Customer Ratings & Reviews

We are truly sorry to hear about your disappointment with our vacuum, especially considering the high hopes you had for it. We understand how important it is for a vacuum to be effective and reliable, and we apologize for any inconvenience this has caused you. Please be assured that we take your feedback very seriously and are committed to addressing your concerns and improving our products.

Based on your description, it seems that the main issues are related to the vacuum’s cleaning performance, its tendency to clog, the short battery life, and the frequent need to refill the water tank. We understand how frustrating these issues can be, especially when you’re looking for a vacuum that meets your high standards.

For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain the best suction and extend the life of your vacuum. While it’s unfortunate that you’ve encountered these issues, we’re here to help and find a solution for you.

We would like to assist you further and ensure that your concerns are addressed. Please know that we offer a two-year warranty on our products, and our customer service team is always ready to help. You can reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to resolving your issues and improving your experience with our brand.

Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our brand.

Thank you for taking the time to share your wonderful feedback with us and for choosing our vacuum! We’re thrilled to hear that it is holding up well and doing a great job for your daily cleaning needs.

Your satisfaction is important to us, and we’re committed to providing you with high-quality products that are both durable and efficient. We’re glad to know that we’re on the right track.

If you ever have any questions or need further assistance, please don’t hesitate to reach out to us. We appreciate your support and look forward to continuing to serve you.

Thank you for taking the time to share your feedback, and we’re sorry to hear that you have not had the best experience with our Tineco vacuum. We understand the importance of value for money and the expectation of a product to perform efficiently, especially when it comes to cleaning your home.

Based on your description, it seems that you are experiencing issues with the battery life, the frequency of refilling the clean water tank, the vacuum spitting dirty water back onto the floor, and an unpleasant smell after using the self-clean function. We apologize for the inconvenience these issues have caused you.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, our products come with a two-year warranty, and our customer service team is always ready to assist you. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’d love to assist you further and resolve any issues you may have with our product.

We’re sorry that the product did not meet your expectations, and we hope that you will consider giving us another chance in the future.

Thank you so much for your wonderful feedback and for taking the time to share your experience! We’re absolutely thrilled to hear that you like it so much and find it makes life easier. It’s great to know you’d recommend it to others too. We really appreciate you choosing our product.

We’re always striving to improve our products, and your positive feedback is encouraging! If you have any questions or need any assistance in the future, please don’t hesitate to reach out. We’re here to help!