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Customer Ratings & Reviews

Your price for this item is $379.99
The comparable value price is $699.99

Customer reviews

Rating 4.3 out of 5 stars with 823 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are delighted by the Matrix Plus 2-in-1 Robot Vacuum & Mop's mopping feature, easy setup, self-emptying function, and mapping capabilities. They appreciate how well it cleans, handles pet hair, and operates quietly. However, some users have concerns about its battery life, occasional malfunctions, small water tank capacity, and high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 823 reviews
  • Rated 4 out of 5 stars

    Matrix Plus 2in1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quite and very thorough. Loving it's performance! Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Matrix Plus 2-in-1 robot vacuum & mop WOW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The shark matrix plus 2-in-1 robot vacuum mop is excellent! Works perfectly. My floors are immaculate and clean. Operates from the app on my phone. Cleans the 1135 square foot area in one recharge. LOVE this vacuum!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Shark Robot Vacuum

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find this item easier to use and I love it. I like it better than my previous Neato robot vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well

    Rated 5 out of 5 stars

    Shark!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product I Loved! Make me keep the house super clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice. I we enjoy it. It's not very loud. Wish the liquid tank was bigger.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Meets expectations, easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup, explanations, and controls with the compatible app that my parents had no trouble managing. Works as described and does a great job for the value!

    I would recommend this to a friend
  • Cons mentioned:
    Malfunction

    Rated 4 out of 5 stars

    Great combo

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great combo vacuum/mop. If you use it for mopping, use either demineralized water or a combo with the shark cleaning solution - everything else makes it malfunction.

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well

    Rated 5 out of 5 stars

    Shark Robot

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderfully, clean and mops better than I could have

    I would recommend this to a friend
  • Pros mentioned:
    Self empty

    Rated 5 out of 5 stars

    Robot vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great cleans up a lots of cat hair every day doesn't need to be constantly emptied

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing. Easy to use and gets everything off floors. Have floor looking amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daisy Clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robot Vacuum for our downstairs floors that are vinyl planking. We have a pet that sheds a lot and this has been the perfect solution. Run it every couple of days and no more pet hair issues. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark Matrix Vac/Mop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a real nice job mopping, don't have to redo any areas or spot clean anything.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    I love my Shakira, this the name we put to it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing product, clean the house all through over, living the clean an brilliant without any particle of dust. I recommend this brand as the best purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love Alice!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine! We love our Alice! She cleans everything daily!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my parents. They love it (the kids named it Jalapeno) lol Works great for my mother that has a hurt back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better every iteration

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device. Saves so much time from manually cleaning up after a busy family and two hyper dogs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is amazing! It cleans deeply and thoroughly, and my mom really likes it (she gets less tired). All you have to do is make sure there’s nothing lying around, and it does the rest on its own.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Shark smart vacuum-mop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and was easy to set up. Use it everyday and set the schedule. Does not get stuck. Mop function works well also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Does a great job, I have pets and little kiddos and it gets it all!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Floors dont look clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had really high hopes on this one... Vacuum option still the best but the mopping is where the issue starts. I have tried it a few times and every time is the same, the floor ends up with a very visible marks giving it a not so clean look. I have an older version of the shark robovac and this was never a problem. Im thinking about returning it and get the old one.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that the model RV2610WA has disappointed you, and you wish to returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean