Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1230 reviews
(1,230 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Floor cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall it works great the mapping and cleanings of the whole house . would buy it again
I would recommend this to a friendRated 5 out of 5 stars
Good Helper
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works very well!! I loved it, helped keep the home clean.
I would recommend this to a friendRated 4 out of 5 stars
Josh M
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works excellent even with dog hair! We have 2 dogs!
I would recommend this to a friendRated 5 out of 5 stars
Velvet Keeps It Nice
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this Robot. The app updates and then the robot does without errors.
I would recommend this to a friendRated 2 out of 5 stars
Didn’t make it to 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was good while it lasted. I can’t believe that I spent over $400 for this and it did not even make it to 2 years. All of the sudden it just doesn’t work. What’s worse is that there is no information on this model anywhere on the Shark website
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for taking the time to share your feedback on your RV2610WA. We’re truly sorry to hear that your robot stopped working and that you weren’t able to locate information for your model online. That’s definitely not the experience we want for our customers. We’d like to look into this further and help get your unit working again. Please give our Shark support team a call at 1-855-427-5127, Monday to Friday, 9 a.m. to 9 p.m. ET. A member of our team will be happy to assist.
Best regards,
Shark Clean
Rated 5 out of 5 stars
Shark robo vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great new tool for the house. Cleans both hard floors and carpet rooms.
I would recommend this to a friendRated 5 out of 5 stars
worth every penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.single man with a muddy dog. this thing has saved me 30+min every day from having to mop and vac, even with a hairy german sheperard it handles it with no issue
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Robot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. My wife so so so happy:) :) The quality is great
I would recommend this to a friend Rated 3 out of 5 stars
Vaccum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, love it,make my life easier love the cleaning part the most
I would recommend this to a friendRated 2 out of 5 stars
Not as good as my NON-Shark
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It mops and vacuums, but when the water runs out it does not continue to vacuum. I am so disappointed. My old robot was not a shark and when the water ran it, it at least continued to complete the vacuum portion. My old application and robot also showed me which room it was in. I had no problem setting it to run and then leave. I cannot do that with the Shark. I have to stay home so I can refill the water when I want to mop.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We appreciate your feedback and thank you for your review. We are sorry to learn that you are not satisfied with your Shark Robot. Your comments will be shared with the relevant teams for consideration in future designs. If you require any help with your product, please reach out to our team at 1-888-228-5531.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Use tech to help with Vacuuming? YES! Why not?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift from family who wanted me to have technology help with cleaning. I'm delighted with the Robot vacuum!
I would recommend this to a friendRated 2 out of 5 stars
Not worth the price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really miss my old Shark vacuum. This new one constantly bumps into everything and has gotten pretty scratched up as a result. It often refuses to run on schedule or even when I command it to via app or button press. Plus, it doesn't pick up dirt and debris as well as I’d hoped. I keep it clean, so clogging isn’t the issue. I'm just tired of watching it run into obstacles and damage itself, especially considering how much it cost.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Alyshia,
Thank you for taking the time to leave a review.
We would feel the same in this situation and we’d like to help you with your Shark Matrix. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Long hair cats- no problem!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this robot vacuum. It does an excellent job with long haired cats. I researched several before this purchase and I am happy I chose this one
I would recommend this to a friendRated 5 out of 5 stars
Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product. My floor is super clean and my back feels great!
I would recommend this to a friendRated 5 out of 5 stars
Good mop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work amazing I have multiple dogs and it keeps up with all their mess!
I would recommend this to a friendRated 5 out of 5 stars
Shark vacuum and mop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever. Only if you will spend some time cleaning it
I would recommend this to a friendRated 5 out of 5 stars
Shark vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and very nice features. Does the job as I was expected. It's really a life and time saver. Totally recommend it!!!
I would recommend this to a friendRated 5 out of 5 stars
Good item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, does exactly like it is described. Also has a map that you can apply so that if you have a rug it will skip it during the mopping.
I would recommend this to a friendRated 5 out of 5 stars
Great robot vac
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this vac. Love the BAGLESS self empty. Not many offer this feature. Seems to pick up well overall. Works well on carpet for a robot. We have 2 dogs. Haven’t tried the mop feature yet. Would highly recommend if you have pets!
I would recommend this to a friendRated 5 out of 5 stars
Really good for in the house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, the app is really helpfully for use iRobot.
I would recommend this to a friend














