to be a very good home or small office printer. There is no fax, but Im not sure how many people need this capability anymore. Looking forward to see how easy and cheap the toner refills are going to be. Good Shopping!

---- Summary ---- Pros: - Cartridge-free - High-capacity toner tank - Quick and easy toner reload process - Wireless connectivity - Impressive print speed - Print from anywhere with the mobile app - Reliable - Quiet Cons: - No color printing ---- Review ---- Design: While the HP Neverstop is no breakthrough in terms of design, it looks great in my home, and there are a few things that deserve to be pointed out. First, the setup was surprisingly simple. It is all done through the HP Smart App, which has a step by step guide to get the printer added to your Wi-Fi network. Within just a couple of minutes, I had the printer setup on both my laptop and smartphone. Second, the toner level is displayed on the front of the printer. Out of the box, the printer includes toner that can last an estimated 5,000 pages before a reload is needed. When the time comes to do the reload, you can purchase a toner reload kit and use it to reload the toner, which takes a few seconds. I like that this printer is cartridge-free. Third, this printer is compact. Multifunction laser printers can be quite large, but not the HP Neverstop. It is one of the most compact printers I have seen on the market, and it fits well on my desk. Overall, I think this is a well-designed printer. The design and easy setup left me with a very positive first impression. Features & Performance: I was surprised by how quickly and quietly the HP Neverstop prints pages at such high quality. On average, it prints about 21 pages per minute. The text is crisp and legible. Images look good, but this printer is not designed for high-quality image and photo printing. One drawback is that it only prints in black in white, but since my primary use for this printer is to print text documents it works well for my needs. With the HP Smart App, printing, scanning, copying and other tasks can be done from just about anywhere. I have found the app to be reliable and easy to use. There is a slight delay when printing wirelessly compared to printing from a computer that is hard-wired into the printer, but I think the convenience that wireless connectivity provides makes up for that delay. Aside from no color printing, this printer has all the features I was looking for in a printer. Verdict: The HP Neverstop accomplishes printing tasks quickly and quietly. Everything from initial setup to using all of its features is user friendly. It is versatile, reliable and cost-efficient. The HP Neverstop truly never stops providing for my printer needs, and I would recommend it to anyone in the market for a multifunction black and white laser printer.

First things first, I am an HP (printers/copiers) guy. I have tried other brands and it seems I always drift back to HP. When I received the Neverstop and saw the size of the box it came in, my initial impression was it will never sit on the desk, it will be to BIG! Boy was I wrong. It fits like a hand to a glove, as the old saying goes, “don’t judge a book by its cover” applies to the Neverstop printer. And once I unpackaged it, the first thing I noticed was the color, its aesthetically pleasing. I was very impressed. Do yourself a favor and download the HP Smart App before you remove it from the box. (I didn’t). The app setup is simple, as is the pairing of the Neverstop. In literally 5 minutes I had it connected to all my devices, laptop, iPad, iPhone 7+, (even my son’s Surface Pro). It is so SIMPLE! Pros: Layout - I love how the Neverstop is laid out, HP engineering did a fantastic job. The toner level is on the front of the printer and is easy to see and read. The paper load is easy to get to. Everything is in the right place. (Thanks HP) Again, if you judge it by the box sitting on the shelf, you may think it’s going to be HUGE, its not, its probably the sleekest, compact laser printer I’ve seen. The Neverstop looks like a midget compared to the laser printer at our office. I love the color, its a vibrant white, and it blends in so well with our other furniture in our home office. Toner: The box and instructions say right out of the box you can print 5,000 pages, before needing new toner. This printer doesn’t have a cartridge, it uses a reload kit that you purchase, and its not like other printers that you wear gloves to keep from getting toner everywhere. Its simple, precise, and again, HP put it in the “right spot”. Its easily accessible. Also, in the description on Best Buy for this printer, it specifically says, “Don't worry about toner - with the revolutionary HP Neverstop all-in-one laser printer 1202w, get up to 60% savings on toner every time you reload and up to 5,000 pages of toner right out of the box....” Noise: It is surprisingly very quiet. I was printing a couple of pages (wirelessly) and had to go see if it was printing, it was that quiet. Yes you can hear the internal “workings” of the printer, but its not noisy at all. Printing: The Neverstop is about average when it comes to printing. Its not as fast as the laser printer we have at our office, but for our home use its all that we need. The printing quality is very good, and in my opinion better than the laser jet at our office. Cons: The only “complaint” that I have is this, NO COLOR PRINTING! For our home use, that is not a big deal to me, my wife prints a lot of recipes that she uses, and she wants color printing, my 16 year old son, at times needs color prints for school, most of my work is black and white. So as a personal preference, it doesn’t bother me, it is an issue for my spouse and son. Final verdict: IMPRESSIVE! The Neverstop is an all around great printer. If you want a sleek, quiet, black & white printer, don’t hesitate, buy the Neverstop. You won’t be sorry.

This handsome, versatile HP Neverstop Printer went from out of the box into document production within minutes. It is a multi-function black and white laser printer and copier, and scans photographs and documents in color to save to the cloud, your local computer, or to immediately email to your selected recipients. Every function is performed quickly and efficiently though the HP Smart App. I was anxious to review this unit because of its potential cost savings on consumables. Most of my work printing is done in black and white from word processor documents and downloaded PDFs, and this HP easily cranks out crisp black and white pages to the tune of 21 per minute. Its toner cartridge boasts 5000 copies before it must be replenished. When it is time for replacement, you can order the kit straight from the Smart App. I like that feature, and very much look forward to the savings! HP promises big savings and simplicity of installation. Scanning and copying is one page at a time. There is no document feeder, but if you are printing from a multiple page PDF or word processor document, you can select to print on both sides of the paper from the properties page of the app. Even though I made that selection, the document was not printed on both sides, and I could not get a different result using the windows system dialog. So, if two-sided printing is important to you, beware of that potential issue. Instructions were sparse. Supplied diagrams showed how to unpack and physically prepare the unit for first use. After turning on the machine, and letting it cycle through the set-up process, I used the add printer dialog on my Windows 10 laptop to find the printer on the network. It found the printer and informed me that an app was available for the device, and all I had to do to get it installed was click on a link. I installed the app from the Windows store and added the cloud print feature which allowed me to print documents from my Chromebook as well. The next time I fired up a different Windows 10 machine on my home network, a dialog box popped up and offered to download and install the HP Smart App on that machine. I was easily able to scan, save, print and email documents directly from the Smart App, which allows you to create commonly-used tasks, like emailing a scanned document to a specific person or persons or saving a document to the cloud, with click and go simplicity. The homepage of the app always shows the status of the toner, so that there will be no surprises when it is time to order the replenishment kit. I expect this HP to be a time and money saver for my black and white printing needs and was surprised to find it could scan documents in color as well, albeit without document feeding capabilities. And the HP Smart App was great to quickly save or send documents to others and perform repeated tasks.

Garbage. Suddenly wouldn't scan anymore and "HP Smart" app would only say, "unable to scan at this time". No documentation in online help, no response from HP support, just a $370 paperweight. Most enjoyable thing about this printer was throwing it against the ground.

Review based onL: 1.Out of box setup in mobile and desktop 2.Ease to print 3.Print quality The printer physically blend well to home furniture setting due to its compact hardware form,. From out of box, setting is easy while using mobile phone (used iPhone). Ease to print from mobile phone as select printer, immediately printing starts without any delay or other steps between selection of document and action print. Print quality is good although sound bit obvious considering is laser printing. However, to take advantage of it fully, need to be used with HP own application “HP Smart” which is same for mobile and desktop. It allow to perform multiple options and control from setup to edit scanned document, print options and create routinery actions via Smart Tasks to create rules. HP require this application to connect the printer to the network. Then the application is quite handy to use during mobile phone experience to avoid having to use multiple applications for photos and scan activities. What didn’t work well from out of box experience: 1. Print via desktop. Using HP Smart from desktop doesn’t recognize the printer. It consistently shows Offline And this is even though added the printer and connected to network via desktop. Hence it recognize to add, but cannot perform any action via HP Smart. On the other hand, even trying to print without HP Smart, the desktop find it off line. However, using OS native Scan program “Capture” for MacOS, printer is found to scan. 2. Hardware itself is bit considerably noisy when it turn on, or start printing. Then, it turns to sleep mode, or activate to print, at least noticed under this conditions, it does a click alike noise. Click noise like when plug ethernet port. This is bit annoying for case as I used next to my desk. 3. Setting it up is not strategy forward or at least in first time attempt from out of box.If account created in mobile for HP Smart, then logging in the same application in the desktop, it doesn’t show automatically the printer. Need to perform again the setup to add printer. The same effect by logging in in the online account for which it ask for claim code from printer that is now where to find despite following multiple instructions. 4. It seems HP attempt add services via Web Services and Mobile Fax. However, it is not straight to setup WbServices. Mobile Fax is easy to setup, but HP doesn’t provide if there is any fee or rate associated unless user diggn about it in the internet. 5. Paper trail and its cover is bit hassle to place accordingly. 6. Control buttons feels flimsy. Black cover feels would peel off at anytime after some usage. Screens small and hard read or understand icons at first sight. Attached picture of control, paper tray cover detached, placement, opened for scanning. In short, application and services with the hardware doesn’t seem to be well integrated or fully prepared. But works well for the basic printing need. If it is only about printing works fine. But considering all the addition around it makes the printer average for MSPR price point. And doesn’t offer any exceptional aspect that would distinguish from other brands. Of course, this model strongest feature point is 5000 pages with single cartridges as per HP specification. But user need to go through the negative experience to take advantage of it.

Overall— this is a beautiful office product. This is most definitely marketed to the small home business or small office environment as this model doesn’t include a feeder for a high volume business environment. It’s nonetheless a very aesthetically pleasing office product. The visual display window showing ink levels is a nice addition as other modern copiers require you to tap the screen and find those details under some setting window. It supports a number of features most offices would find helpful. A personal favorite is the scan from a phones camera. The resulting scan is quite good, almost as if it were scanned directly from the printers scan tray. I’ve attached an image of my scans, which I print out then use the scan feature. But for the sake of transparency, some of the software features are available on a wide array of HP printers. They aren’t exclusive to this unit in particular. Printing speed is quite fast, much faster than any typical consumer grade printer I’ve owned before. The quality of the prints (dpi) are excellent as well. From documents, to pictures, and abstract art while keeping in mind that it’s designed for document printing. However it does lack a bit of imagination for lack of a better word (more on that below). Pros: Relatively easy setup. Pairing to a mobile phone/tablet Android or iOS is extremely straight forward and just works as long as you’re on the same network. WiFi direct makes things far simpler as long as you are within the printers range. Just connect to its SSID using the pin it prints when you hold the “continue” key for 3 seconds. Solid construction, it seems to be built for the long road ahead. In my estimations, it appears that this unit runs at a much lower cost per use over other copy machines. Toner cartridges for other machines cost between $80-$120 and print roughly the same pages as these. A refill for the Neverstop runs around $20 and the drum hovers around $100. If the drum lasts more than 4 refill cycles then you’ve definitely got a lower cost per use out of it. Many available features for different applications (image attached). High quality prints for every type of file. Beautifully lit up tactile buttons. Cons: Unlike pairing with a mobile device, pairing with a pc was a hassle. Others mentioned problems or unable to pair. In my case, the only way I could pair was using the WiFi direct option. Attempting to connect through the WiFi network would return an offline or unknown status from the printer. Once it paired one time using the WiFi direct setup I was able to connect using the WiFi network. The paper trey is the only part I find in the construction that is questionable. The clips are flimsy and it just feels like the design was poor. The trey itself wiggles slightly to the touch. In my opinion it should of been a one piece design with the cover being the only part that was detachable. (See below for a picture of the design) Lastly, at this price point I’m surprised it wasn’t considered to include a light up display. The only section on the display that lights up are the buttons. Everything else from the buttons to the toner level indicator light up. Makes printing in a dark room almost impossible.

I want to give this printer 5 stars, I really do. It prints very well, and is pretty speedy for a "home" series printer. Scan quality is great, but the HP software is a total crapshoot when trying to set up for pure wireless access. LUCKILY, the HP universal driver does work on this printer and I was able to just set it up on one device and share it through the network like the good ol' days. If HP keeps moving in this direction, it will be time to move on from them as a brand for the first time in 25 years. If you're looking for a little engine that could style of printer, this is a good one if all you need in B&W printing.

I have had this laser printer a little less than a month. I’ve been happy with it. My only home printer experience is with ink printers. I got tired of it sucking up ink so I bought this Neverstop. I’ve heard complaints about lasers not printing as clear. This laser does the job for me. If you put these copies up to an ink printer & really looked at it with a critical eye you might say the ink is a bit sharper. Most would never notice. I am a happy camper and have no regrets about this purchase. If I had to list a complaint it would be about the flimsy cheap paper tray. It is awful. All in all I think you would be happy with this printer. Easy to set up.

I figured toner would last longer and better for the occasional print in a digital world so I bought this to replace an old inkjet that kept drying up from lack of use. When you set up the app on your phone (iPhone for me), it wants you to add a claim code. Now, I have many years of IT Admin experience and couldn't find the stupid thing. You are instructed: To find your Printer Claim Code, print a Web Services Information page from the printer's built-in webpage. Good luck finding it. For me, it is non-existent. Putting my IT thinking cap on, I entered the Host Name into the app. You can find it on the printer's web page by typing the printer's IP Address in the URL section of your browser. The printer then showed up on my phone. Word.

Got this to augment a color inkjet printer The inkjet would dry up which required a cleaning cycle prior to every use. That uses a lot of ink and delayed the print jobs. I don't need color for 95% of my print jobs so this fast laser printer fills the bill for me. Instant print jobs with fast execution. Love it. Highly recommend.

so far, LOVE this printer, fast and reliable. here's the cons I don't like but this is just hp in general, its a wireless printer that goes to sleep. if you have Apple products (iMac, iPhone, iPad,..) you have to manually wake it up by walking over to the printer and either hitting the power button or turn off and on the wireless function before printing. My work around for this, I have it plugged into my iMac and I use everything cloud based,... so if I edit a paper or document on my MacBook Pro, I save it and access it on my iMac to print it,.. so "wireless" isn't for me on this printer I guess. but if you have "PC/Windows" it works flawless, in deep sleep itll wake right up for you and print fast, and lets not forget about the $15 refill!!! sure a little over $300 for the printer is steep,.. but it beats buying a $70 printer a couples times a year from them being so cheap.