Customer Ratings & Reviews

Vacuums well. Not so much the mopping function. Overall, satisfied with the unit.

Good mapping and vacuuming. The auto disposal sometimes doesn't suck out everything from the robot.

Here are my initial thoughts after having this unit for 24h. This is my 4th robot vacuum. Overall the vacuum is decent, and the mopping a joke. The software sucks. Have had mixed results with auto empty as vacuum sometimes recognizes it just as a regular dock (I don’t have any docks anywhere). Seems to have issues finding the dock. The auto empty was my main reason for upgrading from a Roomba 980. Here are some detailed points: Cleaning - Vacuuming on carpet is better than roborocks but not as good as Roomba 980 - Mopping is a joke. I’ve set to highest wet setting AND prewet the pad, but floor barely even wet. Misting may be a better description. - Seems to get lost- if I choose a specific area to clean, cleans outside that area and looks lost before it remembers what it’s supposed to do - 3D tangled my charging cable attached to wall on first use. Not better than Roomba - Seems to be too careful about approaching furniture/corners. - Does not go over my thick bath mat (Roomba did) - Not as efficient with routes as roborocks. Same fumbling as Roomba. - Routing is crazy especially when returning to dock or if you sent it to a custom area. - Reported cleaning done and returned to dock after only mopping area A. Forgot to do area B (kitchen). Area C was carpet only. Was set on auto. Dock/Auto Empty - Incorrectly identified the auto emptying bin as a regular charger and prompts me to remove charger. Sometimes does not empty on charger. - Did not dock twice (my dock is on a carpet, one of those times it had the mop attached). What’s the use of a vacuum if it prompts you to return it to the base! - The vacuum bags are stupidly expensive Software: - SW does not identify areas correctly. Has cut a room of mine diagonally! I’ve reset map several times. - SW does not allow editing of rooms. This means you can’t edit cleaning preferences and room cleaning order (so goes into my bedroom twice) and can’t select living room only as it part of the living room is part of my room. Roborox does a much better job with this. - Routing is not very efficient. Same level as Roomba. Roborox is much better. - SW does not differentiate between what to do when mopping (say 2 passes) vs vacuuming - Scheduling does not allow you to schedule a mop vs vacuum, and so doesn’t remind you to refill and put on the pad - Have heard that the SW “forgets” the mapping often - Reports on app that charging but it’s not on charger. - Battery shows battery and not percentage on app - Do not like that I have to open up my firewall to china. Their privacy statement scares me. Why do they need to share my data with anyone? I may return unless a lot of these issues are fixed.

So far so good. Had to do the floor mapping a couple times initially but seems to clean well. Overall happy with it

The set up directions are bit confusing but the app itself is amazing!

I’ve had this for about a month and it’s a decent robot vac. Set up wasn’t as easy as it should be. Had a little issue using the app to set it up but was eventually able to get the bot vac added into the app. Physical placement and set up was easy vs the app. The app is usable for me and not confusing for the basic options. It vacuums pretty good and doesn’t run into objects as much and often as my prior robot vac (which also was by (ecovac). The auto empty bin is a great feature. I don’t have to worry about emptying the bin. This vac helps me maintain my house clean. The mop feature is rather useless. First, you can only use water...no cleaning solution. Second, the pad doesn’t put even pressure into the floor leaving what appears to be streaks. Third, I have to set mine on the max water dispense level to get any good water amount on my hardwood floors. All of this combines to make the mopping feature rather useless. This has a multi floor map feature. I’ve tried it twice following the directions on the map with no success. I’ve been able to save my main floor. But can’t save the map to my upstairs. The reason being the robot for some reason can’t find the dock after vacuuming. The robot needs to find the dock itself in order to save the map after it has finished vacuuming. In the end, if I had to do it again, I’d go for another brand name for the same price.

This is not my first robot but definitely my first ECOVACS. I wanted to get another one for my downstairs to compliment my older well functioning NEATO XV-21 and this did not disappoint. It cleans very well, it connects to the base, it never gets lost, it cleans in a neat lines and the app functions well. I have had a couple instances where it lost my map but I was able to restore it via the app within minutes. I like having the dust collector attached which is a first for me, it makes cleaning it a lot easier than manually dumping he bin. My only complaint is, dog hair. While it picks up nearly everything, sometimes If I do not empty the robot half way through cleaning the downstairs, when it goes to suck out the debris on it's own, It doesn't clean it out complete. My house is about 2800 sq feet, so it's not massive but not too small.

We got this because or IRobot S9 died after just 1 year. It is very good at avoiding objects and in the couple of months we have had it only 1 time did it not complete the cycle. My only complaint is it does not do well with pet hair. The bin need to be manually emptied because the auto empty does not seem to pull the hair from the vacuum. The vacuum suction is not as good as the IRobot was and sometimes it does leave stuff on the floor.

Cleans great, mopping is also great but as long it is not stuck things on floor

Excellent at vacuuming. Obstacle avoidance & navigation are the best of any robot vacuum. Giving only 4-stars for 2 reasons: - It's great on wood floors and low-mid pile carpet, but it can not make it over our high pile rugs. - the app can sometimes do odd things with the map or "forget" the map alltogether.

It does a decent job vacuuming but as always its the negetives that stick out when you pay premium price. Positives: - Very quiet - does a decent job vacuuming carket and hardwood floor. - The app is friendly but frankly all robot apps are average in general. Negetives: - it takes too much babysitting. Every other day its stuck on a toy or wire or something. It really doesnt live up to its object avoidance promise. - the bags. 3 for $20. Seriously?

Everything from setup to use on a regular basis is flawless. It does a far better job of vacuuming far better than a regular upright. The auto emptying is the frosting on the cake. The only other work is to clean the filters after every 10 or so uses.

This thing is amazing, I have a husky we have a schedule that cleans area by area daily and have no more dog hair. By doing the house in areas the dog hair does not get to heavy in the bin and get stuck. I purchased the mop pro accessory and have it mop once a week

Does a great job. Very smart vacuum that doesn’t require a ton of maintenance. The mop part works as expected. It does an okay job, good enough for us to run it during the week and sweep+mop ourselves on the weekend.

great vacuum that picks up stuff without any issues. very precise and gets every bit of surface. comes with the disposable garbage bin, last a few hours which is plenty enough to clean around the place.

This vacuum is absolutely wonderful. I love the fact that it vacuums in straight lines for the most part, and it detects objects in its path and goes around them. I haven't tried out the mopping feature yet. I loved this vacuum so much, I went back 2 days later and purchased a second one for upstairs.

Works great and does what it should. It doesn’t always completely empty out into the dustbin like it should, so it has to be cleaned out some times. But, this is better than the last shark we had. We actually have one upstairs and one downstairs because of how good it is.

It's only been a week but i am loving it so far as a golden retriever mom. It definitely keeps it hair and dust free if I use it daily. The mopping is not as if it was mopping myself but I am okay to go over it once or twice a week softly. Overall if I had a chance I would give 9 points..

Perhaps I should have gotten the Rumba based on reviews. This robot works pretty well. The directions with the unit are not clear. Adding another user to the application caused me to have to reprogram the unit from the start. It does not vacuum all of the rooms without help yet. It does NOT work with a 5GHz connection.

This is a great unit, the N8 + pro with the vibrating mop. Except for the software. I don’t write reviews often, only when somethings exceptionally good or exceptionally bad. In this case, software is exceptionally bad. The software is like working with a little old man with severe Alzheimer’s. I’ve had this thing map the house over 20 times and yet again, it forgets. You’re back to restoring it and instead it just erases it and doesn’t work. So, you have to do it again. Start all over again from the beginning. Redo each area, redo each schedule (as it doesn’t know to self empty when it’s full). Whoever is in this department should be fired and they should start over again. Look at your competitors. Somehow they get to do it right. Perhaps consider hiring one of their people, doesn’t even have to be a good programmer on their side to beat this junk.