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Customer Ratings & Reviews

Your price for this item is $249.99
The comparable value price is $499.99

Customer reviews

Rating 4.4 out of 5 stars with 532 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers appreciate the self-emptying feature, which saves them time and effort. They also value the mapping capabilities, easy setup, and quiet operation of the vacuum. While some users have concerns about corner cleaning, battery life, error messages, and the vacuum getting stuck, many find that the pros outweigh the cons and are pleased with the overall performance of the Matrix Self-Emptying Robot Vacuum.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-532 of 532 reviews
  • Rated 5 out of 5 stars

    Grammies Lil helper

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with My Shark!!! My granddaughter named her Rosie, I guess on the count that Grammy likes to clean and this is going to save me a lot of time! Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Neat vacuum cleaner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this vacuum cleaner. It’s definitely a step up from our old Shark. I love how it maps out our home and empty itself. It doesn’t run into the walls or furniture like our previous one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shark robot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and gets the dog hair without emptying the Shark.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robit vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing. I did a lot of comparing and by far this product works very well on both carpet, rugs and hardwood floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maps out house and does a great job Love that it goes back to charging station on its own. Gets under places like sofa and beds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, cleans well so far. The spot and room cleaning features are great, you can quickly clean specific areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tony Shark is my hero

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lifesaver when you have a dog! Wish the battery ran a bit longer, but otherwise works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with my Shark clean my floors every night

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharkana

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my robot very efficient and extremely convenient since my dog sheds a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than the IRobot! It works like a charm.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    A bit disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked well for the first few weeks but now it’s not holding charge and keeps saying error 6 and as of now it will not charge and can’t use it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Not a tangle free brush

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason I purchased this was, I thought the brush was tangle free. I have a dog. So something I waanted. My mistake if I misunderstood

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
      Kind regards,
      Shark Clean