Customer Ratings & Reviews

This is by far the worst printer I have ever owned. It has never lasted more than a day on my Windows 11 computer when it would go offline and would not print. Every time I called HP support it would take hours and the problem would immediately return. Best Buy has been of absolutely no help in any way, and will not even grant me the decency of exchanging this on a more expensive printer that actually works. LET'S SEE IF I WIN THE $400 FOR WRITING THIS TRUTHFUL REVIEW!!!!!

DO NOT BUY. I bought this printer August 27th and by the end of October it was no longer printing label sheets. It kept eating the label paper but prints regular paper fine. Called HP service - it is the printer, they ran tests, I wasted more printer paper for them to tell me my only option is for them to send me a REFURBISHED printer and I have to send my printer back within 15 days. So this $500 printer I paid for is a lemon and I now have to be satisfied with a refurbished one that I could have purchased for half the price.

I love it, it’s very useful and works well, ❤️❤️❤️❤️

Instructions are skimpy, it is made with super light, thin material which suggests it will not hold up well

Wicked network issues: have to power cycle it every time I want to print something. Driving my husband crazy!

Was very difficult to set up wireless. When finally got it set, it stopped working shortly after. A few hours later I plugged it into the laptop via USB.

The drivers are up to date, yet it constantly needs to be rebooted to make a simple scan. Duplex scanning stopped working 3 months ago. Worked great for about 6 months, and has been disappointing since then. Wish I could return it.

This model doesn't print or scan on both sides of page. This should be shown upfront in description and the price should be lower than comparable models that do print and scan on both sides also known as duplex mode.

We needed this printer for my office ASAP. I purchased it with one day delivery, but they tried to deliver it at 10pm at night! It's an office building, so of course no one was there and instead of just delivering it the next day, they returned it! Now I have nothing and have to order another one, but it will take 10 days to process the refund on the first one! What a circus. NEVER ORDER FROM BEST BUY FOR YOUR BUSINESS. It seems they only know how to deal with consumer buyers.

I get this printer on sale at $412. Told the ink woukd be $149. Cool. Before I oprned the box did a couple of calls. No! The coat if ink is $500. No way. Took that crap back. Ink more expensive than printer.

Used very little and it says cartridge running low so it might even be lower rating im really considering its not that great.

defective product it works very slow and needs to restart with every scan it does cannot carry it back and return also its a waste

Although it is a nice printer. I expected a little better quality printing.

It won’t print a PDF. I have tried everything I can think of and just can’t get it to work. It’s too bad when you buy a good product you still need to call for service.

Great footprint. Works with Windows 11-ARM. However, the scan speed is terrible, and it doesn't have duplex, making it far too overpriced for what you get. It may seem like a lot, but you will not be sorry if you bump up to the next level HP MFP.

Not a good printer for businesses, Locks up, Has a hard time communicating with our Point of Sale program.

Misrepresented by 2 sales representatives in Lexington KY. We were told the printer had fax capabilities and it does not!

This printer is a total piece of junk, it stops working multiple times a day, I have to turn it all the way off and back on again. Do yourself a favor and buy a different one.

First, I would like to compliment HP on their packaging for this printer. If you follow the instructions on the box lid after opening, all you have to do is lay the printer box on its side, grab the two hand loops at the top of the heavy plastic bag that the printer is wrapped in, have someone hold the box in position, then you simply pull outward sliding the plastic bag with its Styrofoam packaging and the printer out of the box and onto the floor. Now, all you have to do is remove the Styrofoam packaging and bag. It was really simple and I did not have to destroy the box or Styrofoam packaging to unpack the printer. Initial setup was a breeze. As I always do when I get a new printer, I go to the manufacturer’s website and download the latest software package and all the drivers needed. HP’s website did not disappoint me as it was very well organized and a simple search with the product ID took me to everything I needed to download. Everything I needed for updating was in one download. I connected this HP Color LaserJet to my home network using Wi-Fi. The connection to my home network was seamless only needing my input to choose my Wi-Fi name from the list presented and then type in my Wi-Fi password. That’s it. Everything else was automatic. Connecting via Wi-Fi is really the way to go as you can place the printer anywhere you want it. It’s nice not to always be forced to have the printer within 6 feet of the computer eating up precious table or desk space. After downloading and installing the software, I added this HP Color Laser Jet Pro MFP 3301sdw printer to my Windows 10 desktop without any problems whatsoever. Later I set it up on my Windows 11 laptop without any problems. I was able to print immediately. The print quality and speed of printing are outstanding. This is the fastest printer I’ve ever owned. My wife was pleased to see that this printer can handle transparencies. She is a porcelain artist and frequently needs to print line drawings onto transparencies for transfer to the porcelain. If a laser printer doesn’t specifically have a transparency setting, which many do not, then the corona wire that fuses the toner will be too hot causing waves and wrinkles in the transparency. That basically ruins the transparency. Now, on the downside. I was very disappointed on the scanning side of this MFP. Unfortunately, even though HP markets this multifunction printer right on the box as being “Perfect for Small Business” it does not have ADF full duplex scanning! I just can’t imagine any small business being okay with a multifunction printer that can only scan one side of a stack of papers at a time. That can lead to document interleaving nightmares! I chose this printer to replace another brand MFP that had ADF full duplex scanning and now I find out this HP doesn’t. Arrgh! But, it’s completely my fault because I didn’t dig deep enough into the specs and then I assumed that all small business multifunction printers still offered ADF full duplex scanning. I didn’t realize the definition of the perfect small business multifunction printer must have changed in recent years and apparently no longer includes ADF full duplex scanning. I’m knocking this review down by one star because I think it’s wrong for HP to market this MFP as being “Perfect for Small Business” when it can’t even scan both sides of the sheet of paper! To me, full duplex scanning from the ADF is a very basic need for any small business. I’m just a consumer, not even a small business, and I need it! But setting that aggravation aside, the scanner on the 3301 does a really fine job. The ADF is as quick as any MFP I’ve ever owned. It doesn’t seem to matter whether your scanning on the flatbed or from the ADF, the scan quality is great. Finally, in addition to the standard menu, copy, scan, print, and fax tasks found on the control panel dashboard there are quite a few interesting bells and whistles on the dashboard under the Quick Forms menu. With the touch of a button, you can print out sheets of note paper like blue-lined college ruled or wide ruled, music paper, graphing paper, checklists, and so on. When I tested those, it printed out very professional looking forms. In summary, I’m going to recommend this HP Color Laser Jet Pro MFP 3301sdw but with the caveat that small businesses are forewarned that this MFP does not offer ADF full duplex scanning. But the rest of what this MFP does, it does very well.

Is not a user friendly printer. Every time is working make sounds like an old printer. Very slow to start working. and printing legal documents is a pain, you have to put one page at a time and alway press ok button.