Customer Ratings & Reviews
- Model:
- 368960-01
- SKU:
- 6451340
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Purifier Hot+Cool's heating capabilities, praising its ability to quickly warm up rooms. They also appreciate its quiet operation, remote control convenience, and stylish design. The fan is effective in cooling, and the app is handy for controlling the device. However, some customers find the price to be a drawback, and a few mention that it can be noisy at higher fan speeds.
This summary was generated by AI based on customer reviews.
Didn't received item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got my Dyson Purifier. I submit a claim and bestbuy said it was delivered. Who leave such an expensive item in front of door with no signature required. I still had to pay for it in my credit card. -.-
I would recommend this to a friendDyson air wonder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.piece of mind, less allergy attacks, the temperature settings help keep the TV room very comfortable.
I would recommend this to a friend- Cons mentioned:Price
Overall
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's too pricey not impressed over all if you want to waste your money don't know where you have to spend buy it
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Purifier Hot + Cool HP07. We would value the opportunity to ensure that your purifier fan is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Doesn’t heat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t heat my room, blows cold air, called Dyson & the gentleman told me to return it after trying to trouble shooting for an hour.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Cindy, this is Kelly with Dyson. We're sorry to hear that your HP07 does not appear to be blowing any hot air. I'm also sorry to hear the lack of service you received while reaching out to us for assistance. While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
DISAPPOINTMENT
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it thinking that the air was hot, it is a normal fan the air napase so hot it comes out warm, the air flow is not strong neither the cold nor the hot, super expensive for nothing… I have a regular from Dayson of cold air and it's much better than the one I bought because I had a good experience but this is pure marketing and nothing useful
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've found the HP07 Pure Hot + Cool to be disappointing, in terms of heating and cooling. HP07 allows you to select an airflow speed between 1-10 levels, and in heat mode, select a target temperature of up to 99 degrees Fahrenheit. If you're noticing a loss of heat function or airflow, feel free to get in touch with us, and we'll be happy to help troubleshoot. You can reach us directly at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
Love this thing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amaxing stuff, you sleep super good. Definitely recommend getting this
I would recommend this to a friendErrors after one month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for a month and it started to show errors. Worked with customer service and they had us ship it back for repair. Will update if we ever get it back.
No, I would not recommend this to a friendFan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson has very nice products but this one is over rated. My is oscillation fan preformed better than this thing did.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear that you were disappointed with the Purifier Hot + Cool HP07. Your purifier, heater + fan features four sensors that interact with a unique algorithm, for precise air quality monitoring in your home. It diagnoses your air at a molecular level, automatically reacting to purify, and display live information on the LCD display. Your machine works to capture and destroy - the fully sealed HEPA filtration system removes 99.95% of particles as small as 0.1 microns. We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
App won’t sync
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app doesn’t connect I need to try to get them to replace this but the only way this connects is via the remote
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you're having trouble utilizing the Dyson Link App with your Purifier Hot + Cool HP07. It's disappointing that this was not a seamless process for you. We believe the Dyson Link App will provide unique insights regarding the air quality in your living environment while allowing easy control of your Purifier Hot + Cool from anywhere. In light of this we are keen that all owners are able to fully utilize the app. To support this effort, we have put dedicated resources in place that will connect customers to our connected experts in a matter of moments.
I understand this does not reflect your experience, and we would be grateful for the opportunity to learn more about the steps you took to get in touch as well as get connected to the App. Please consider emailing askdysonUS@dyson.com, or call 1-866-314-8924 to reach our review care team, and we will be in touch as quickly as possible. Thank you for taking time to provide your feedback. Insights such as yours are helpful to our engineering and development team. We look forward to speaking with you.
Best wishes,
Kelly
Dyson Customer Support
Attractive but useless air purifier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Attractive looking/poorly designed purifier. Consumer Reports rated it among the worst purifiers.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email us at askdysonUS@dyson.com as we are happy to provide you with support.
Best wishes,
Jenifer
Voice of the Customer
refurbished and not working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit i received had a ! Triangle whci his motherboard issues. Value is good, but ordered one and need to exchange it now..
I would recommend this to a friendDyson air
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t what I expected , you pay alot for what you really getting only good thing is it cleans your air but the rest is not the best .
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Summer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP07 smart purifier. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have. Please feel free to email askdysonus@dyson.com and we are happy to provide you with support.
Best wishes,
Summer
Dyson Customer Support
Don’t do it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent. Not the best product for heating or purifying.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. Our Purifier Hot+Cool - HP07 has been re-engineered to delivery 50% cleaner air. Your unit automatically senses, captures and traps pollutants. The fully sealed HEPA filter ensures that whatever goes in the filter stays there. We're sorry that we seem to be missing the mark with regard to heating or purifying. Dyson takes feedback from our owners seriously, as we understand that the comments we receive from our customers help us continue to move forward and create technology that makes sense. When designing technology, we are conscious to make sure that our products interact most efficiently for and with our customers.
We'd value the opportunity to learn more about your experience and answer any other questions or concerns you have on your Dyson. Please feel free to email us directly at askdysonUS@dyson.com. We will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Great Product - Small Display
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this unit but ONE thing that makes it a 1 star is the fact that I spent $800 and the LED screen shows the temperature in the smallest font ever! My old one from 5 years ago displayed the temperature perfectly! What happened Dyson?
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Ronnie, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP07 purifier. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
- Pros mentioned:Air quality, Heating, Noise level
Qiet, efficient and easy to use with the app!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The set up was easy and quick, the hard part was choosing a location that would provide best coverage without looking out of place. Once that was settled, and the filters installed (5 minutes or so) we had it up and running. The app is handy to check on status and turn it on or off if you are out of the house or room. The air quality information on the display is great as well - it even tracks filter condition. The heating and cold air selection was very fast and simple and the heater kicks in right away and there is only a short delay after shutting the heat off before you can resume cool air use. As far as how it works, it is quiet and really takes cooking and household cleaner odors out of the air fast. The main floor used to smell like a restaurant for an hour or more after we finished making dinner (even with a different air filtration system running) now it is back to normal in no time with the Dyson. It looks sort of 'modern' for our house, but we literally didn't notice it after the first day - it was just there.
I would recommend this to a friend Not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item hoping cooling is better than traditional fan ! Very disappointed my room is 100sq foot doesn’t even make that cool let alone the 800sqf it claims it goes . Not worth it in my opinion for almost $900 . Will be returning it
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there DjSam, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super loud, doea nti warm up the room. Not worth it.
No, I would not recommend this to a friendLooks are deceiving
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although this Dyson product has a distinctive look, it failed to heat a cold room in our house.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson Purifier Hot+Cool HP07 machine.
The machine can be set to a target heat temperature when in manual mode. The time it takes to heat the space to the target temperature depends on variable ambient factors such as current temperature, ventilation, and more.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
HOT AIR DONST WORK
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tough this is going to work for my house but, hot air not work and also it shut down my electricity twice after a couple minutes ON. Not worth it
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Alexus, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
- Pros mentioned:Air quality, Noise level
Excellent smart fan and air purifier
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Dyson Purifier Hot+Cool is not only a smart fan with a heat feature but also an excellent air purifier. The medium sized unit was packaged well with simple instructions for assembly. Basically I just had to remove the filter covers on the front and back, insert the HEPA filters that were included and then snap the covers back on. The only issue I had was learning how to snap the covers on until they click. There is an included remote control that controls all features and there is an app that can be used on your phone or tablet to control all features except heat. The app is great since you don't have to keep up with the physical remote and the air purifier feature shows the air quality, temperature and humidity inside and outside of your home. There is also some info included in the app to help you understand the type air particles that are removed. The cool part of the fan is really "cool" because there are no blades and the air flow is really good for the low noise level. You can also reverse the air flow to come out of the front or the back of the fan just by selecting on the app or remote. The heat feature works well with an automatic selection that allows the heat to be turned on and off based on a preset temperature. The fan also has a night mode so the air flow is even quieter to use while sleeping. I loved that the air purifier shows numbers as well as a graph on the app of how the air quality was being improved as it worked. This is also shown on small display on the fan itself. We had just finished cooking in the kitchen and the air purifier in the living room showed severe air quality on the app. The air purifier went to work and within a few minutes, the air quality had gone down to the good range with the smaller and larger particles being removed from the air. The cooking/grease smell was improved as well. The air purifier, fan and heated fan seem to change the air in the room more quickly than you would expect without much noise. Overall this is an extremely useful machine that has already improved our lives. It really is true that you get what you pay for.
I would recommend this to a friend