Customer Ratings & Reviews

All though it worked extremely well for a few months it then did not mop. My husband and I tried to reset it but it would only vacuum was sent for repair but the pieces were too expensive so Best Buy gave us a credit.

Fantastic. I use it 2 3 times a week and it does q great job. I do wish the battery lasted longer but everything else is perfect

Got this as a gift for my brother as he has four little small dogs and very active. They have tile floors and so far he loves it. It keeps the floors nice and spotless.

It has helped me a lot in keeping the house clean, it works very well, even when I'm not at home. Sometimes I need to repeat the operation to get it completely clean.

Best purchase ever! Great deal! Best Buy! Always! Thanks!

Nice , and easy to use, different cleaning modes, easy to take care

No complaints! He works amazingly. The shark mop/vac is a great replacement for my old shark vac that we’ve had for so many years! So happy with this purchase! Every home should own one!

This vacuum changes the game. I was not a believer but now I most certainly am. We don’t have to mop 3 times a week anymore! Yay!!!!

My wife and I have had this for a little over 2 weeks now and are wondering why we didn’t get it sooner. To start off we used to have and older model and it really didn’t get the job done so we bought this one and it really helped maintain my house with having a Rottweiler and a Chihuahua that also doesn’t disturb my dogs overall 10/10

So far so good. This vacmop does a great job and seems to be pretty thorough. We like it better than our old Roomba that seemed to conk out on us and always was having issues. Similar to other reviews you might see, the app is lacking. I wish it had some more features, but overall easy to use. At this point it has run about 18.5 hours without any issue since first bought it. So of course still a lot to be dtermined, but at this point, we are happy that we went with this Shark!

I was lil skeptical about this robot for some reviews I read before but after 1 month of use I can give a honest review, I have 2 dogs and 1 baby, this is a clean changer, it really helps with dust and dog hair, it mops really good, is not for large spills but for your everyday it works perfect. You set the map and schedule you want this machine cleans and then it does his work. I really love it. In my case I use a steamer machine once a week to sanitize and the shark robot everyday. Love it!

I'm familiar with the vacuuming (I also have an AE2500), and this has much more power, but I'm reviewing mopping. It mopped better than I did. Seriously. I tested this: I mopped my floors first (Swiffer wet). I didn't pickup much dirt. I then set this up and after mapping, I threw on the mop. Seriously?! It mopped the house and picked up much more dirt than I could manually mopping. Time will tell, but based on initial performance ... yes. Get this.

I was concerned with a single sweeper and it also being mop capable that both would suffer in performance. But we took a chance and both work great. We did upgrade the sweeping brush to a three brush but it works well either way. Mopping is honestly better than anticipated. You will still need to clean and scrub but this definitely extends that out a lot while ensuring all the hair and dirt is mostly gone. I think the only issue I found is with the new method of tracking and mapping is certain areas lower to the ground it doesn’t even attempt to go under which is unfortunate. But I recommend it still over any other smart robot vacuums.

Excellent device. Good cleaning, good app. Easy to use.

I absolutely love this robot!!!! I was so surprised by the ability it had to map my house and how efficient the vacuum was.

Love that have a bagless self empty. And is easy to use

Everything is good but only difficulty is to fill the tank twice while mopping. Could have given a bigger tank.

Makes in between deep cleans so much easier. Especially if you have dogs.

Worked great. Til it didn’t. I’ve had it almost a year. The app doesn’t work right anymore. It doesn’t have a map of my house anymore so it just cleans wherever. It gets stuck all the time on nothing at all. Just stops in the middle of the carpet. The mop doesn’t mop at all anymore For more than $400 I expected it to last a little longer than 9-10 months. Very disappointing.

Works well, I like the lidar version rather than the camera version. The mopping attachment works great for when you don’t have time to mop your self. The “matrix mopping” or “spot mopping” mode does help with those kitchen floor stains. But super stuck on stains may need two or more rounds. I believe this is due to the amount of water that is used which will help dissolve the stains.