Customer Ratings & Reviews

Great computer but horrible Best Buy service. I opened it and discovered that it was dented, I went to customer service and they told me that they couldn’t do anything about it. $1200 for a dented laptop. Absolutely dissatisfied.

I thought it would be faster but it does lag a little bit over all it’s a great laptop there’s just no accessories for it because it’s so new. Great laptop for everyday just a little laggy when trying to multi task

Purchased an HP laptop via Best Buy's Telephone Sales Department. Never advised the salesperson that I would be using the laptop for gaming. She advised an HP Ryzen. I had no idea it was a laptop primarily for people who game. She also advised me that the instore Geek Squard could transfer my documents/data from my old laptop to my new laptop while I waited in the store which turned out to not be true, Not an overall good experience.

Speaker quality poor and doesn’t measure up to my previous model.

This computer had all the specs I wanted in a laptop. I sadly got a defective one, new out the box. Turning it on and connecting it to the internet was a hassle. It kept dropping the signal even though the rest of my devices worked smoothly and had fast internet. I turned the wifi off from my other devices to see if that was the problem... it did not fix it. I had to reset the laptop a few times in order for it to finish programming. The internet was super slow to load any page. I went to the HP drivers website to try to download drivers. I would download and would only get to 3%. I tried to fix it myself with steps online but nothing helped. I even reset the network in settings. Returning it was very quick and easy thing since it was within 15 days.

I ordered this supposedly from the Glen Allen store, and made the mistake of not picking it up in the store. The website offered free delivery on the next day, which is what I opted for. Not only did it not arrive - I was told I could not pick it up in the store because it was coming from a totally DIFFERENT store! Today, I received a message that it would be delivered in TWO WEEKS. Do better, Best Buy. I will NOT be ordering electronics from you again.

Thsi is an awesome computer but after a couple years, the screen just went black

not user friendly???????????????????????????????????????????????????????????????????????????????????????????????????????????

Had issues with it tocuh pad keep not working well

The touch screen did not work so returned - 1 star, reading customer reviews, I believe there are many that have had problems and for many years and HP has not fixed it. If I could give stars for the individual I purchased from and customer service at the Roanoke Best Buy it would be 5+

I wish they made it in a bigger screen and keyboard

When I went to register this computer with HP I found out it was a discontinued model. There was not any indication of this on Best Buy's website when I purchased it. It was intended as a Xmas gift for a college student and a discontinued model would not have been appropiate.

I was so excited to receive my my laptop. But when trying load windows 11 things went south. I requested a exchange but got a cancel order. Can't understand why I get a replacement.

Lasted only 2 months before just randomly dying. Gotnit serviced at bestbuy (10 out of 10 to them) and they suggested just refunding and getting store credit then trying to fix this device.

Got the dreaded black screen after owning the product for 2 months. Had to revert to factory settings. Returned for a Lenovo.

The hp laptop for Christmas after a month the laptop just blank out and wouldn't turn on

Had to return it. The wi fi stopped working. Got another laptop.

Not working after less than 2 months. Let’s see how HP support goes.

Worst experience ever. Trade-in was a scam to get you to buy.

Do not like operating system, confusing to use. Didn't come with directions