Customer Ratings & Reviews

Works like a champ. We had the Dyson Animal Ball 3 from about 15 years ago. This is a huge improvement.

Expensive but you will appreciate the quality and the power

Well overall it does what I looked at before I bought it. One thing is getting attachment out and attached to wang. Great vacuum.

Work wounderful, just wish there was actually click/button to take it in and out of standing mode.

Got this vacuum to deal with a dog that sheds relentlessly. Vacuum works awesome on carpet and bare wood floors, and the pet brush is pretty sweet. Would def. Recommend.

It works perfectly as expected. Majority of the members of the family had asthma so we need to make sure that floors and stairs are free from dust and pets hair.

Picks up very ,very nice.Light weight and easy to assemble.

TL/DR: Send it back immediately if you don't like it after the first 2-4 uses; it doesn't get better. In a nutshell: Vacuum suction is absolutely fantastic but that's where the positives reviews end on my part. Power cord constantly gets wrapped around the teeny back wheels. The stair tool barely makes contact to begin with, but if the surface isn't perfectly flat, it won't suck up anything at all (e.g., trying to clean the filter grate of a room air purifier). The tool with a brush feature is so-so; the bristles don't get into crevices very well. Wand feels cheap quality; doesn't reach as far as the one on my previous machine, & the tools are a pain to snap on & off. Not to mention that if you think you can keep tools from your old Dyson to use on your new one; you can't. Size is different. Machine can't get itself over a 1/8" - 1/4" inch door mat; I have to pick it up. This is my first new vacuum in over 15-18yrs. I previously had a Dyson DC14 & loved that machine but it hadn't been working as well as it use to for quite some time so I opted for the new Dyson Animal 3 Extra. I realize designs change over the years but this new machine was too expensive to not be anywhere near the quality of my DC14. I can't figure out how to write a review on the actual Dyson.com website -- I assume a customer has to be invited to review their products -- so I'm writing my "buyer beware" here. Be sure to be diligent about the cutoff date for a return & keep your boxes until that date has past! Completely my fault for not looking my return by date up sooner. I kept thinking/hoping I could learn to live with this vacuum. I was exactly a week out of date when I contacted customer service. Brought up all my issues with this machine but the only response I got was that they couldn't do anything b/c I was out of date to start a return. Again, my fault; just an FYI if anyone else tries this machine & is on the fence about whether to keep it. Customer service is polite but obviously not interested to do anything to even attempt to help. My take is that they don't legally have to since I was outside the return window & aren't overly concerned with customer retention. However, as a Dyson customer for the last 15-18+ yrs, the response was disappointing & this will be my last Dyson purchase. I'm extremely sorry now that I didn't save myself more than half the cost & try the Shark vacuum instead.

Does very well, except the hose. When you pull it out to use it and the vacuum is on, you can barely pull it out. The suction pulls the hose in so tightly you can’t use it freely. I have to use another vacuum for hose use.

Absolutely awesome. Super cool, clean efficient not loud

Great if you want a clean space or if you have pets

Dyson are hands down the best vacuum cleaners on the market.

Not easy to use the hose for cleaning with the attachments. hard to get the hose section apart and back together. super hard to push. not for carpet doesnt do well at all on carpet.

The hose is hard to use. Doesn't bend easily making me feel lole im going to break it.

It has been a disappointing experience with Dyson. Parts were falling off each time, bad design and poor quality parts. Brash was replaced twice and keep malfunctioning. Ignorant and very bad customer service. Perhaps it designed for a sterile apartments with no pets, definitely not heavy duty and especially if you have pets. Customer service, please don't reply to my review showing that you care on public asking to contact you, after I contacted you completely disregard and ignore all. If Dyson stands for quality it would honor it. Very disappointed!

This Dyson Sucks! Not worth the money I have one carpet it won't even lift the hair off It! I use the hose and the Vacuum Tips over all the time! I feel so bad for my Family who spent the kind of money on this for me on my Birthday!!

Good vacuum l would recommend picks up dirt s as bad dog hair

We had this one for less than one year and its already apitting out fur, getting clogged every five seconds ans overheating.

I used this twice and the bracket that attached the unit to the carpet piece broke rendering it completely useless.