Customer Ratings & Reviews

The laptop is great for general use as in checking emails surfing the web etc.

Works well with just 4gb of RAM. Good purchase for a basic laptop.

It was good speed but i couldn’t download any files online that i need for college

I bought this laptop for my mom because her old one was basically on life support and couldn't be turned on without being plugged into the charger. She loves this computer, especially that I got it in her favorite color.

My son loves it, easy to set up and navigate through.

I bought a laptop that turned out to be faulty, and when I tried to return it, I was told the policy is only 15 days. Most stores allow 30, so I assumed that was standard—especially since I was traveling. The customer service rep was very rude, kept interrupting me, and blamed me for not returning it sooner. No help, no flexibility—just attitude. This is exactly how companies start to lose trust and relevance. I’ll be sharing this experience on other customer feedback sites and social media platforms if it’s not addressed.

Just wish the keys lit up, other than that this is great to do the basics.

Very good lapto to mj son le alluda quite it's precise and fast

Not sure if it was on Best Buy’s part or HP but less than a month after purchasing, the screen just completely went black, then it never turned on again. I took it to two places to get it fixed. The first said the motherboard was fried and the second said it would be $300 to replace the motherboard because there was corrosion. I refused to pay $300 to fix a $200 laptop so I ended up buying a new one from a different brand. Unfortunately Best Buy has a very short return period, so I’m stuck with this computer carcass.

Bought this labtop for school purposes and it was perfect for getting me thru the courses. Very reliable.

I purchased this computer for work. It’s easy to put in my bag and go. It does lag if you have to many windows open. Ex: I was on a zoom meeting and had PowerPoints up and it started to lag. Other then that no problems. I’m purchasing another for my sister for school.

At first it was pretty slow but got better over time

This is a really good laptop to purchase for college freshman. I had to return in though because I got the wrong amount of storage but repurchased one with more and I have to say so it’s been great. It runs really smooth with all of my apps I use for school

Returning because it is too slow. Would only recommend for a beginner.

This is a great basic computer...it does not have a big hard drive, so software applications are limited, but for the basic person who access the internet, e-mail, MS Office, it is great. You will need a thumb drive to store data or use the Cloud, but it is all I need.

Nice laptop. Just needed memory for the work I do.

My daughter like her hp laptop. She can now use it to practice

Loved working with the lady at 71st I will go there any time I need help

We are pleased to inform you that the delivery of your laptop was punctual and the product fully met my expectations, as described. I extend my sincere gratitude to Best Buy for their impeccable service.

Great for basic needs but even with high speed internet, this laptop is slow