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Customer Ratings & Reviews

Your price for this item is $399.99
The comparable value price is $699.99

Customer reviews

Rating 4.3 out of 5 stars with 815 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are delighted by the Matrix Plus 2-in-1 Robot Vacuum & Mop's mopping feature, easy setup, self-emptying function, and mapping capabilities. They appreciate how well it cleans, handles pet hair, and operates quietly. However, some users have concerns about its battery life, occasional malfunctions, small water tank capacity, and high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 815 reviews
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and gets the job done! With two cats and two kids it makes keeping the floor clean a breeze!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GREAT FOR BIZZY PEOPLE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum carpets, hard floors and mops hard surface floors pretty good. Saves time in my bizzy schedule from cleaning and as are working on other things. Its easy to program and manage unit. A lot of information on YOUTUBE on how to use.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Shark - Matrix Plus 2in1 Robot Vacuum & Mop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love our Shark Matrix Plus Robot Vacuum and Mop. The mapping feature worked flawlessly and now our vacuum knows exactly where to go to do a thorough job of cleaning our floors. We have a combination of hardwood and carpet/rugs, and the vacuum does great on both surfaces.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I can use an app to set this up and it does our cleaning in the evening and self empties!

    I would recommend this to a friend
  • Pros mentioned:
    Self empty

    Rated 5 out of 5 stars

    IRobot

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My irobot the best investment so far do what is supposed to and more, really satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So clean!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and does a great job! I have dog who sheds and a cat and am in an area with lots of wind and dust from construction- this model sweeps up all dust and pet hair daily and is easy to empty! Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 4 out of 5 stars

    Super quiet

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a really good job, but can't pick up hair like if you shaved and dropped it on the ground or what not. But the no will get it if you switch over to that. The noise is 50-53 dbs, so super quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Self empty

    Rated 5 out of 5 stars

    Easily Clean in Less Time.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum. I have 4 cats and this does an excellent job of picking up their dander. I like that the machine self empties without bags. It has made keeping my floors cleaner and with less effort than a conventional vacuum. Would highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with this device. The set-up and mapping was easy for me...I did not need the assistance of my adult children. It vacuums very well. The mopping geature has my hard wood floor gleaming. It cleans the tile sections of my flooring adequately, it does not do so well with the grout.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vaccum does exactly what you would think it does, it cleans on a schedule. However, keep in mind if you are considering buying it. It hates cords, shoe laces, or even socks. If left on the floor it can and will suck it up and get jammed on anything that is not heavy or anchored down. But it is a very easy process to fix and clean out. Secondly, it can only map 1 floor of the house, if you wanted to move it upsets or to a basement, you would have to manually hit the "clean" button on the device for it to work, using the app will cause it to get "lost" or just re clean the same area. Overall, try to buy it on sale rather than full price, it will make the cons seem less significant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    robot vac for pet hair

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well, but pet hair stops it up pretty quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Self empty

    Rated 5 out of 5 stars

    Actually smart vac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent robot vac. Does a good job cleaning pet hair and dirt from the floors and with the sock base we don't have to empty it all the time. Previously had much less expensive models that just randomly bounced around until the battery ran out, this one actually maps the rooms and does a sweeping pattern to get everything in its reach.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 4 out of 5 stars

    Overall good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mapping and self clean is good. For cleaning, 90% good. Sometimes it is missing some debris.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Robot is life saver and time saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really life save and time saver for me as I am a working mom of 4 year todler and working full time ,I can’t get a chance to do cleaning as much I want but now I don’t have to wait for my day off to get mop and vacuumed because I bought this and it’s does everything for me so I have more time to spend with my kid .love this robot and it’s part of our family too as my daughter named fluffy bear ❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!! Best vacuum ever.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So impressed by this vacuum. The initial mapping of the cleaning area took barely any time at all. I love being able to choose the areas I want the vacuum to clean on the app. The vacuum does a great job and is so quiet. The wheels look like mini all-terrain wheels, it can go over small obstacles and still clean. I have a stone bath mat and he goes right over it with no problem. If it gets stuck, the app will give me a notification and if I can’t find the vacuum, through the app I can ask it to make a sound so I can find it. Very happy and impressed with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark vacuum matrix

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice vacuum works great and very powerful I like a lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark vacuum and mop combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is super easy to set up and clean super 100% recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing totally worth it! Cleans my house throughly and save me time!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase, excellent product, I’m recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharkie shark

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Weve had this for 8 months now. The mop attachment did mess up, but shark replaced it quickly after walking me through the teoubleshooting steps. Hasnt failed since. The shark app could use some work but the vacuum is great

    I would recommend this to a friend