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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $649.99

Customer reviews

Rating 4.7 out of 5 stars with 843 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers recognize the product's easy setup, affordable price, and compact size. They appreciate its performance, memory, and storage capacity. However, some customers express a desire for a CD drive and have concerns about Windows 11.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 843 reviews
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Amazing computer for an outstanding price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing computer for an outstanding price. I would highly recommend this computer prior to this. I had a custom build, and I was very sad that I burnt out the motherboard after four years and to switch over to a new computer was kind of difficult for me, but after a couple days, I was very used to it and it’s just as fast if not faster, I would, however, potentially put more into the computer maybe in the next month just because of the way I personally work but I would highly recommend this purchase for anybody

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Very satisfied with this PC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer works exactly as expected. My old PC was 5 years old with a much older chip and the improved speed and performance is noticeable.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Emergency Purchase was a real life saver!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I wish it had a DVD drive, it was the desktop I needed when my previous desktop stopped working. There are a few hiccups with the rear USB ports, but it's nothing too serious to work around. And the price was right, especially considering it was an emergency purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer, it was very easly to set up, fast boot up time. Does not have a disk drive but in todays day and age one is not needed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It being on sale just put the icing on the cake

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am completely satisfied & in awe of the speed of this new tower. It is far beyond what I was expecting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great starter option

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my mother to work from home. Works great.

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    No Accoutability

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a computer online for delivery and the courier left the package at the garage in the rain rather than on the covered porch which means it got soaked. When I informed the store manager, she said it was my problem to deal with and said she would not hold the courier nor Best Buy accountable/responsible. The store manager also denied a refund and would only issue an exchange. After contacting the corporate office, I received a full refund and bought another computer from another retailer. Now that I know Best Buy's lack of concern for customer satisfaction and poor business practices, will not be shopping at Best Buy again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great basic computer !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great basic computer for my office needs. Fast enough to handle most tasks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Fine Replacement

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is a replacement for a 15 year old HP that I have been using for emails and occasional photo editing. It seems to be a solid unit coming in just above "entry level". It should be perfect for my needs. It is unfortunate that it doesn't have a CD/DVD drive, but it seems that's how they all are nowadays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am satisfied with this new computer.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third HP computer. For simple tasks, I am satisfied with this computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice desttop for the price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter needed a desttop that had enough memory to run autocad for a school project. This one does the job and the sale price was very low for what you get. It is surprisingly small and lightweight which is also nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp DDESK TOP COMPUTER

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my HP from BEST BUYS is because of CUSTOMER SERVICE not like AMAZON I could it got it for a little bit less but it something happens to it any issues I could just take it to REAL PEOPLE LIKE BEAT BUYS so for me is worth it

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer works great and use it everyday online ordering was very simple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase of the HP CPU & Monitor w/accossories

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person was very helpful and accommodating. He really helped me out by letting me understand the difference between purchasing an all-in-one as opposed to purchasing a CPU. I am very happy with my purchase and his recommendation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far is the best decision the computer is working fine is very fast and I got use to the windows 11

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CPU

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install, not heavy, and looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome computer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a glorious computer and doesn't have any problems with temperatures when I'm playing games. I upgraded the RAM to 32GB to help in that endevour though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems. Will add Ram later. Quite light, and nice color.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, affordable pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the computer has worked well. My laptop wasn’t cutting it for printing shipping labels and price tags.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product Wife is very happy with the system. That’s all I need to say.

    I would recommend this to a friend