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Customer Ratings & Reviews

Your price for this item is $264.99
The comparable value price is $329.99

Customer reviews

Rating 4.3 out of 5 stars with 159 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.6 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are positive about the Jet 60 Pet Cordless Stick Vacuum's powerful suction, lightweight design, and ease of use, frequently praising its quiet operation and the included attachments. However, customers are negative about the vacuum's short battery life and the small, somewhat difficult-to-empty dustbin. Some users also noted challenges with hair accumulating on the brush roll. Overall, the positive aspects of cleaning performance and convenience seem to outweigh the negative feedback regarding the battery and dustbin.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-159 of 159 reviews
  • Pros mentioned:
    Ease of use, Suction power
    Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great pet stick vacuum for the price!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a few different stick vacuums and this one is top 2. The unit is very easy to put together and the hanging device is easy to mount to the wall. It comes with screws and plastic wall anchors. I mounted the one side to a wall stud and then sued the plastic anchor and it is very secure. The unit has speed settings and the suction is very good. I have both carpet and hard surfaces in our home as well as two dogs that shed. This vacuum is very easy to grab and go and do a quick clean or a deep clean depending what your home needs. I have used it on the highest setting which for us the unit lasted approximately 6 minutes with the floor head attached. I did that to see how long it would last as I wouldn't probably use that for that long typically on high. There are multiple speed settings and we have been using a middle speed which seems to do the job for us. The recharge time was a while but my other stick vacuums appear to be the same so not a huge issue. We have a larger upright vacuum so this is more used for spot cleaning and quick run over of our hard surfaces which the battery lasts for the entire time. What I like about this is I can use this for my vehicles as it is very portable. Cleaning the vacuum is very easy and what I really like about this is the accessibility of the hepa filter which I see you can wash and dry. I also like the pet attachments as this is the first time I had a pet stick vacuum so we have been using this for our pets often. I did not use it for stains or water as typically I would just use a rag. Great vacuum for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Suction power
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great vacuum. Makes vacuuming fun.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent if you have pets. Gets up soooo much, very easy to clean. You can easily take out the roller and also another roller which I need to do a lot with my dog. Cons: battery life on full power is about 5 minute. I can only do one floor of my house. Also the dustbin fills up very fast (but that means it has great suction). I stuck with this as opposed to larger model after talking to samsung customer support. I'm not sure if the larger model is as easy to clean. If it is, go with the larger model! However, this small model is very, very easy to get a fast clean done around the house. What used to take me 30 minutes with regular vacuum, I can whip out really fast. I love it enough I am considering this as a present for family members. so it's really good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ordered rose gold didn’t get it

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    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum is good Best Buy sucks they gave me the wrong color!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,


      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Cleaning performance, Weight
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Back pain savior

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very lightweight which is what I was looking for. The battery doesn’t last very long, which is why this vacuum is lighter than the other Samsung stick vacuums so I took 1 star off for that. Otherwise it’s a great vacuum. Feels like a toy and is a lot faster than sweeping and dusting! I can accomplish more in less time. This vacuum is a back pain savior and time saver! Reminds me of the Fisher Price toys I had when I was a kid. In other words, it feels like a toy vacuum but it actually cleans decently well. #1 feature is it reduces back pain. Old school vacuum hoses kill my back.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power, Weight
    Cons mentioned:
    Dust bin
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Nice Vacuum Cleaner

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Jet 60 Pet is very lightweight and agile. It comes with several attachments for various vacuuming chores (blinds, ceiling fan, floors etc.) Also because there are two speeds which are high and low, your blinds won't be sucked off the wall. I was very impressed with the suction power on either setting. I have hardwood floors with area rugs. Using the high power on the rugs I find the push pull of the vacuum to be hard to do, turning it down to low alleviated that issue. I had no problem on either setting on the hardwoods. I really like how it lays perfectly flat, giving me total access under the beds and couch. The only gripe I have could be a good or bad thing. The cup holding the waste fills up really quickly and has to be emptied often. But I guess that just means that the Jet 60 is good at what it does. Although I haven't done it yet the filter that fit over the waste cup is washable. So in the end. This is a great whole home, car, camper or boat vac, that when attached to its charger that can be mounted on the wall, takes up very little space. I don't think you could go wrong in opting for this model

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Dust bin
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great accessories, wish the battery lasted longer.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Jet 60 Pet Cordless Stick Vacuum is a good cordless option to vacuum my small house. It works best on hard floor surfaces at the default “mid” setting. This vacuum does a good job of capturing a lot of debris from my floors and furniture. This is my second Samsung cordless vacuum. My favorite accessory is the Mini Motorized Tool which I use to clean my bed and couch. OVERALL The product description and specs are pretty accurate to inform your expectations of this vacuum. A longer lasting battery would put the Samsung Jet 60 over the top and make this an excellent vacuum. Nevertheless, it’s still a good cordless vacuum. BATTERY - I got 6m 40s on a full battery in Max mode. I really wish the battery lasted longer because the filtration system works best in Max mode to capture the highest percentage of dander, pollen, and fine/micro dust. - The vacuum does clean surfaces of a lot of hair with Mid mode so that’s what I use most often, but I’d love to be able to use the filtration system to its highest potential on Max mode for longer than 6-7 minutes. - The battery can last about 25-30 minutes when using Mid mode and you can get up to 40 minutes by using or even switching between Low and Mid modes. - The battery is easy to charge and install. I think the charging stand is wonderful. The crevice and combination tools snap into place and it’s wonderfully organized. - Sometimes I only vacuum for 5 or 10 minutes at a time. I can get a few of those sessions in before needing to charge the battery. Luckily I now have two vacuum sets that are battery & accessory compatible. ACCESSORIES - The Jet Fit Brush, which is the main head used to vacuum the floors, is nice, slim and works well. It would be really helpful if this came with a cutting tool to help free the brush head of all the hair it catches. The bin does catch a lot of hair but plenty gets stuck in the brush and it’s a challenge to clean it out without some sort of cutting tool. - When built in full, this whole system fits very neatly under a lot of difficult-to-reach spaces like under the bed or under the kitchen table. The Jet Fit Brush fits perfectly between my dining chair legs. - I use the combination tool on places like my dog bed or window sills and the crevice tool for edges, corners, and places like between the wall and the fridge. DUST BIN & CLEANING - The dust bin holds a good amount of debris and cleans out easily. - The centerpiece inside the dust bin cleans easily on the outside. I have to use a spray nozzle at the right angle to clean the inside which I do about once a month or so. The rest of the time, I just dump out the contents of the plastic bin and put it right back on to keep cleaning. - One thing about the physical design I don’t like is that the dust bin is tricky to click back into place onto the vacuum. The angle has to be just right and I really have to push the bin hard into place for it to secure itself. FINAL THOUGHTS This is a fine vacuum. Couple things could be better but honestly, it does its job and if you have a spare battery, it’ll last a decent amount of time on the Mid setting.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Tech Insider Network Member

    Rated 4 out of 5 stars

    A compact cordless vac that really "sucks"!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung really knocked it out of the park with this little guy. Between my wife and I, we actually enjoy vacuuming. We've even had competitions to see who can clean the most before the battery runs down! It's substantially more than I expected for the size of the battery, you can get a few rooms lightly soiled carpeted rooms in! Not just using it at the lowest speed either! (I'm not sure where Samsung gets the "up to 40mins" number, but I think you'd have to be not using any powered attachments, and at the lowest setting to get close to that, caveat aside, it lasts enough for a quick clean on an average house floor or more!) I also was not expecting it would actually pick up much more than an older hand vacuum that happens to have a long wand/sweeper attachment. It actually functions as a "main" vacuum if you're a frequent cleaner, as it handles deeper messes in a carpet that I was not expecting it to even come close to pulling up all the way. (dog and people hair plus some tracked in dirt/sand that was stepped in, took a few passes, but still managed) It's also not excessively loud, my infant daughter is most intrigued by it and watches us intently, whereas she was frightened/we had to put some hearing protecting on her if we wanted to use our "big" corded vacuum. The ONLY downside I have to this vacuum is the charging/mounting unit, which is why I gave it 4/5 instead of 5/5. Some folks do not want to mount a vacuum and just want it hidden in a closet until use, with a battery charger in the corner maybe out of the way. (The charger mount is a neat idea IF you plan on mounting, since you can charge the battery by itself or leave it in the vacuum and charge through the vacuum without removing the battery)

    I would recommend this to a friend
  • Pros mentioned:
    Suction power, Weight
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    great suction, short battery & brush design issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mostly love this vacuum, great suction and its very light and manuverable- but the battery life is pretty short. also, for being a pet vacuum- the rotating brush design gets hair caught around it and clogged up within a short period of use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Solid value.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TL;DR - The Samsung Jet 60 Pet cordless vacuum is a solid, lightweight choice for quick cleanups around the house. The battery life is decent, setup is easy, and cleaning it out is simple. If you have a larger home and want to use this as your primary vacuum, consider purchasing additional batteries for it. Unboxing and setup: Everything is well-organized inside the box. The packaging material is all cardboard, so it's easily recyclable. Everything is wrapped in a plastic bag that can be recycled with your grocery bags, and only the main unit and both included power heads have peels on the clear plastic parts. Everything assembles easily. The hardest part is finding a place for the charge base so it's out of the way but still connected to power; you'll want a drill for pilot holes when you put the screws into your wall for the charge base. Usage: It's a vacuum cleaner, but battery powered. There are buttons for power and speed on the main part of the unit - low speed is quiet and good for removing dust from shelves, ceiling fans, and cobwebs; medium is a balance of power, sound, and battery life; and high is powerful but loud and drains the battery fast. It has a similar weight to a battery-powered impact wrench or yard blower with a high-capacity battery installed. The battery charge takes a bit to complete, but there are blue indicator LEDs to show you where the battery level is. The charge base can charge the battery in the vacuum or on its own. You should clean this machine after every use. remove the dust bin assembly, tap the lint collected out of the screen assembly (it's the silver part), and it's ready for next time. Final thoughts - The Samsung Jet 60 Pet is the first battery vacuum I've used that, for the price, feels like an excellent machine. It cleans as well as the more expensive brands and is a solid value.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Weight
    Cons mentioned:
    Dust bin
    Tech Insider Network Member

    Rated 2 out of 5 stars

    Samsung Jet 60 vacuum misses the mark

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Jet 60 Pet Cordless Stick Vacuum is a lightweight (6lb) cordless vacuum that comes with attachments. It cleans very well - with 3 power settings. It was the setting up of the vacuum that was very difficult for me. The instructions were drawings only and not very clear ones, and there was no text to accompany them. There were no descriptions. The setup was absolutely not intuitive. Especially the dirt cup and how to attach it properly. (More about the dirt cup in the next section). There is one battery which is removable. It can be charged when attached to the vacuum or when sitting in the "desktop" charger. When finally setup and charged, I was able to use the vacuum. I was able to go from carpet to hardwood to tile floors and it vacuumed all very well - better than I had expected. The carpet was somewhat difficult for me, because there aren't wheels on the bottom. I had to push and pull and that was quite hard for me and exhausting as a senior. The head swivels 180° but because there are no wheels, it slides and doesn't turn as one might expect. Because it did clean well, the dust cup was filled with debris. The problem with that is that dumping the dust/dirt cup is extremely inconvenient. Trying to remove the dirt cup is more difficult than any vacuum I’ve used in my life. You have to pull off the plastic canister - you need 2 hands for this - but this vacuum doesn't stand up on its own, so you need 3 hands. Then you have unscrew the top of the filter & remove it from the dirt cup/canister. Dump the canister, then place the filters back in and try to get the canister to attach & line up. That takes some time and then: is it closed completely? Is the latch secure? A cordless vacuum without the ability to simply eject the dirt from the bottom? This is going back 10-15 years! So, for me, there are things I like about this Jet 60 Pet Cordless Stick Vacuum but unfortunately, there are more things I don't like about it. For me personally, this is a no go.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi BBReviewer,

      I’ve had a chance to review your complaint, we understand that the feature did not meet your expectation. The good thing about this product is the Clog-reducing Jet Cyclone technology provides consistent, powerful suction to keep dirt and debris from building up on the filter.

      To know more about the product, let me provide your the owner's manual. Please click the link below.
      https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf

      To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      You may provide this reference number (1144963445) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Suction power, Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Light and Powerful

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right out of the box, you know this is going to be a good Vacuum. Take maybe 5-10 minutes to unpack, (there is a lot of clear plastic protecting the unit). Once you get it unpacked. Click the battery on, click the tube, and the brush... and you are done.. .and on your way. Right away, this probably the LIGHTEST cordless vacuum of this size I have every owned or used. MUCH lighter then my Dyson and LG. default power level, is going to be good for almost all usage. I was able to knock out through my master bedroom pretty quickly. There is a high and low level as well. the HIGH level, was almost too much for my short carpet, and it pulled the head into the carpet, making it a little hard to move. And the Low, really seems to be for those shaggy carpets, so it doesn't pull too much in. I used it for a good 30 minutes right out of the box, with out a need to charge the battery. So unless I am really doing the FULL house, one charge should cover us. Comes with a small and simple charging base, easy to mount with two screws. Only nit pick, is the power adapter, for some tight spaces, it may be a little big

    I would recommend this to a friend
  • Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 2 out of 5 stars

    Under-Delivers in Many Ways

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Jet 60 Pet Cordless Stick vacuum has many shortcomings that prevent me from recommending it to those looking for this type of vacuum. We own another vacuum in a similar class and it is far superior to this one. First, the vacuum does not run very long on a charge--maybe 15-20 minutes at the most. Put it on high power, and the run time is even less. Charging the battery takes a few hours, so if the job you want done is more than just a quick pickup, you might have to come back hours later to finish the job. Next, the vacuum is somewhat awkward to maneuver. It looks like the head will rotate easily and freely with the appearance of the head and because the vacuum is so light, but when vacuuming around furniture or near corners, I found myself constantly needing to pick up the vacuum unit because the head would not maneuver the way I wanted it to. Third, while the unit is wall-mountable, it is not easy to wall-mount in my residence. The unit needs to be wall-mounted close to an electrical outlet. So if you want the vacuum in a closet or laundry room, where outlets are non-existent or already used for other purposes, you'll need to find another place, likely in a more visible part of the house. In addition, the wall-mount unit is heavy, so be sure to anchor it to a stud; mounting just through the drywall with the provided mollys will probably have the wall mount pulling away from the wall after some time. We chose to fully charge the battery and then store the vacuum in the closet without the wall-mount. The vacuum would not stand up on its own. Even when vacuuming and needing to set the vacuum upright while moving something out of the way, the vacuum will not stand up on it's own--you have to lean it against something or in a corner. This is the most annoying thing about this vacuum. Now let me touch on the actual function of the vacuum, which is not that great. While the unit works reasonably well on hardwood floors, tile and rugs with no or minimal pile, any carpet with more than minimal pile overwhelms this vacuum. The brush stops spinning and all you get is suction--even on the higher power. The "lines" left on the piled carpet are not left with the forward motion of the vacuum, but rather from pulling it back towards you, meaning that you are not getting a good and powerful vacuum stroke. Therefore, the unit does a poor job at cleaning carpet with any type of pile. If your residence has all hard surfaces and no piled carpet, it will probably be OK. I also used the vacuum on furniture and as a car vacuum with the different attachments and taking advantage of the modularity of the unit. The unit worked adequately on fabric furniture (with several passes), but as a car vacuum, the unit was difficult to maneuver (even in its smallest configuration) and did not have enough power to clean the floor mats without several passes. However, getting the unit configured multiple ways was quite simple, as all the push buttons were logically located and easy to actuate. The unit does not have a good battery indicator--it only has four bars on the battery. I would prefer a percentage indicator, which is much more informational. The last shortfall of this unit is that the instruction guide is completely pictorial--no words. Some of the illustrations are not very clear, and that made learning about the unit and its features easier to accomplish by experimenting with the unit rather than looking through the guide. As a household vacuum (with piled carpet) or a car vacuum, this unit is quite sub-par. However, as an apartment owner or a homeowner with only hard surfaces, the unit would be adequate. Storage requires some planning, as the wall mount needs to be near an outlet and the vacuum itself does not stand on its own. Run time is more than disappointing, and the instruction manual needs work.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi stirfry,

      We are glad to hear that you are using Samsung products. We are here to help you out with your vacuum concerns. To address this matter let me provide you with a link to a troubleshooting guide.

      See pages 18 to 19.
      https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf

      To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      You may provide this reference number (1144966097) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Not That Impressed

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had many stick vacuums over the years; I find them very handy for quick and easy clean-ups. We’ve also always had big dogs - we currently have a Lab and Golden Retriever. Because of the Golden, there is always hair on the floors. So, I was able to give this vacuum a good test and I must say I’m not impressed. I’m granting it 3 stars purely for the sucking power. It has very good sucking power on “turbo” mode. When vacuuming our hard wood floors, regular mode was sufficient. For vacuuming our carpets and rugs, I had to hit the + to increase the power. When I emptied the container, it collected quite a bit of hair and dust. That’s about where the positive aspects of this vacuum ends. Reasons why I’m not giving it 4 or 5 stars: It seems this vacuum is considered a “pet” vacuum because of the included Mini Motorized Tool. I tested out this tool by vacuuming our dog beds. This tool is useless. It acts more like a lint brush where it gathers the hair into a pile. It did not actually suck up the hair. I had to use the Slim Turbo Action Brush to finish the job. Also, emptying the dust bin is the most inconvenient method I’ve ever used. You have the remove the whole bin from the motor unit, then remove the washable micro filter/mesh grille filter. It definitely requires putting the vacuum down and using both hands. As with most rechargeable products, you need to take the advertised usage time with a grain of salt. For me, the battery lasted close to 20 minutes of vacuuming time, using it on regular and turbo modes. I could see where it could last closer to 40 minutes if you only use it on regular mode but as I mentioned, that’s only good for hard flooring. Overall, for $300 I think there are better stick vacs on the market. This is not a product I can recommend.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Buyer beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anything with a battery will eventually need a new battery and will lose charge over time. It’s hard to buy something like this when it will be discontinued at some point or the price of the vacuum will drop so low a new battery wouldn’t be worth it. You can go to Samsung website and read all the reviewed about the vacuum from years later.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Nothing special, it does the job

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In today's crowded field of portable vacuums for pet hair and other light duties, the Samsung Jet 60 Pet cordless comes in as average. It is not as small and portable as my other vacuum but is light. It is not as powerful as would like, though it does a good job at removing hair from my vehicles and kitchen floor. It is not great for carpet of area rugs. The canister is easy to remove and clean using water or, as I prefer, compressed air. The on and off button is in an awkward position and it has 2 speeds... fast and slow. The battery charge lasts surprisingly long compared to my other vacuum and best of all, the battery can me removed easily for replacement. It comes with two rollers which do not have a light or powered motor. The filters are easy to access and not difficult to remove for cleaning or replacement. One of the filters is washable but with the dust it actually makes it less effective so I use compressed air to clean. I would prefer a trigger style on and of button instead of the thumb that this has. It's nothing fancy but gets the job done.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Kadete,

      Thank you for taking the time to leave us a review on one of our products.

      Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

      Thank you!

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Works great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice design, holds a good charge, works well on multiple surfaces.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tony Williams

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Son and wife love it! They have three kids and. St Bernard and are very satisfied

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bad brush

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 months after purchase the brush rotating dirt collector broke after it collected dirt , there was no parts manual in the box so i tried to contact the support and they said the part is in back log, it arrived 6 weeks later and they sent the head but not the rotating part although i sent pictures of the part , and then the support team asked me to tell them the part number because they cant find it !!! , i resent picture and tried to show the part using arrows and then they took few weeks to send me the wrong brush/head all together !, and after complains they said we will need to ship every thing to factory for assessment instead of sending me a new one! i dont recommend buying the vacuum or buying any samsung device because of their terrible support

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad luck

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it once and the battery died after 12 minutes even though I fully charged it

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      We want you to enjoy using your vacuum at home. We'll ensure that your unit is used to its fullest!

      The battery life is mainly determined by the used cycles of the battery. This means that a higher capacity withdrawal would result in a reduction of the life cycle. Please check the links below for details.

      I have shared your model's user manual for assistance. Turn to page 19 about the "Production Specification/ Cleaning time."
      https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf

      For additional reference, I have also shared information about "Install, set up, and charge your Samsung Jet Stick":
      https://www.samsung.com/us/support/answer/ANS00085625/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145325565, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung