Customer Ratings & Reviews

Print heads went out and need replaced before I could even get through the ink it came with.

The printer now works fine. the installation was confusing, and caused me weeks of anguish. I tried the instructions that come with the printer and I could never connect to my local wi-f. I down loaded their app for help on installation with the same result. I was finely helped by an Apple agent.

Had to return it, because it was defective out of the box the Geek Squad opened, and could not get it working right.

It’s a good product I just don’t like that is constantly offline and is giving me a hard time connecting to the internet

I bought mine almost four months ago. At first it was good. But… as time has gone on it just gets more and more temperamental. I continually need to unplug it, often to no avail. Now it constantly prints double-sided, which I do not want, and I have to keep corrected setting for that. I’m very displeased.

Do not buy this printer. Have had for two weeks and is a total disappointment. will not set up correctly and constantly goes offline.

I’m tech savvy; set up printers at school no problem. Tried to get printer working for 2 hours 2 no avail! Had to call tech support and it took the woman 2.15 HOURS to get the darn printer to print! Now almost every time I have to print, I have to unplug it 1st! I spent $340 on this printer, I REGRET IT EVERYDAY! Terrible printer!

Printer is ok at best. Ink “tanks” are supposed to last but didnt make it 2 months. Similar quality of any other $99 printer. Dont waste your money because thats what it is.

not user friendly. overly complicated to use. wants everything to be run from your computer. sending a fax just by trying to manually enter a phone number on the machine screen is nearly impossible because it is so tiny. SOOO many settings. it will take hours to figure out how you need it to function.

I started the setup process and thought that it was going well. The next thing I knew I was essentially locked out of going forward or backwards in the process. Ultimately, I was unable to setup the printer and returned it the day after receiving it.

Worked 2 days until needed to reset our WiFi password then it refuses to print from laptop, but prints from apple devices. Reset it up & tried everything, but still doesn’t print. Waste of $

set up went ok but to get it sinked with my computer not so easy. Hp help stinks also as they where not much help.

Not happy at all! Taking it back to Best Buy 2 fix

This was a year and 2 months Forced update & crashed

I brought this printer all the way to the office. Set it up etc. It didn’t even work! Very disappointed! HP customer service didn’t even know what was wrong. It stayed frozen with an error message.

terrible set up and slow took it back HP people were good though

This printer worked fine for 30 days. Now it does not stay connected and we have to constantly cancel print jobs. This happens both in wifi and ethernet connections. Would not recommend if you are looking for efficiency.

Cannot get the wifi setup. Cannot get it back to start the process.

4 month in, it wont connect to wifi anymore, and it will only print from one of my computers when plugged in. Absolutely maddening for a brand new printer!

This printer does not work well with IPhone or IPads. It shows errors and then stops printing and then starts all over and print several partial projects.