Customer Ratings & Reviews
- Model:
- AZ3002
- |
- SKU:
- 6514610
Customer reviews
Rating 4.7 out of 5 stars with 835 reviews
(835 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the Stratos Upright Vacuum's powerful suction and ease of use, highlighting its effectiveness in removing hair and pet fur, as well as its odor-neutralizing capabilities. However, some find the vacuum heavy and noisy. While many appreciate its performance, a few customers feel the price is high.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
WORST VACUUM I’VE EVER OWNED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST VACUUM I’VE EVER OWNED The Shark Stratos is the worst vacuum I’ve ever had the misfortune in buying. I purchased this vacuum approximately Feb 8, 2024 just after my son’s birth. I did a lot of research for a good replacement after the $105 Bissell we had died after 4 years of respectable service in our house with 1 dog and 3 cats. I did a lot of research while at the hospital and thought I stumbled across a good vacuum with the Shark Stratos and boy was I wrong. The vacuum motor and brushes locked up Mar 11, 2025 so it barely made it a year. I spent $400 on this piece of junk when the $105 Bissell made it 4 years before failing. Shark is making cheap pieces of junk that end up as e-waste. BOYCOTT this horrible company. They don’t make these vacuums repairable. https://youtu.be/A1wnvztYIwY?si=uXrXpUlUefUY1tHY
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
Rated 5 out of 5 stars
Great vacuum
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is great, i was doubting about it with the harwood floors but it works great. And on carpet its perfect.
I would recommend this to a friendRated 3 out of 5 stars
Shark
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but it could make better to Access to clean the head where the lint collects.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We appreciate that you share that with us. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Colossal waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great machine for about a month. I bought this because of the self-cleaning rollers which worked well however, all this managed to do was relocate the hair to the roller bearings which are enclosed and not customer serviceable. The hair wrapped around the bearings created enough torque on the roller drive motor to trip a 20 amp breaker. Shark uses T15-S and T10-S torx screws and there are no repair directions on the Shark website, leaving the only repair option to returning it to Shark. Shipping woukd exceed the sale price I paid so it's on it's way to the dump! What a colossal waste of money and I'm not surprised to see that this a discontinued model. Fortunately, a have a 10 year old shark that still works. What happened to Shark quality!?!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi William,
Thank you for taking the time to share your experience with the Shark Stratos Upright Vacuum. We’re glad to hear that you initially found the self-cleaning rollers effective, but we understand how frustrating it must be to encounter issues with hair accumulation in the roller bearings and the lack of accessible repair options.
Our goal is to provide durable and easy-to-maintain products, so we truly appreciate your feedback. We’d love the opportunity to assist you with troubleshooting or discuss potential solutions. Please reach out to our team at 1-855-427-5127—we’d be happy to help in any way we can.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Easy to use…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is lighter, easier to maneuver, and it cleans better than our old Dyson ball. It’s still very new so review is limited.
I would recommend this to a friendRated 5 out of 5 stars
Shark Stratos is awesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best vacuum cleaner I’ve ever used!! Worth every penny and then some!
I would recommend this to a friendRated 5 out of 5 stars
Happy Cleaning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really glad we purchased this vacuum. This vacuum is doing all the right things for my cleaning needs
I would recommend this to a friendRated 5 out of 5 stars
Vacuum
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vacuum. Relatively light weight and very easy to maneuver
I would recommend this to a friendRated 5 out of 5 stars
Great but
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and fast shipping. I will ship here again.
I would recommend this to a friendRated 5 out of 5 stars
Vacuum cleaning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vacuum! It helps to use this for my home.
I would recommend this to a friendRated 5 out of 5 stars
Shark Stratos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Machine works great especially that no hair gets trapped in the roller
I would recommend this to a friendRated 5 out of 5 stars
Vacuum
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Works very well with cleaning and disinfecting the carpet!
I would recommend this to a friendRated 4 out of 5 stars
Powerful vacuum cleaner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good, powerful but a heavy to carry around. still a very good vacuum,
I would recommend this to a friendRated 1 out of 5 stars
Sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vaccum sucks. Have to empty the tank every couple swips. I have alot of dog hair and the tank doesnt even fill up all the way before it shuts down. Back tank never gets the hair or dirt.
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't pick up dog hair!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great on hardwood, but did not pick up dog hair even after 10 + passes. It went back to Best Buy. I also thought it was weird to manouver.
No, I would not recommend this to a friend