Skip to content
Cart
Main Content

Customer Ratings & Reviews

No content
  • The image features a Shark robotic vacuum cleaner with a navigation laser. The vacuum cleaner is designed to clean both carpets and hard floors, making it a versatile and convenient tool for maintaining cleanliness in the home. The navigation laser helps the vacuum cleaner to map out and efficiently clean the area, ensuring thorough and effective cleaning.
  • The text on the image reads: "Ultra powerful. Incredible suction picks up dry debris on hard floors and carpets."
  • 9:41 My Robot I - Shark Ready C0 Clean 100% x I: - Living Room Shark will take around 10 minutes to clean your Kitchen. START CLEANING. Power Level & Eco Normal Max.
  • Alt View 1. Shark - AI Ultra 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, WiFi Connected - Black.
  • 141 - My Robot is Ready to Clean 10:00 AM - Living Room.
  • F Shark
  • FLEXIBLE SILICONE FINS Self-Cleaning Brushroll and PowerFins Dig deep into carpets to pull up tough messes with no hair wrap.
  • Shark MS SRA Ultra Precise Precisely maps your home to allow for targeted cleaning.
  • Ultra smart detects and avoids objects in its path.
  • The text on the image reads: "Perfect for pet owners Easily picks up hair with the self-cleaning brushroll and PowerFins" technology."
  • The image features a Shark 2-in-1 phone and navigation system. The phone is sold separately and can be used with the Shark navigation system. The Shark is a black and grey device that can be used for cleaning purposes as well. The image also shows a phone and a suitcase, which are not part of the Shark product.
  • Alt View 24. Shark - AI Ultra 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, WiFi Connected - Black.
  • The text on the image reads "My Robot - Ready for Clean 100%".
  • The image shows a robotic vacuum cleaner on a carpeted floor, with a cell phone displaying the robot's status. The robotic vacuum is designed to clean your home, including the playroom, and it can take around 100% of the time to clean your kitchen. The vacuum is equipped with different power levels, including Eco, Normal, and Max, to suit various cleaning needs. The cell phone app allows you to monitor and control the robotic vacuum from your phone, making it a convenient and efficient cleaning solution.
  • Phone sold separately
  • The image features a woman sitting on a couch, holding a book and a cell phone. The cell phone is displaying a map of the house, possibly indicating that a robotic vacuum is being used to clean the house. The woman is sitting on a beige couch, and there are multiple potted plants in the room. A cup can also be seen on a surface nearby.
  • Shark AI Ultra Robot Vacuum & Mop Overview Video video 0 minutes 29 seconds
  • Shark AI Ultra Robot Vacuum Trailer Video video 1 minutes 07 seconds

Shark - AI Ultra 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, WiFi Connected - Black

Model:
RV2620WD
SKU:
6514529
Highly rated by customers for:
Your price for this item is $449.99

Customer reviews

Rating 4.3 out of 5 stars with 366 reviews

Write a Review

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers consistently note the AI Ultra 2-in-1 Robot Vacuum & Mop's mopping feature, ease of use, and mapping capabilities. Many appreciate the convenience it brings and how well it cleans. However, some users have concerns about its battery life, noise level, water tank capacity, occasional setup difficulties, and how it handles obstacles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-366 of 366 reviews

  • Very good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. My wife loves it very much. Works amazing

    I would recommend this to a friend

  • Vacuum and mop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still new! Trying to like it.... So it gets stuck on items it can't pick up

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - AI Ultra 2-in-1 Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Robot is now junk thanks to the APP software.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On 05/20/23, I wanted to use it after months of not using it and I discovered the worst thing: the app lost the map and wouldn't let me remap the house. I tried everything: deleting the robot, reinstalling the robot, factory reset, deleting the account, redownloading the app, but nothing worked. The app couldn't control the robot. I called Shark and waited an hour for a customer representative and they told me it was a software issue that they had no solution for at the moment. They opened a ticket for me but that doesn't help much. They also said it was out of warranty, so I had to use my accidental warranty with BESTBUY for something that wasn't even my fault. I basically paid $110.00 for this robot to sit in my house for over a year and clean only a few times. By the way, do your research because there are a lot of people on Reddit and Google Play Store under the Shark app reviews who have the same problems with these products and Shark knows about it.

    No, I would not recommend this to a friend

  • Worst robot on the market

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total joke. Will work great just long enough to get you past the 60 day Best Buy warranty. The. Expect to spend hours and hours over at least 8-10 calls trouble shooting. We’ve spent over 15 hours with shark customer service. They sent a replacement and that one had the same issues. They know it has extensive nav issues and software update issues. Please spare yourself the misery of this horrible piece of equipment. It does not work. It does not navigate to the right rooms. It constantly goes to wrong rooms. Horrible! Horrible!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your Shark - AI Ultra 2-in-1 Robot Vacuum. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Had to return due to poor suction

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return because the vacuuming is very poor compared to my very basic, bottom of the range Roomba. I never tried the mopping. The app and functionality in the app was good.

    No, I would not recommend this to a friend

  • Terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible, zero suction and had to work harder to get it to work it was a waste of time and energy

    No, I would not recommend this to a friend
Page 19, Showing 361-366 of 366 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on Twitter
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2025 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.