Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $379.99
The comparable value price is $699.99

Customer reviews

Rating 4.3 out of 5 stars with 822 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are delighted by the Matrix Plus 2-in-1 Robot Vacuum & Mop's mopping feature, easy setup, self-emptying function, and mapping capabilities. They appreciate how well it cleans, handles pet hair, and operates quietly. However, some users have concerns about its battery life, occasional malfunctions, small water tank capacity, and high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 822 reviews
  • Pros mentioned:
    Mopping

    Rated 3 out of 5 stars

    Cleans well, terrible to set up

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well, definitely some work is needed on the software. When you first attach the mopping attachment it can take almost a full pass of my kitchen before it starts dispensing fluid. Also, the house mapping could be better or easier to tune. Took a couple hours to get it dialed in to mop next to our area rug but not on it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Wyatt,

      Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We’re glad to hear that it cleans well, though we understand that the software and mapping setup could be more seamless. It’s great that you were able to fine-tune the settings to avoid mopping your area rug, but we appreciate your feedback on making this process more intuitive.

      We’re always working to improve our technology, and insights like yours are incredibly valuable. If you need any further assistance in optimizing the mopping or mapping functions, our support team would be happy to help at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Self empty

    Rated 4 out of 5 stars

    Good item

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very loud. Like the self emptying. I really like the fact that it is self emptying, though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE MY SHARK!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got hardwood flooring and instantly started to regret because nightly sweeping just wasn't doing the job. I was not able to walk around the house barefoot without having stuff stick to my feet...UNTIL this shark came into our lives. I kid you not, it has been GREAT! I don't have to worry about walking around barefoot. NO MORE ISSUES WITH STUFF STICKING. This has allowed us to enjoy our home again.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    Great !

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good if you don’t have pets , or atleast my dog was not a fan of it . But perfect for a quick clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome robot vacuum

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I love Shark products. This is my 3rd robot vacuum. 1st one from Shark. I love it. Picks up everything. I have 2 labs so lots of dog hair. Works great. Great purchase, great value. Haven’t used the mop as I haven’t really needed that. I just like the dog hair picked up daily

    I would recommend this to a friend
  • Cons mentioned:
    Error message

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it; it does an amazing job. I rotate the extra pads in the washer to keep them fresh. I initially bought an iRobot, but it didn't quite meet my expectations. Since switching to a Shark vacuum, which was also more budget-friendly, I've found it to be far more effective for my needs. If you shed a lot of hair lol, you will need to remove them from the rollers every once in a while. An error comes up saying the roller is stuck.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    great item

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, both the vacuum and the mop. So glad i purchased this model

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Shark robot vacuum

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was skeptical at first but after my wife set it up Iwas impressed. This thing really does a great job on our floors, would definitely reit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, but could be better.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was prepared to give this 3 stars, but I learned that I have the problem of having more floor space than this has a fluid reservoir for. This is advertised as cleaning your floor row by row. Mine might do that for 60% of my floor. The rest is sporadic and inconsistent. On the positive, it handles my rugs without issue.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 4 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guy is awesome!! Very accurate mapping and does not miss any spots!!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great combo vac

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great combo mop and vacuum robot. Easy to use but mop does use a lot of cleaner. The mop does a decent job of cleaning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad we purchased it.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark Matrix Plus 2 in 1 Robot Vacuum & Mop has done better than I would thought. We have dogs and it does get very dirty and this thing picks up everything and has no problem with it. The mopping feature does good and helps out with keeping the floor looking good. I would definitely recommend this to others and we have purchased this as a gift for family as well due to it doing such a great job job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well

    Rated 5 out of 5 stars

    Shark robot vacuum

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new robot vacuum! It clean very good, take time to come back and reclean, mopping clean. It is a good size which gives it clean under bed and cabinets

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well

    Rated 5 out of 5 stars

    Best invention ever

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a dream I could never keep my floors clean on my own so glad my husband bought me this as a gift for Christmas

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Cleans up pet hair well

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE LOVE LOVE my shark! It was easy to set up and does a fabulous job cleaning up . We even have pet hair that it deals with easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice robot to keep around.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great app with it for designating areas and mapping areas for both wet or dry clean up. Easy to clean and use. Helpful for keeping up with the light clean up and keeping the hardwood shiny.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesnt clean 2-3inches away from walls

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the device due to reviews and $300 price drop. I am disappointed in the anount of debree and dust it misses. I programed the separate room features and it keeps going into a stay out zone. I like hiw it charges and the concept of it vaccuming when not home. But just doesnt work well. When it goes back to the doc. I like how the debree sucks into the stand automatically. This could be a nice vaccuum if it vacuumed well and the features worked as intended. The programming of separatr rooms could be resolved with an software update. The ability to vacuum close to walls would require a design changes. Ok ig you need floors vaccuumed in a general sense. But if you want the floors truly vaccumed aleverywhere. Do not recommend.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We appreciate your detailed feedback and are glad to hear that you like the self-emptying feature and the ability to schedule cleanings while away.

      We understand your frustration with missed debris, difficulty navigating stay-out zones, and room mapping. Optimizing performance can sometimes require adjusting the mapping or ensuring sensors are clean. If the vacuum isn’t cleaning close to walls as expected, we’d be happy to offer troubleshooting tips or discuss potential software updates that could improve functionality.

      If you'd like assistance with improving its performance, please reach out to us at 1-888-228-5531, and we’d be happy to help.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Easy clean with Shark Robot

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for being our first robot vacuum. Mopping feature is really goos and self clean feature helps not needing to empty the trash daily. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Awesome little robot

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a rather complicated one floor house with a husky and this thing makes it look easy. Does exactly what i want it to do and saves me time. The mop feature works excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was concerned with a single sweeper and it also being mop capable that both would suffer in performance. But we took a chance and both work great. We did upgrade the sweeping brush to a three brush but it works well either way. Mopping is honestly better than anticipated. You will still need to clean and scrub but this definitely extends that out a lot while ensuring all the hair and dirt is mostly gone. I think the only issue I found is with the new method of tracking and mapping is certain areas lower to the ground it doesn’t even attempt to go under which is unfortunate. But I recommend it still over any other smart robot vacuums.

    I would recommend this to a friend