Customer Ratings & Reviews
- Model:
- CM371
- |
- SKU:
- 6570530
Customer reviews
Rating 4.8 out of 5 stars with 185 reviews
(185 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.9
Rating 4.9 out of 5 stars
Customers are saying
Customers commend the Hot & Iced XL Coffee Maker for its cold brew function, ease of use, and easy cleanup. They appreciate the convenience of the removable water reservoir and the permanent filter, as well as the programmable feature that allows them to pre-schedule brews.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Good with one significant flaw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water container slowly leaks. Lift it off to find the base full of water. Eventually the leaking water drying out where the tank meets the base means mineral deposits start to build up. The core problem is that the gasket between the tank and main unit is of poor quality. It does not seal 100%.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. We greatly value our customer's opinions as they help us continuously improve and develop products that truly meet the needs of those who trust us. Please rest assured that we will share your observations with the appropriate teams for review and consideration in future improvements. In the meantime, if you need additional assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Once again, we appreciate your feedback and look forward to providing you with a more satisfying experience in the future. Kind regards, Ninja Kitchen.
Rated 5 out of 5 stars
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design. Fits well on countertop. Works to perfection.
I would recommend this to a friendRated 5 out of 5 stars
Works great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We use it to make tea! Just add sugar to the pot and you’ve got quick sweet tea
I would recommend this to a friend- Cons mentioned:Ninja coffee
Rated 1 out of 5 stars
Awful coffee
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buyed this machine 4 months ago, and makes bitter coffee. I've give ot many chances, thought it was the coffee and bought another one, and no, its just the machine.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're sorry to hear that you aren't happy with your coffee maker. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
broke in 2 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased this coffee maker 2 months ago and it no longer makes hot coffee and the hot plate does not get hot...
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your CM371 is no longer making hot coffee. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen