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Customer Ratings & Reviews

Your price for this item is $379.99
The comparable value price is $699.99

Customer reviews

Rating 4.3 out of 5 stars with 818 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are delighted by the Matrix Plus 2-in-1 Robot Vacuum & Mop's mopping feature, easy setup, self-emptying function, and mapping capabilities. They appreciate how well it cleans, handles pet hair, and operates quietly. However, some users have concerns about its battery life, occasional malfunctions, small water tank capacity, and high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 818 reviews
  • Pros mentioned:
    Self empty

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Run 'Clean Latifah' on a schedule (yes you can name it) with the vacuum, switch out for the mop head every few days. It picks up much better than I originally thought. Having a toddler definitely pushes the limits on daily cleaning, but this Shark vacuum hasn't disappointed. Truly advise the slightly higher cost for the dust bin.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Shark puts in the work!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! With a shedding pet, the Shark came in clutch. Have not used the mopping feature but have been very impressed with the Shark. Setup took about an hour or two with the mapping but time well spent. We’ve noticed less dust buildup on several surfaces since we started using and the areas just look and feel cleaner. I empty every two days and surprised with the amount of dirt and hair it picks up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever. Love the app, but the cleaning saves me so much time everyday with a toddler spilling food

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Shark matrix

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and dose an amazing and very easy to setup and use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Or personal maid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work amazing. Makes my life alot easier not needed to clean floors all the time. We have 4 cats and a dog.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vacuum cleaner, very good vacuum cleaner, only it gets a little out of place.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great. Til it didn’t. I’ve had it almost a year. The app doesn’t work right anymore. It doesn’t have a map of my house anymore so it just cleans wherever. It gets stuck all the time on nothing at all. Just stops in the middle of the carpet. The mop doesn’t mop at all anymore For more than $400 I expected it to last a little longer than 9-10 months. Very disappointing.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We understand where you are coming from, and we're so sorry to hear that your robot vacuum has stopped working properly. Please reach out to our team by phone at 1-888-228-5531, so we can look into this further.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Self empty

    Rated 5 out of 5 stars

    Best Buy is the best <_>

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the best robot for cleaning running smoothly It’s make the flooring very clean. I’m really happy that I get it from Best Buy. The best choice that I get anyone ask me one to 10 it’s hundred to 10.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gift heads up - arrives in orginal packaging

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will update my review when we fully test the product, but anyone considering this for a gift should note they ship it in the item box only, and so the person who is supoose to receive this saw it before I could ever wrap it! I didn’t see any warning about this on the listing or while checking out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Impressed!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m completely impressed with the quality of this product. Mapping was quick and easy. Sweeps and mops like no other. I was doubtful but overly happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a gift.Work very well. She loves it.cleans well

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    So far worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive even on sale it cost 4 bills especially comparing it to other robot vacuums but worth it if you have a pet. It does well for vacuuming and mopping. The mapping function is a bit annoying but you have that issue in the beginning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark robot vaccine cleaner

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the purchase works well pick up pet hair well

    I would recommend this to a friend
  • Pros mentioned:
    Self empty

    Rated 5 out of 5 stars

    Purr-fect to keep the cat hair under control

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing. It runs while I’m away. I have kitty hair it did pretty good the first day but by day three of it running once a day other then the clawed up couch you would have no idea I had cats

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, the app was easy enough to set up, and the robot hasn’t gotten stuck yet. A couple times it had trouble finding the dock, but I believe it was due to the way I had set it up. Follow the instructions and you’ll be good.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive. Easy to use and good performance. Good money value

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well

    Rated 5 out of 5 stars

    Clean very well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this equipment, is friendly to use and clean very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharkira, Sharkira!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Sharkira, she cleans our floors and vacuums after the baby. Only thing I would say is keep ribbons and bows off the floor, and set her for a time you will be up to make sure the little ones hair ties are picked up. Definitely makes life easier and no more mopping weekly! The app does take a bit to get used to, but after figuring out how to sync its easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vaccum robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good vaccum with this range of price point. Cleaning is easy. One thing could have been better is edge detection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vacuum good. Mopping no.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for less than a week. So far it does a great job with vacuuming. I have been running it every day. I mopped once with the machine. Don't bother buying it for mopping. I realize it's just supposed to be a light mopping but it did not do that well.

    I would recommend this to a friend