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Customer reviews

Rating 4.7 out of 5 stars with 7074 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are enthusiastic about the G502 HERO SE Wired Optical Gaming Mouse's adjustable weight, ease of use, and extensive customization options, frequently praising its comfortable feel and responsive performance. Many appreciate the RGB lighting and the abundance of programmable buttons. The only significant drawback mentioned was the lack of a wireless option.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 7,074 reviews
  • Pros mentioned:
    Buttons, Weight

    Rated 5 out of 5 stars

    Favorite Mouse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used the razer deathadder and razer naga and In my opinion they don’t even compare to the g502 hero. I’ve had the g502 for about 2 days and collectively used the mouse for 8 hours of gaming and 10+ hours of productivity and I am very satisfied with this mouse. I have pretty small hands and this mouse still very comfortable in the hand. I really cant think of anything that would make someone not want to purchase this mouse besides the fact that the scroll wheel down button is pretty resistant so if someone likes the use the middle mouse button then it might be a problem. However, there are 10 other programable buttons so for the majority I think this shouldn’t be a problem. The middle mouse button is also cold to the touch most of the time which isn’t bothering but it might annoy some people. I realized that the left wheel tilt button is easier the press than the right wheel tilt button (not by much). The hyperscroll is fun to fidget with. When I was working it was helpful but not that accurate. The left and right mouse buttons are really easy to press. For me it took a few hours to get used to because the mouse I was using right before (razer naga) had more resistant clicks. With the g502 I definitely feel faster in my movements in game and at work. The side buttons are really nice the click and easy to locate even in the dark. It did take an hour or 2 to get used to the positioning for me but it was very comfortable once I got it right. The rgb isn’t great but I personally like the subtleness or if (unlike the massive lit razer logo). The mouse itself is just as/a little less heavy than the razer naga but it’s good weight for me. The extra weights included feel premium but make the mouse a little too heavy (I do know some people that have up to all the weights in their mouse. It’s all up to personal preference). The grips on the sides and the glides on the button of the mouse are very nice and I have no problem moving or lifting the mouse. The glides are very smooth. I use my mouse on a steelseries mouse pad and it’s great. My palm wrests very nicely on the mouse and the texture is very comfortable. The software isn’t too great but gets the job done. I was definitely lost for a good 10 minutes until I figured out how to program the buttons. The on board memory is great because I can save my presets and never have touch ghub again. My favorite part of the mouse has to be the sensor. It just feels so much more accurate. I play rainbow six seige mostly and after getting the mouse I averaged 4-12 kills per game which was a huge step up because before with my naga, that has an atrocious sensor, my aim was very inconsistent and made playing not fun. Overall the mouse is amazing and personally I have no complaints.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Lamafu,
      Thank you for your five-star review! It is greatly appreciated. Continue to enjoy your device. If you ever need assistance, please contact Logitech Support on the website.
      LaShonda from Logitech

  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    BEST MOUSE ON THE MARKET

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you choose any other mouse besides this one you’re doing it wrong. Logitech knows exactly what’s up when it comes to gaming and they have proof with this mouse right here. It has 5 programable buttons that you can set to whatever you want. Also has a dpi button that changes your mouse’s sensitivity and a mouse scroll wheel lock that can make your middle mouse button scroll freely or normally. Fits my hand perfectly and everyone that I have recommended this mouse to have loved it and I hope you do too! Not to mention it does light up, in case you like that. And it comes with weights that you can add to the bottom of the mouse in case it is too light

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi JoanSP1013,
      Thank you for your five-star review! It is greatly appreciated. Continue to enjoy your device. If you ever need assistance, please contact Logitech Support on the website.
      LaShonda from Logitech

  • Pros mentioned:
    Buttons

    Rated 5 out of 5 stars

    I like this mouse, so I bought another!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a huge fan of the G502 Hero. I don’t care for the weights you can add, but I know that’s not the case for everyone. Very solid functionality. Hand grips feel great. Fits in my hand really well. Love the side mouse buttons that aren’t in the way of my thumb. Stores many profiles to hold different DPI’s which is good if you got a few folks using the mouse. Great customization of the colors the mouse emits. I don’t use it, but the aim slow down button is pretty interesting to have!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled to hear that you're a big fan of the Logitech G502 HERO mouse and have even purchased a second one! Its customizable features, comfortable design, and reliable performance make it a great choice for a variety of users. Thank you for your continued loyalty.

  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Best mouse I have ever used!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to PC gaming a little over a year ago and had a set of crappy Red Dragon peripherals (mouse and keyboard) and ive been using them loyally since I built the rig. I honestly thought pricey mice and keyboards were entirely scams. Like why is this plastic double the price of this plastic? They look the same, have RGB, side buttons, etc. But the real kicker with this mouse is the software. The RGB and DPI is fully customizable and every button on the mouse, including left and right click, can be keymapped to do anything you want and even has suggestions. My current 3 are DPI Up, DPI down, and a button to mute my mic on discord so I dont have to multitask in a firefight. 100% recommend this on sale.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled to hear that you're loving the G502 HERO Wired Optical Gaming Mouse! It's fantastic to hear that you're experiencing the difference in quality and performance compared to your previous peripherals. We're glad you're finding the Logitech G HUB software useful for customizing your gaming experience. Logitech

  • Pros mentioned:
    Buttons, Rgb lighting, Weight

    Rated 5 out of 5 stars

    This thing is the bomb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What happens when you have a heavy little mouse and you are running around shooting at people in game? Bam! Killed by a 12 year old and yes - that little brat is dancing over your corpse. I ordered the Logitech G502 Hero gaming mouse from the Best Buy website. I blinked twice and it was on my doorstep faster than Chinese fried rice delivery. Super light weight, precision laser, clicky buttons, and it looks fly too. Best part about this mouse: Get back in the game and I see that little punk jumping around in the distance so I pull out the sniper rifle. Guess what? This mouse has a freaking sniper button. I hit that joint and the cursor slows for precise accuracy. I peg that crumb snatcher right in the skull. Could I do that with my old mouse? Heck no. Now who is dancing over who’s body? That’s right. Me. The new owner of one of the best mice in pc gaming. Rgb rainbow disco candy lights? Yep it’s got em. Weight you can add to make it as heavy as a dump truck? Yep it’s got them too. If you want to step up to the next level then get this mouse and slay nabs!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Damdnmaster,
      Thank you for your five-star review! It is greatly appreciated. Continue to enjoy your device. If you ever need assistance, please contact Logitech Support on the website.
      LaShonda from Logitech

  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Logitech G502 HERO Wired Gaming Mouse Review: Prec

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech G502 HERO is a high-performance wired gaming mouse known for its precision and customization options. Equipped with the HERO sensor, it offers up to 16,000 DPI, delivering ultra-accurate tracking for competitive gameplay. The mouse is designed for comfort, featuring an ergonomic shape and customizable weights for a personalized feel. Its RGB lighting adds a touch of style, and with 11 programmable buttons, it’s highly versatile for various gaming setups. Overall, the G502 HERO combines precision, comfort, and customizability, making it a great choice for serious gamers.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We appreciate your detailed review of the G502 HERO Wired Optical Gaming Mouse. We're glad to hear that you're impressed with its precision, comfort, and customization options. Thank you for choosing Logitech G!

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Wired gaming mouse by Logitech

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my grandson. He absolutely loves it. It is a gaming mouse and has A LOT of incredible features. It has adjustable weights, 11 programmable buttons, on-board memory, PC / Mac, LED lights and the scroll wheel can change from clicking to a smooth roll transition all with a side touch of your finger on the mouse wheel. It is very lightweight and fits wonderfully in the palm of your hand. For the price too, you cant go wrong. Best purchase EVER!!!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're glad to hear your grandson is enjoying the G502 HERO! Its customizable features and ergonomic design are meant to enhance the gaming experience. Thank you for sharing your positive feedback with us. We appreciate you choosing Logitech! Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    G502 Hero to replace G400

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dang you, Best Buy. I write a review and you got me again witht the "get one more entry when you add a photo," the site goes poopy, and i lose my full entry... c'mon guys and gals... oy. Long and short of it was/is, i bought this to replace a decade-old G400 and it cheked all my boxes. Similar size, similar weight, far more DPI (overkill for what I need, but certainly nice to have), but havent had a chance to rwally dive in yet and fully customize. For $40 +/- and for what types of games i play, I really like it!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Honest review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this make model for about four years and I personally dont like giving reviews so soon after purchasing.This is my honest review and feelings about this mouse. This mouse is honestly great. Its a great option compared to mouse that have 2 buttons and that are very small to grip for my hands or someone’s. The durability on the mouse is very good; it can handle drops from at-least 40inches high. Still dont drop it. This mouse can last you for years if you do light gaming and just everyday use such as school and work. When I used to play video-games heavy , the mouse lasted me 2 years especially after the abuse it got when i would get mad/frustrated .People complain that the mouse being heavy, but honestly to me it feels very light to me when I removed all the weights. If you care so much about a mouse being heavy; it may not be the mouse its just you aim. The maintenance on the mouse aka cleaning it is not my personal favorite of the mouse. When it gets grimy it make the mouse dull with all the fingerprints. I usually use a tooth pick and some q-tip to remove the gunk of the mouse. Other than that mouse is very affordable and reliable. Which I think logitech was going for this mouse. Im thinking later I would get the wireless version of this because I love this one so much. I’m going to show the gunk that may occur on the mouse.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your detailed and honest review. We appreciate your insights on the mouse's durability, performance, and cleaning. Your feedback is valuable to us. Logitech

  • Pros mentioned:
    Price, Rgb lighting, Weight

    Rated 5 out of 5 stars

    MVP for gaming

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the greatest mice around for an excellent price, the mouse has weights so you can make it lighter or heavier, I like to use them all so it's heavy but still very manageable, the RGB can be synced with other Logitech devices using the G hub software having everything synced looks cool. I got it on sale for less than $30 so I got the best deal around, the programmable buttons are easy to configure and a must on every gaming mouse now a days.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Rgb lighting

    Rated 4 out of 5 stars

    Unbelievable value; Great mouse with few drawbacks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fan favorite mouse has been around quite a while now, with the price near the lowest it has ever been. For me this mouse met a lot of the criteria I wanted at the price I wanted. Negatives: Logitech's G Hub software leaves a lot to be desired. Some of the buttons don't feel all that great in quality (particularly the G5 button has a weird rattle on mine). I wish it were slightly larger for my XL sized hands (I find myself sliding my hand down the mouse to get my thumb lined up correctly on the buttons, which makes it rather uncomfortable after long sessions). It's pretty easy to accidentally hit the G7 and G8 buttons. Wired. Pros: The braided cable is 7-feet long and very flexible. The unlockable scroll wheel feels great. There are tuning weights included (admittedly I do not use them). The bottom slides really smoothly across the surface. There are many buttons that can be programmed how you like. Aesthetically it looks terrific. Has RGB that can be customized in the G Hub software. Price is a very compelling offer. Wired.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Cool Gaming Mouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a mouse that was compatible (drivers) with MacOS, and had more buttons. Every button on the mouse can be customized using the G Hub software. It has on-the-fly dpi toggle so you can adjust how precise you need the cursor to be. I play games and work in photoshop so this is super helpful to move in and out of those modes. Ergonomically the mouse isn't large, I have large hands and it fits my palm nicely. Nice RGB lighting in the logo and infinity scroll (you can toggle this on-off) feature. It came with these fancy weights which I haven't tested yet, the stock weight of the mouse seems fine to me.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Replacing the problem with a solution!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous gaming mouse gave out so I was looking for a needed upgrade. This mouse was particularly what I was looking!! The RGB on there is a nice touch, it feels great for my hand which leads to a good grip in the ergonomic sense, and the functional has served me no issues whatsoever! And the response time for whenever I play my games (which is a big variety of them) has been excellent, so no issues there. Highly recommend this mouse 10/10!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi! That's fantastic to hear! We're glad the Logitech G502 HERO lived up to your expectations and addressed the issues you were having with your previous gaming mouse. It's great to know you find the RGB lighting, ergonomic design, functionality, and response time to be excellent.

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Buy this one

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The G502 is a great mouse that has a lot of functionality without being overwhelming. You can adjust your dpi on the fly with the side buttons, you can unlock the scroll wheel so it has no resistance and spins freely, and there are weights that you can use to adjust the weight of the mouse to your liking. I use this mouse mainly for gaming and the input delay is unnoticeable. Overall the G502 is a well rounded and reliable device.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your excellent feedback on the G502 HERO Wired Optical Gaming Mouse. We're thrilled to hear that you're enjoying the customizable features, precise tracking, and reliable performance. It's designed to provide a high-quality gaming experience, and we're glad it's meeting your expectations.

  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse. A lot of good features with a nice consistent feel. The scroll wheel is amazing and the general customization is a nice and welcome change. A total steal for its price.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Best gaming mouse I’ve used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is very lightweight, tactile, and has great customization. Paired well with my gaming logitech keyboard and the rgb is synced using the app. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Wired Mouse

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has two buttons on the side of the left-click button I've never really bothered to figure out. The two buttons on the side allow you to go back and forward in your browser, which is useful if you misclick a link. They also work as extra buttons when gaming, which I use occasionally. RGB is controlled by the button behind the scroll lock button, which is behind the scroll wheel. Scroll wheel has tilt functionality, which can be used to scroll horizontally in websites. Has its uses.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Smooth like butter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scroll wheel is a work of art. It's smooth and keeps spinning forever. It's a fidget spinner disguised as a mouse. All in all, a great mouse with multiple programmable buttons, ergonomic grip, multi dpi settings and rgb lights. But the scroll wheel exceeded my expectations!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great mouse over all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best computer accessories i have ever perchased Logitech is really atepping up their game. Only complaint i have is that the mouse speed options could use more personnal adjustment tweeks or at least more options because it goes from turtle slow to time travel fast with very little adjustment room butbother then that its a very smooth mouse that is very durable ( self tested - league player if you know what i mean). And plenty of weights to add to get the perfect weight for your play style or needs.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for the fantastic feedback on the Logitech G502 HERO Wired Optical Gaming Mouse! We're thrilled you consider it one of the best computer accessories you've ever purchased and that you recognize Logitech's efforts in improving our products. We appreciate your specific feedback about the mouse speed options and will pass that along to our development team for consideration. We're glad you find it durable, especially with your "self-testing" as a League of Legends player, and that the adjustable weights allow you to customize it to your liking. Logitech

  • Pros mentioned:
    Buttons, Weight

    Rated 5 out of 5 stars

    Awesome Wired Mouse!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised. Wired mouse works great. Clicks and clacks feel good with many buttons to map for all your gaming needs. Love the mouse wheel free wheel option and the customizable weights that are included. You can really dial in the feel that you want. Would buy again.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled to hear that you're enjoying your G502 HERO! It's designed to deliver a precise, comfortable, and customizable gaming experience.