Customer Ratings & Reviews

Originally bought another shark but didn’t have the mapping! Let me tell you this is a game changer! I have a dog and cat; this has made such a difference in cleaning!

My daughter has a Great Dane. His shedding is a ridiculous amount. The shark makes it a breeze. The floor is clean including the corners. Thank You so much for making her happy.

Was excited to try this out as I have a cat and he sheds quite a bit. Went thru the procedure of mapping my home layout and the Shark took off on its run. 90 minutes later, it re-docked and I emptied the bin which lthough it had some dust and hair, there was not as nuch as I normally got. Thought this strancge as I had not vacuumed in a couple of days. So I broke out my faithful cordless and proceeded to quickly run it around a couple of rooms. When I finished and opened the bin, I was surprised to see how much hair I had picked up. That did it for me. Returned it later that week. I loved the convenience of not having to push my cordless around the whole house, but what's the sense? I looked at other Shark models, but there are so many that it's totally confusing. If there was a way to determine suction power between models, it would be helpful, but they all just say "powerful pickup"! As I mentioned, the convenience is a plus, but I want the house CLEAN! I may try another model, but as confusing as it is to figure out which model is best, I may just get another cordless. I bought this one thinking if it was one of the more expensive models it had to be good. Nope!

I've been a user of premium (read: $900-1.4k) robot vacuums since 2016. I used the iRobot 980, the S9+, Neato's D7 and D10. They all failed, but failed for understandable reasons (except the 1.4k S9+, where the charging and auto-empty base died 2 days out of warranty, and iRobot refused to replace it, instead telling me to buy a new $300 base). So I decided to go 'midrange' with this Shark. Whoever is pricing the $600 msrp, even the $450 I got mine at, is on some strong substances. The box claims '60 days without thinking about vacuuming', yet the instructions tell you to clean/wash/dry the base filter every 30 days. Last I checked, 30 is less than 60. The box also claims that it features a no-tangled brushroll, and nothing could be further from the truth. Not only does it get hair tangled in it *constantly*, but hair can also make its way to the end of the brushroll where it then enters the small gap between the brushroll frame and the brushroll motor, where it then gets heated to a point that, when the robot is done and is sitting on the base, the hairs cool into this glue-like substance that then, in short order, jams up the motor by the new friction. It's legitimately awful. But that's not all: for the app to work (and for the bot to register itself), it connects to its online servers, which use a domain that is literally for advertising purposes, and is blocked by common ad-blocking lists. The bots battery is meh for runtime, and the thing will always wait *three hours* before resuming, even if it only needs 5 minutes of juice to finish a run. The bot picks up a laughable amount of dirt and dust, even on the max-power double-pass 'matrix' mode. It doesn't remember settings like alert volume, the map regularly deletes entire rooms and no-go spaces, the navigation is so stubborn it will fight furniture for several minutes just to entrap itself in said furniture. The initial map is all it does, so you better have your floor completely open, it will never visit an area that it doesn't see after the first go. You can't name rooms with a custom name (apparently nobody as shark has kids - it's 'master bedroom' or 'guest bedroom', nothing else). The push notifications don't work, so you'll just walk into a room to find the bot sitting on your floor, waiting for assistance. Replacement parts (filters etc) are overpriced if you get them from shark. The scheduling system only lets you do a full run, up to daily - if you want it to do just a couple rooms on the weekday, you better get used to manually telling the bot. The shark account you are required to make has a password limit of (I believe) 20 characters, but will let you register with any number of characters, locking yourself out of your new account, and you can't reset your password because you need to confirm the account, and you can't do that because you need to login, and you can't login because your password is 'incorrect' even though it's not. I've had 4 models of robotic vacuums in 7 years, which isn't great for longevity, but this one lasted 10 days. Even at $200 - run away!

Love this! With 2 dogs and 4 cats this is a life saver! I didnt gave time to vacuum my 2400 sqft home every day so I had hair everywhere! Not any more!

This vacuum works wonderful! Have a Yellow Lab that sheds constantly, to a maddening extent. The vacuum is able to pick it up and stay on top of it. As well as messy 8 year old that likes to leave crumbs everywhere. Tackles both without issue. The tower also holds a lot, but I tend to empty it about every 2 weeks just so I don't forget. The app interface is also super nice, especially when you have a spot that needs to be cleaned up. It also gives info on where it has and hasn't been. A little spendy, but worth it as an investment.

Cleans well, but has a clicking sound like something is loose inside of the robot.would be nice if the app allowed you to order the rooms to be cleaned.

This is FANTASTIC!!! We have two black dogs with hair all over the hardwood floors and this is my best purchase ever - I like the dry vacuum only and definitely suggest the home base with automatic empty option - so easy and works really well

so far this is doing a good job, disadvantage it does not show new areas on app. It will learn about new areas that are open but those will not be available on the app. i know it is cleaning them just be nice to have it on the map for pinpoint cleaning without making it learn the layout again. i do like that i can see everything it is touching and not touching which matches the layout. i have mine go off at 10pm so it is doing it when there is no traffic

Pros: You can name the robot in the app. (Ours is Karen) I have to sweep less. Scheduling with the app and Karen creating her own map of the house is nice for targeted cleaning. My wife is happy that I pick things up off the floor. Cons: I have to pick things up off the floor. Karen complains loudly when she sucks in a sock. Sometimes you have to rescue Karen when it closes herself in a room. She can be a bit loud. Cancel the schedule or close the door if you want to sleep in on her cleaning day.

Works very well! Dont soley depend on it to keep your floors clean everyday but its good to help maintain floors.

Awesome product. Mapped out my floor plan almost perfectly. Empties into the base, saving me lots of time. iOS app is decent

Very easy to use and helps out a lot for a single busy mom trying to save on simple tasks !

I’m love with my robot. Easy to set up and does a great job cleaning

WORKS VERY WELL LOVE IT DOES EVERY THING I NEED TO AND MORE.

We have named her spot. She has become my best buddy. I can't believe all the dog hair that she collects and she does a great job.

Works great. I was impressed that it was surprisingly quiet compared to a regular vacuum. The only downside is it can only map one floor.

amazing vacuum. I use it every day. It’s amazing how strong suction it has

The Shark AI Ultra Robot Vacuum does a good job of cleaning wood and carpet. When the robot empties the contents of its storage, it smells very dusty.

Bought this to replace my roomba. Best decision I’ve ever made. The shark is so much less of a headache and does a way better job in every aspect.