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Customer Ratings & Reviews

Your price for this item is $379.99
The comparable value price is $699.99

Customer reviews

Rating 4.3 out of 5 stars with 826 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are delighted by the Matrix Plus 2-in-1 Robot Vacuum & Mop's mopping feature, easy setup, self-emptying function, and mapping capabilities. They appreciate how well it cleans, handles pet hair, and operates quietly. However, some users have concerns about its battery life, occasional malfunctions, small water tank capacity, and high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 826 reviews
  • Rated 5 out of 5 stars

    Made floors look great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter and her fiancé for Christmas. They have a small apartment so storage of extra appliances is an issue. This unit fits well tucked away and definitely helps with the day to day cleaning needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otimo produto

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Atencao Brasileiros. O Aplicativo nao funciona na sua conta do Brasil, da app stores ou Google. Precisa baixar via arquivo e instalar "na unha"

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth getting

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m kind of disappointed in this item many times we found the the machine not being able to dock it self. It also doesnt pick up anything besides dust and hair from the ground

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice to vacuum and mop at the same time. The app needs some work

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not dispensing water

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for about 4 months and we loved it until it stopped dispensing the solution to map. We tried everything suggested to get it working again and it still not working properly.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that your Matrix is not dispensing water. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    single man with a muddy dog. this thing has saved me 30+min every day from having to mop and vac, even with a hairy german sheperard it handles it with no issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Carpet Lines without the work! ❤️

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I run this overnight and it is such a joy coming downstairs and seeing perfect carpet lines! It picks up all the dog hair on both the hard floor and carpet and gets every section! I have been recommending thsi to everyone!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    robot

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a little confusing but overall good product

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Robo vac

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overhyped the mopping part really sucked just get one that vacuums

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Customer review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s little loud when it unloads the trash and it does better in the hardwood/LVP floor than thick carpets.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good item.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, does exactly like it is described. Also has a map that you can apply so that if you have a rug it will skip it during the mopping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and convenient for house cleaning. Great price point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You must buy this! This is the best!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 in 1 vacuum and mop really works the best! It is amazing that this can do home mapping and youre good to go! This is really a must buy item!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 1 out of 5 stars

    Keep looking for other options

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very expensive gadget for a short lifespan. It stopped mopping (liquid feeding mechanism) in 5 months. It was pretty good at moping when it was working. Not very intelligent route algorithms and would stuck time after time (chair, stairs, carpet) but not very annoying.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re your Shark - Matrix Plus 2-in-1 Robot -RV2610WA. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Decent vacuum & mop combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly a nice vacuum but the app needs updating. It does seem to get "lost" occasionally. I send the vacuum to vacuum the kitchen and it randomly heads to the bathroom first. Probably needs to be remapped but could also be an app issue.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not worth the price. It stopped working. It doesn't clean the floors when mopping

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there. Thank you for dedicating your time to provide your feedback. We are truly sorry to know that your Robot vacuum is not working correctly. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleans well

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my house, cleaning excellent, .I'm very happy with my Robotina.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the shark! Its a great invention, just program it and it vacuums the designated areas each morning!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Star Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing item. Does the work and never complains :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robot is great my floors have never looked better and saves me so much time. Im so glad i got one that mops and vaccums! Replaced my 6 year old robot vaccum and this one is sooo much better! I love it!

    I would recommend this to a friend