Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- SKU:
- 6408648
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers value the Opal 2.0 ice maker for its nugget ice, ease of use, portability, and the convenience of the side tank. However, they express concerns about the noise it makes, its high price, the need for frequent cleaning, and its durability, with some reporting issues within a year of use.
This summary was generated by AI based on customer reviews.
Heartbroken
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item in November but didn’t get around to installing it till February. It was working amazing for a few months then out of nowhere it started leaking. It leaks all the water added as soon as it is added. I am extremely disappointed I haven’t even finished paying it. It was amazing while it worked and now I have an expensive useless machine! In the image that’s where it is leaking from and the motor is right before doesn’t seem very safe! Safety concerns overload. It is disconnected now. But frustrated and annoyed and angry over this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We take any possible safety issue very seriously, and we want to help resolve this. For a leak, we would recommend reaching out to our Opal Support line at 1-866-907-6718. That team is best positioned to assist, and they can address your safety concern.
Ice maker
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great holds ice well haven’t had any issues out of it
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for taking the time to write a review! It’s great that you are enjoying your new Opal Ice Maker and that it is holding ice well. We hope it’ll continue to impress with delicious “Good Ice” for years to come. Please reach out anytime if we can be of assistance, as we’re happy to help. Stay cool! Lauren@GEA
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it. Setup was simple and best of all, it makes the "good ice".
I would recommend this to a friendBest small pellet ice cubes!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t ask for any better ice machine with pellet ice!!!
I would recommend this to a friendBrand response from GE Answers
Posted .Greetings,
We're so glad to hear about how much you're enjoying this ice maker! This has quickly become a popular product to have. We hope you've connected to the WiFi for more awesome features. Make sure to keep in touch with us! Mike@GEA
Fantastic Ice. A Bit too Noisy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compact, easy to operate, great ice. Only gripe it’s pretty noisy when making the cubes.
I would recommend this to a friendMatty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonic like ice without going to Sonic…anytime of day
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - thanks for taking the time to share your feedback. We’re so excited to hear that you’re loving your new Opal Ice Maker and that you’re enjoying that delicious nugget ice any time of day! We hope it continues to impress for years to come. Stay cool! Lauren@GEA
Ice..Ice..Baby!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is called the good ice y'all! Love this machine works great! Had it couple months now no issue's.
I would recommend this to a friendOpal 2.0
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave this to my husband for Christmas!! So far so good. We love the crushed ice! This picture was in the first 20 min.
I would recommend this to a friendGreat ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. No issues so far. Have had it for about a month now.
I would recommend this to a friendOpal 2.0
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far we are in love with it, the only problem is the phone app.
I would recommend this to a friendGood addition to your bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had problems with the water dispenser after the 2nd week
I would recommend this to a friendLeaks water Bad if u use it daily
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ice but after daily use for about 8 months it starts leaking water. This is the second one ive bought
No, I would not recommend this to a friendLonny’s Liguria shack
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it , my hole family enjoys the ice , perfect addition to my bar !
I would recommend this to a friendIce machine
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a must for every kitchen. The ice that this machine makes is awesome.
I would recommend this to a friendIce Maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE my new ice maker! The ice size is perfect. Perfect ice for my margaritas!
I would recommend this to a friendNot great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning for a year and a half I would not purchase or recommend this item again. Cleaning is very taxing although I made sure to clean frequently. I stopped using for one year (after craving a dwindled post iron infusions) and tried to clean and operate machine today. Machine will NOT enter a successful cleaning cycle. The building in the water line tubes is disgusting and even regular cleaning will leave buildup and there’s no way to fully remove tube to clean sufficiently. I strongly suggest looking for a simpler nugget ice make that allows for easy cleaning. While it worked, it was a nice machine for the most part. Even with regular cleaning the buildup is insane. Pictures included.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings – Oh my! We’re so sorry to learn that this has been your experience with this great ice maker. This is certainly not what we want for you, and we understand your concerns. We do encourage you to reach out to Opal through their support line at 1-866-907-6718. They will best be able to assist you in getting a resolution for this matter. You can always come to us on social media with additional questions or concerns. -Kacie@GEA
Great product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! My husband said it’s the best purchase we have ever made!
I would recommend this to a friendMust Have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best ice maker EVER! Highly recommend this ice machine.
I would recommend this to a friendHealth hazard waiting to happen
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker was great for the first year. Then it started making a terrible screeching sound and leaking water. We opened it up to clean it and it is covered in rust, corrosion and some sort of gray powdery substance in the white reservoir that feeds into the auger. This is a terrible design and we are sick to think the quality of ice our family has been exposed to. It is a miracle this didn’t catch on fire.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you had this experience and apologize for your inconvenience. When you have a moment, please reach out to us via a private message on GE Appliances social media, like Facebook or X and include a copy of this review, along with your name and email address.
Best Ice Ever!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT Ice Maker!!!!! I would give it 6 stars if I could……
I would recommend this to a friend