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Customer Ratings & Reviews

Your price for this item is $99.99

Customer reviews

Rating 4.6 out of 5 stars with 551 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the coffee maker's ease of use, permanent filter, and programmable features. They appreciate the large capacity and fast brewing capabilities. Some customers have concerns about the water reservoir design and spilling when pouring.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 551 reviews
  • Rated 4 out of 5 stars

    Really good coffee maker except for one thing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this coffee maker. Great coffee and hot tea every time. Only problem is when the coffee and tea is still brewing and you pull the carafe out it continues to drips some. Hope that will stop in near future.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Carafe drips terribly when pouring

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a fan of Ninja products until i purchased this coffee maker. No matter what i try the carafe drips terribly when attempting to pour a cup of coffee.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear about your experience with your coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
      Kind regards,
      Ninja Kitchen

  • Rated 5 out of 5 stars

    Wonderful Maker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes a great cup of coffee. Every morning it faithfully kicks on and has a hot delicious cup waiting for me. Blessed machine! The 14 cups is great for company or a few larger cups while leaving some for others to enjoy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would buy again.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought more expensive coffeemakers which unfortunately would not last. They leak or just stopped working. The Ninja coffee maker is a nice surprise. Makes hot, good coffee. I would buy again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy online with BestBuy, it never arrived and it’s Christmas Eve!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi AndrewH,

      Thank you for sharing your feedback regarding your order for the Ninja Programmable Coffee Maker Pro. We’re truly sorry to hear about your experience with the delivery, especially given the timing around Christmas Eve. We understand how frustrating this must have been.

      As Best Buy manages order fulfillment and delivery, we recommend reaching out to their customer service team to address this issue. If there’s anything we can assist with regarding Ninja products, please don’t hesitate to contact our customer service team at 1-800-365-0135.

      We hope this matter is resolved swiftly and appreciate your understanding.

      Kind regards,
      Ninja Kitchen

  • Rated 2 out of 5 stars

    Didn't like

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't like . We liked the older model better. Liked that this was more compact. But features & water tank was different

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not quality expected from Ninja. Carafe leaks

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At a loss. The carafe leaks all over when pouring. I wish I had read and found other reviews prior to buying. Ninja is usually great. This was to replace 12 cup. Is keep looking.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. We greatly value our customer's opinions as they help us continuously improve and develop products that truly meet the needs of those who trust us. In the meantime, if you need additional assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Once again, we appreciate your feedback and look forward to providing you with a more satisfying experience in the future. Kind regards, Ninja Kitchen.

  • Rated 5 out of 5 stars

    Great coffee maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and keeps coffee hot. Clear water reservoir very useful to guide in set up. Takes mystery out of making great coffee.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Basic coffee, a bit stylish?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes coffee... I think the best part honestly is the lil scoop that sits in the water lid. Dont know if theres a difference between the "rich" brew or normal.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Gift Buyers of the world. BEWARE.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a gift for Christmas on December 23, 2022. We didn’t get to celebrate Christmas until January 28 due to illness. I did not realize the recipient already had this coffee pot. Best Buy would not return the gift because the cut off for “extended” holiday returns was Jan 17, 2023. Come on Best Buy. Amazon is putting you out of business for this reason. You gotta do better. Would not even let me get a store credit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Carafe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the coffee maker, however, the carafe stains easily. We’ve been buying coffee makers for 35 years and I’ve never experienced having to scrub and soak the carafe to remove coffee stains.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ninja products are the best!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This XL size coffee maker is perfect. Nothing fancy, just brews a lot of delicious coffee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent coffee maker! My husband loves coffee and he is enjoying it. Ninja did it again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mmmmmm!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My coffee has never tasted so good! Makes all the difference in the way my coffee tastes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coffee Goodness

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item to have in the kitchen. Being a huge coffee connoisseur, made the perfect cup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice coffee machine. Makes coffee lighter or darker. Great quality and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent coffee maker. Easy to use. Perfect for one cup or a whole carafe.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Button labels are hard to read. The compact size is great so it doesn't take up too much counter space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift and my mom loves it. Will be purchasing another one soon.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best coffee maker we could find and not break the bank, great deal great price and great customer service.

    I would recommend this to a friend