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Customer Ratings & Reviews

Your price for this item is $240.99
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The comparable value price is $599.99

Customer reviews

Rating 4.4 out of 5 stars with 1069 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers highly value the AI Ultra Robot Vacuum's pet hair cleaning capabilities, self-emptying feature, easy setup, and mapping technology. They appreciate how well it picks up pet hair, the convenience of the self-emptying base, the simple setup process, and the accuracy of the mapping feature. While some customers have concerns about the app's functionality, Wi-Fi connectivity, battery life, navigation, and suction power, the overall positive feedback highlights the product's effectiveness and user-friendly design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,069 of 1,069 reviews
  • Rated 1 out of 5 stars

    DON'T BUY UNLESS YOU LIVE IN A CAVE.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited about getting this robot. I have another one upstairs that uses the auto emptying system but not this particular one. Everything started well. It's very loud but could have dealed with that. The 2nd day (today) I started it up and it kept stopping! I called the number and after much video conferencing discovers that my cement stained floors and the "sun" are causing it to stop. My roomba had no problems with the fact they are very shiny and the sun coming in on a DREARY day affects this Shark. So I closed all the blinds, the curtains, etc. Nope! Still did it. Not sure how much you all paid for it but I paid $500 plus delivery fees. I am returning this sucker TODAY. I'm glad most of you aren't having an issue with this but for me I can't deal with an expensive robot stopping every 5 minutes because my floor is shiny or the sun is "beaming" in. SMH

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      We appreciate your feedback on the Shark AI Robot Vacuum. We regret to hear that the robot did not meet your expectations and want to clarify that the sun does not affect the robots navigation. We regret that we were not able to resolve for you prior to the return of the robot and we hope you will try Shark again in the future. If you require further assistance our Robot Specialists are available at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Stops working after a year

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this almost a year ago and it hardly works anymore. It randomly stops in the middle of the floor and says error. Now it doesn’t even make it 5ft from the dock before stopping and giving a generic unhelpful error. I’ve cleaned it out, emptied it, cleaned the brushes, everything. For over $500 this should last more than a year. Total waste of money.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not impressed, keep missing spots and over due other areas.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dirty,Nasty,Run over by a mack truck

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was an EXCELLENT open box shark ai vacuum. When it arrived it had NO filters anywhere on the machine. Someone had taken them off. It was nasty, dirty, and beaten to death!! I have had to order filters and brushes before I even could turn it on! Buyer Beware open box no matter what the description says is NOT the way to go!! Very disappointed with best buy and the quality and condition of this product!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good suction but awful corner, detection, and floor object detection. It runs over anything and falls over edges.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine for a month then can no longer clean the house. Moves 20 ft and then returns to the dock with no error message. Giving it away. Huge waste of money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AV2510

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid $750.00 for my vacuumed 2 years ago. Waste of money. This thing won’t pick up dog hair on low pile carper. Don’t buy these things! They suck

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Filter is non changeable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    vacuum works great, BUT the filter in the vacuum cannot be removed, you have to purchase a new dust cup in order to change the filter

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not quite up to what is advertised.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hair seems to clog it up quite often. Also lint stops up inside the cleaning head. Also making a clicking noise after about 4 uses. Not sure of the problem.

    I would recommend this to a friend