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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 884 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are delighted by the NeverChange Air Purifier MAX, particularly its impact on air quality and its minimal noise level. The long filter life is a significant advantage, and users appreciate its overall performance and odor removal capabilities. Its ease of use and effective coverage area further contribute to customer satisfaction, with some also praising the responsive auto mode and sleek design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 884 reviews
  • Rated 5 out of 5 stars

    Best Air Purifier

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Air Purifier is the best! Easy to assemble and use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good until it stopped working.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy with this product until it notified me that I had to change the filter (two months after the purchase). I followed the instructions and cleaned up the filters, but it kept saying the "dust filter" needed attention. So, I went to check on videos of how to reset the filter, but it didn't work. So, I had to return it because there was no way to reset the filters. Maybe this was a defective unit.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for sharing your experience with the Shark NeverChange Air Purifier MAX. We're glad to hear you were initially satisfied with the product, but we’re sorry the filter notification issue led to a frustrating experience and ultimately a return. We understand how disappointing it is when a feature doesn't work as intended, especially in a product designed for long-term ease of use.

      It’s possible this was an isolated fault, and your feedback has been noted for our product team. If you ever consider giving Shark another try or need support with a future product, we’re here to help—please don’t hesitate to reach out to us at 1-855-427-5127.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Does the Job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and effective Air purifier. I do not have to use every day but when I do the cooking odors and any stale smells disappear. Great

    I would recommend this to a friend
  • Pros mentioned:
    Air quality

    Rated 4 out of 5 stars

    Air purifier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can tell a difference in the air quality in my home since this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome thanks smells good aswell. Helps when they cook fish and the smoke in the air. It used to be dusty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product! Slick style works great! i have this for a year with no complications

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Am

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about shark, Excellent product. I did purchase few of them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We liked the product, but doesn't live up to the five year life of the filter

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there,

      Thank you for sharing your feedback. We’re glad to hear you liked the product overall, and we understand how important filter longevity is for your experience. Your input is valuable and helps us improve our products. We will absolutely share your feedback with the relevant teams for consideration on future products.

      Kind regards,
      Shark Clean

  • Rated 2 out of 5 stars

    Not Worth the Money

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air purifier worked great in my home for about 1yr 1/2, then it malfunctioned. Called support and they sent me a new one. After another year not even runing full time it has malfunctioned again. Definitely will not last 5 years.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Nancy,

      Thank you for taking the time to share your experience with us. We apologise for the inconvenience this has caused, and we understand how frustrating it must be to experience repeated malfunctions after receiving a replacement unit. This isn’t the experience we want our customers to have, and your feedback will be relayed to our internal team for further review and improvement. To ensure we can look into this issue once more and provide the support you need, please contact our Shark customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll be happy to assist further.

      Kind Regards,
      Shark Clean

  • Pros mentioned:
    Air quality, Filter life, Odor removal
    Tech Insider Network Member

    Rated 4 out of 5 stars

    No filter replacement, works great at large spaces

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the last couple of years, due to the recurring wildfires nearby and poor air quality, we were desperately looking for a competent air purifier that can take care of our large living space, but we were unable to get a decent one. Instead we had to make do with multiple smaller ones which ended up taking a lot of space and created a lot of inconvenience. Thus the Shark NeverChange Air Purifier Max was a welcome addition to our home and replaced almost all our purifier units. The unit is a medium sized cylinder, standing just under 2 feet. There’s a display on the front that shows the air quality in the surroundings (and can also show the PM count if chosen), and a touch-based control panel on the top. The control is simple and intuitive, and allows control of the fan speed, timer, and some basic functionality. The air inlets are on the side, while the top part also doubles as the outlet. There are 2 filter systems in the unit - 2 outside “mesh” type permanent filters that traps larger pollutants like hair and debris, and then there’s the cylindrical main filter that actually does the major work. And that main filter is the unique feature of this air purifier unit. Branded “NeverChange”, this filter is claimed by Shark to last up to 5 years. Now that begs the question why call it “NeverChange”, but to put in perspective, all the other air purifiers I have in my home need a filter change every 6-8 months, and they are not cheap by any means. And that equals a lot of money spent every year to keep them working. This is exactly where Shark has stepped up the game, and that alone is a driving factor to get this purifier over others. The main filter can capture up to 99.98% airborne particles and exceeds HEPA standards, at least based on Shark’s internal testing, but I’m always in the lookout to get independent testing data (which is annoyingly quite hard to come by). I sincerely hope Shark gives that out in the future. But given Sharks track record, give them the benefit of the doubt. Apart from filtering, the unit is very user friendly and almost a “set and forget” type appliance. The auto mode constantly monitors the air quality and churns up the fan speed as needed, and more importantly, can turn it off completely to conserve both power and filter lifespan. Furthermore, the display can be dimmed so at night it doesn’t create an eyesore (and for me works like a night light). The build quality of the air purifier is decent - it’s not built like a tank, but does seem to be well put together. The only issue I had was that the bottom panel that holds the main filter needs to be screwed on properly - once I was trying to move the unit when that part popped off and the filter fell out. I hope Shark improves the locking mechanism in future iterations to make it more foolproof. On top of all these, there’s an odor-neutralizing functionality that uses consumable cartridges that can freshen up the area. As for performance, I could only do comparisons with my existing units, and I can say for certain that it performed almost as well as units double its price. I could see that it was able to detect smoke and odor from my “Asian” cooking - it pumped up the fan when I was frying some things and forgot to turn on the cooker-hood, and after a while I felt that most of the odor was gone. I have two dogs and dog hair is common in our house. It seems the unit was able to capture most of that (apparent when I took out the outside filters). All the filters need to be cleaned regularly to ensure peak performance, but taking them out and vacuuming them is very easy to do. It’s hard for me to declare this is the best air purifier out there without a lot of data. But for the price, Shark has created a very good competitor. The removal of constant filter change is the star, and the design and operation is very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It does what it says it will do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cleans the air. I use it a lot when I’m cooking to clean the air and you can see the percentage change up and down as it purifies the air. I like it and would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Filtered air

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for my son’s apartment. His neighbors smoke, and the air outside is dusty and dirty. The apartment is carpeted , so who knows how well it was cleaned, prior to him moving in.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn't Work As Expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this with high hopes of cutting down the amount of dust in my home, but it's not really helping. I put this in my kitchen a few steps from my range and it still gets so dusty. We use the stovetop once or twice a day and I dust it off and still have to even after getting this. The little filters, that are like dryer lint filters, do have dust they've collected. I think this may be equivalent to just running a fan, but I'm keeping it and running it hoping that it's doing something I can't see.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello, Thank you for taking the time to leave a review. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean

  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Air purifier

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well, it’s quiet , has a nice clean scent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always count on Shark for a good product!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well! Powerful and gets the air clean. Good at eliminating cooking smells etc.. but I believe the scent pod that comes with it does not last long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great air

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never realized that the air was so bad at times. It really makes a difference in the allergies we have. I wish I had purchased the air purifier years ago. Very happy with this unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always on the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work well, it sets along the wall in our great room (kitchen/living/dining room) with 12’ ceiling. Anytime there’s something cooking, it goes to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, Best buy customer service is always excellent. Filter system did need to be replaced in 4 months but I was in an environment with a lot of cigarette smoke.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean air

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It helped me with my allergies.And, i love the odor-eliminating feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift. She needed this for new home. Excellent purchase.

    I would recommend this to a friend