Customer Ratings & Reviews

Hello- We are sorry to hear that your unit had caused a noise issue and you ended up returning it. We can understand your disappointment. We appreciate our customers’ feedback and suggestions and will send this to our engineers and design team to help us improve or make changes to future builds. We do hope we can earn your trust back in our products and if there is anything else we can help with in the future let us know. Sincerely-Dianna@GEA

Hey there,

We're so glad to hear that your husband finally got this amazing ice maker! There's no doubt that he'll be enjoying the delicious nugget ice for a long time. If you experience any problems, please let us know. Take care. Mike@GEA

Hello- We are very sorry to hear you've had this experience. We can understand how upsetting this is for you and will be certain to share this with our engineering and design teams. What is not normal is if your Opal Ice Maker is going into Defrost mode too frequently (ex. every day), or if it goes into Defrost but there are no audible sounds indicating that the auger is frozen. If this happens, it's highly likely the air vents are blocked. If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. We hope this helps! Joyce@GEAppliances

Hello there - Thank you for sharing your feedback on your ice maker. We appreciate your input and understand your desire for a constant water source connection. We'll pass this valuable suggestion along to our product development team for consideration in future enhancements to provide a more convenient ice-making experience. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you. -Kacie@GEAppliances

While we strive to meet the needs of all our consumers, we understand there's always room for improvement. We appreciate your valuable feedback, that we'll gladly share with our product design team for review. We hope you allow us to work hard to gain your trust again in the future.

We hate to hear that your first Opal Ice maker stopped functioning properly. We're glad to hear that you now have a fully functional unit. We'll be sure to forward your feedback to our design team. Thanks for being part of the GE Profile family.

Hi there - thanks for taking the time to write a review. We’re sorry to learn of the issues you experienced in your brief ownership of this product. We can certainly understand your frustration receiving a unit that doesn’t work and apologize for any inconvenience this has caused you. We hope to be able to rebuild your trust in our brand in the future and please feel free to reach out anytime if we can be of assistance. Take care. Lauren@GEA