Customer Ratings & Reviews
- Model:
- RV2001WD
- |
- SKU:
- 6421826
Customer reviews
Rating 3.6 out of 5 stars with 417 reviews
(417 customer reviews)Rating by feature
- Value3.5
Rating 3.5 out of 5 stars
- Quality3.7
Rating 3.7 out of 5 stars
- Ease of Use3.7
Rating 3.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the AI Robot Vacuum & Mop's mopping and vacuuming capabilities, with many praising its cleaning performance. However, the mapping function and loudness of the vacuum are common complaints. Some users also expressed concerns about the battery life, water reservoir capacity, and connectivity issues.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Ehhh - received defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got one that was defective. It worked kinda good, but there is a 4 stage process on the app and it kept restarting the process so I couldn't even use the mop feature because it never finished the process. Everytime it vacuumed it was say error and it was just really annoying. I returned it and bought a roomba i3 and a braava jet and it was way better sooo much easier and it does the job.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for providing your review on the Shark AI Robot VACMOP. We are sorry to learn of the issues with the app and robot you experienced, and that we were not able to assist you in resolving the issue before returning the Robot. We would like to hear more of your experience to be able to assist you with the issues you have encountered. We would like to invite you to send us your contact information and a brief description of the issue via email at [email protected] so we can reach out to you directly, or if you prefer you can reach out to our AI Robot Specialists at 1-855-460-5425 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
- Cons mentioned:Loud
Rated 5 out of 5 stars
Vacmop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that it saves me so much time. Hate that it’s too loud.
I would recommend this to a friend Rated 3 out of 5 stars
Does a good job just won’t connect to the App
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works when you do a manual run but we can’t get it to connect to the app to work.
I would recommend this to a friend- Pros mentioned:Easy to use
Rated 5 out of 5 stars
Shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, easy to use, easy to set up, easy to love it.
I would recommend this to a friend Rated 4 out of 5 stars
Not bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good product overall. Only issue I have is that the vacuum gets filled easily.
I would recommend this to a friendRated 4 out of 5 stars
Shark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty easy to set up and does a good job. Saves me a lot of time cleaning my floors.
I would recommend this to a friendRated 4 out of 5 stars
bot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.keep filling up with water .................................
I would recommend this to a friend- Pros mentioned:Easy to use
Rated 5 out of 5 stars
Shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome cleans wonderful easy to use and to setup!
I would recommend this to a friend Rated 4 out of 5 stars
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well gets stuck on easy things sometimes. Decent for the money
I would recommend this to a friendRated 4 out of 5 stars
Robot vac
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that this auto vacuum does not get hair trapped in it. Set it and forget it.
I would recommend this to a friendRated 3 out of 5 stars
Tile
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sharkmop does not do well with tile it slips all the time
No, I would not recommend this to a friendRated 3 out of 5 stars
No working good with the application
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Apps is no working good In Iphone and Android I tried many times to fix the problem and no working.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .We would like to thank you for providing your review on the Shark AI Robot VACMOP. We are sorry to hear you are experiencing an issue with the SharkClean app, please ensure you are using the latest version available through your devices app store. Our AI Robot Specialists would be happy to assist you with this. We are available at 1-855-460-5425 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
Rated 4 out of 5 stars
Vac mop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good machine. Compares well to the roomba. Bought mainly for mopping feature.
I would recommend this to a friendRated 5 out of 5 stars
"Chomp" is settling in.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our Shark which we named "Chomp" is settling in well. He had to spend a few times mapping the house. After that, he spent another run looking for carpet. By hat time he had to be emptied because he had found a lot that we have missed. Bottom line, I'm glad he's here. Well worth the money. My wife thinks so too.
I would recommend this to a friendRated 1 out of 5 stars
Works some of the time…
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had multiple shark robot vacuums and they all worked great. These mops, not so much. I bought this one and it worked ok for the first couple weeks then it started “getting stuck” on nothing. It will go and just lose its place in the map and stop. Error messages states if it keeps happening to call customer service. Well, after 5 calls and video chats they finally decided to say my unit was defective and sent me a replacement. Unfortunately, a week in, the replacement is doing the same thing. It happens when the mop attachment is on. If it’s in just vacuum mode it does fine. Great when they work, but a pain when they decide to not work. If you’re looking for a robot mop, I recommend trying another brand… if your looking for a self empty plain ole vacuum, there’s work great.
No, I would not recommend this to a friendRated 1 out of 5 stars
Shark AI Robot Vacuum
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted about 6 months, not worth it. I even called the help desk and got a new receiving tower that didn't help. This is definitely not for everyday use, just a waste.
No, I would not recommend this to a friendRated 2 out of 5 stars
Ours was defective, but exchanged for a unit that
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box purchase. The vacuum was amazing as well as the zoning, and mapping system. Once we attached the mop feature the system seem to lose his mind and was useless. After we exchanged it for a new unit it has performed amazing and will not trade it for the world!
I would recommend this to a friendRated 4 out of 5 stars
VACCUM+MOPPING
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, the product is good and useful but cannot store Different Floor Maps.
I would recommend this to a friendRated 4 out of 5 stars
so far so good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good...we have used this vac/mop a few times and no issues so far
I would recommend this to a friend- Cons mentioned:Mapping
Rated 2 out of 5 stars
Shark rob vacmop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mop and vacuum is okay. But it doesn’t know the map.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .We would like to thank you for providing your review on the Shark AI Robot VACMOP. We are sorry to hear of the issues you have experienced with mapping and navigation. We suggest ensuring you are using the latest version of the app available through your device the robot is connected to. If you have continued to experience the issue please reach out to our AI Robot Specialists at 1-855-460-5425 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.