Customer Ratings & Reviews
- Model:
- RV2502AE
- |
- SKU:
- 6471082
Customer reviews
Rating 4.4 out of 5 stars with 1069 reviews
(1,069 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the AI Ultra Robot Vacuum's pet hair cleaning capabilities, self-emptying feature, easy setup, and mapping technology. They appreciate how well it picks up pet hair, the convenience of the self-emptying base, the simple setup process, and the accuracy of the mapping feature. While some customers have concerns about the app's functionality, Wi-Fi connectivity, battery life, navigation, and suction power, the overall positive feedback highlights the product's effectiveness and user-friendly design.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
DON'T BUY UNLESS YOU LIVE IN A CAVE.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited about getting this robot. I have another one upstairs that uses the auto emptying system but not this particular one. Everything started well. It's very loud but could have dealed with that. The 2nd day (today) I started it up and it kept stopping! I called the number and after much video conferencing discovers that my cement stained floors and the "sun" are causing it to stop. My roomba had no problems with the fact they are very shiny and the sun coming in on a DREARY day affects this Shark. So I closed all the blinds, the curtains, etc. Nope! Still did it. Not sure how much you all paid for it but I paid $500 plus delivery fees. I am returning this sucker TODAY. I'm glad most of you aren't having an issue with this but for me I can't deal with an expensive robot stopping every 5 minutes because my floor is shiny or the sun is "beaming" in. SMH
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .We appreciate your feedback on the Shark AI Robot Vacuum. We regret to hear that the robot did not meet your expectations and want to clarify that the sun does not affect the robots navigation. We regret that we were not able to resolve for you prior to the return of the robot and we hope you will try Shark again in the future. If you require further assistance our Robot Specialists are available at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
- Cons mentioned:Battery life
Rated 1 out of 5 stars
Stops working after a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this almost a year ago and it hardly works anymore. It randomly stops in the middle of the floor and says error. Now it doesn’t even make it 5ft from the dock before stopping and giving a generic unhelpful error. I’ve cleaned it out, emptied it, cleaned the brushes, everything. For over $500 this should last more than a year. Total waste of money.
No, I would not recommend this to a friend Rated 3 out of 5 stars
?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not impressed, keep missing spots and over due other areas.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dirty,Nasty,Run over by a mack truck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item was an EXCELLENT open box shark ai vacuum. When it arrived it had NO filters anywhere on the machine. Someone had taken them off. It was nasty, dirty, and beaten to death!! I have had to order filters and brushes before I even could turn it on! Buyer Beware open box no matter what the description says is NOT the way to go!! Very disappointed with best buy and the quality and condition of this product!!
I would recommend this to a friendRated 2 out of 5 stars
Not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good suction but awful corner, detection, and floor object detection. It runs over anything and falls over edges.
No, I would not recommend this to a friendRated 1 out of 5 stars
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine for a month then can no longer clean the house. Moves 20 ft and then returns to the dock with no error message. Giving it away. Huge waste of money.
No, I would not recommend this to a friendRated 1 out of 5 stars
AV2510
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $750.00 for my vacuumed 2 years ago. Waste of money. This thing won’t pick up dog hair on low pile carper. Don’t buy these things! They suck
No, I would not recommend this to a friendRated 1 out of 5 stars
Filter is non changeable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.vacuum works great, BUT the filter in the vacuum cannot be removed, you have to purchase a new dust cup in order to change the filter
No, I would not recommend this to a friendRated 3 out of 5 stars
Not quite up to what is advertised.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hair seems to clog it up quite often. Also lint stops up inside the cleaning head. Also making a clicking noise after about 4 uses. Not sure of the problem.
I would recommend this to a friend