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Customer Ratings & Reviews

Your price for this item is $399.99
The comparable value price is $699.99

Customer reviews

Rating 4.3 out of 5 stars with 815 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are delighted by the Matrix Plus 2-in-1 Robot Vacuum & Mop's mopping feature, easy setup, self-emptying function, and mapping capabilities. They appreciate how well it cleans, handles pet hair, and operates quietly. However, some users have concerns about its battery life, occasional malfunctions, small water tank capacity, and high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 815 reviews
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    LOVE THIS VACUUM

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT VACUUM, DEFINATLEY JACK OF ALL TRADES, WAS EASY TO USE

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well

    Rated 5 out of 5 stars

    Shark

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it! Cleans extremely well. It’s better than I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good vacuum, moos well, sucks well, the program is pretty easy

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. No issues, second shark we’ve bought and mop works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its annoying to have to switch back and forth the vacuum doesn’t differentiate between carpeted and uncarpeted mop mode dries fast

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Clean-ator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent item, easy to setup, cleaned very well..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shark 2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Takes a lot less time to clean the roller than it does to vacuum the house. Mopping works well. Happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark robot works very well. Cleans our wood floors nicely vacuums' and mops the floors. Great product my wife loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great vacuum; still room for improvements.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum. The laser mapping of the house improves the navigation of the robot. No more bump marks or scratches on furniture. Quieter than my Shark 2100 vacuum. The app needs some improvements. The No Zone does match perfectly to map seen in the app.

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well
    Cons mentioned:
    Error message

    Rated 1 out of 5 stars

    Not worth it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it did work cleaned well. After 1 month of having it kept saying there was something stuck when there wasn’t.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product I was happy to use it , I will tell other people to use it , it clean most of my floor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and friendly Best Buy app

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an easy and friendly app for Best Buy. It’s a way to shop at BB. I love this app as you can use the BB card and if you don’t have one the. You can apply one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome robovac

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it and it vacuums a lot more than i thought it would

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall pretty good vacuum. The mapping function needs some work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment for keeping our house clean. We have three dogs and it keeps dog hair and dirt cleaned up every day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine works awsome much better than the rumba i have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark - Matrix Plus 2in1 Robot Vacuum & Mop works great. I was surprised on how well the mop function worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark matrix

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order arrived on time and in good condition. Product works fine so far. Haven't used mop function yet though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best investment yet!!! Great product.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment I’ve probably ever made. I really am enjoying the benefits of using this Shark VacMop Robot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST PURCHASE EVER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! It sweeps and mops without leaving puddles on the floor. Even the basebords get cleaned.

    I would recommend this to a friend