Customer Ratings & Reviews
- Model:
- BES876BSS1BNA1
- SKU:
- 6513689
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the Barista Express Impress Espresso Machine for its ability to make high-quality espresso and its ease of use. Many appreciate its overall performance and design. However, some customers have experienced issues with the grinder getting jammed, and others feel the frothing pressure could be stronger.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Pressure
lasted 8 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So a year ago , I bragged about this machine, and would recommend it to everyone, but after 8 months of use, it began to give fair to poor tasting coffee, we cleaned it, descaled it, changed to various coffee brands and made sure the coffee was fresh beans but it didnt matter. We also noticed about 8 months later that the pressure gauge also stopped moving and working and we think it has alot to do with the taste. We even used filtered water and changed the water filter in the coffee machine often. Im so disappointed we spent close to $1000 on a machine that barely lasted a year. I wouldnt waste your time with this one.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV240321BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
- Cons mentioned:Pressure
It's good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine meets our needs. We had problems with the first one and had to exchange it for another. It didn't apply pressure when making espresso.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
- Cons mentioned:Grinder
Worst purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst purchase ever. I am two months into my initial purchase, and I have already gotten a factory replacement from Breville because the grinder stopped working after a day of use. While the replacement machine seemed fine and functional the first night, the grinder stopped working again the next morning, exhibiting the same issues (loud noise as if something became loose in the machine; grinder is unfixable even after thorough cleaning the the vacuum) which Breville themselves deemed to be manufacturing defect. Please, save yourself the headache and avoid this machine. BestBuy was also extremely unhelpful and refuse to assist me.
No, I would not recommend this to a friend Poor service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item that I bought encountered an issue after 1 month. I called the customer service to return or replace it but they said not possible anymore.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV241021BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.