Customer Ratings & Reviews

Just what I needed to replace my original surface pro 3

My rating is not for the tablet, which is a great tool, but for the service I received from Best Buy. I've been a customer for several decades and my house is full of many items I've purchased there (Mutiple laptops, big screen TVs, two tablets, smart watches, GoPro, phones, Irobot, etc). After getting my SurfacePro, I was able to set up everything but the link to my ISP's email. After multiple attempts, I called Geek Squard for help (I have been a My Best Buy Total subscriber). After an hour with the first Squad member, I was told she couldn't help me because her computer was down. The next day, I called again and the person I was connected to kind of helped, but not everything nor all my subfolders in Outlook downloaded. I was told it would take 24-48 hours for them to appear. The next day not only didn't the folders show up, but again nothing would appear when I tried to open Outlook. Thinking an appointment in person might work out better, I set an appointment at my local Best Buy. After 30 minutes of working with the Squad member, she took the tablet back to a technician. After another 15 minutes she returned to me saying there was nothing they could do for me. Her explanation was that they have always had a problem with my ISP! After indicating that was unacceptable, that I had two laptops, two smart phones, and an earlier tablet that could all access my email, I was met with a shrug and her repeating that there was nothing they could do beyond giving me the phone number for the ISP's tech support. She offered to get a manager which I accepted. He arrived and I explained what I had been through already and all I wanted was help to access my emails on my new tablet. His response was that they have always had trouble with my ISP and there was nothing they could (would) do to help me. After I again expressed that I didn't just spend nearly $2,000 for the new tablet and not be able to access my emails, that remained unacceptable. From that point forward, all he would say is that they could give me a refund "now or later". After he refused to help any further and just kept repeating the same "refund now or later" line, I was so disappointed and frustrated I gathered my purchases and left. I wasn't ready to give up on my new tablet but knew that Best Buy wasn't going to help me. This isn't the first time this store has sold me something they later claimed to have known wasn't going to work. A few years ago it was a router for this same ISP. After having to pay for a Squad member visit to my home, only to have him tell me it wouldn't work with my provider, I had to return the router. Last year I purchased a GoPro and significant accessories only to learn later that it wouldn't work with my laptop, necessitating the need to purchase a new laptop. And now this tablet. Why keep selling things to people from my region when they know, or believe that those things are not going to work? And as an FYI, after about three hours of time with three different Geek Squad reps, plus two hours of travel time to and from the store, and an hour with tech support from my ISP, and then another 90 minutes with Microsoft tech support, I finally have my emails on my new tablet. It could be done! Best Buy, you have been a huge disappointment and lost this long-time customer.

I thought the product was perfect for what I needed it for which was school.

Very good machine. I thought it'd be faster than Surface Pro 8 or 9, but it is not. I thought the battery would last longer than the Surface 9, but it does not. I expected it to be more responsive than the previous versions but it is not. The price is good.

Bought this for my daughter for college. She loves the easy setup, speed, and storage. Beautiful color, lightweight and versatile.

Surface PC’s have not failed me once again. This is my 3rd surface and by far the best in market for what it is.

Love this machine. Great sync across all my devices in the Microsoft world. A must have for those on the go!

I love the 2-in-1 design. Perfect for talking notes and running smaller engineering softwares for homework.

Took long time to network with my house internet. I need help from my son.

Excellent system but app compatibility has a ways to go , also they really need to start getting some anti glare coatings on there screens it's a little insane Microsoft

Love it! Worth the extra cost when I compare it to other laptops.

Get PC. Son uses it for college and has no issues.

It made art classes easier to create send and share colab work.

Bought 1st ever surface pro, loved it so much I had to upgrade it!

Great computer, but Best Buy changed their price match policy post purchase, saying they won't match prices during the lead up to and after Black Friday. Changing their price matching policy on purchases made just before Black Friday is basically a scam. The price has since dropped over $200 since purchase under two weeks ago...and they won't match the price available from numerous other retailers. They lost my future business over this deceitful policy.

Excellent my son loves it! it does everything he needed plus more

I had to return the first one. Operating system errors. The replacement was easy and works well.

Up to date and tech easy to use. Smooth and versatile

Very knowledgeable Team Members, polite, competent, and confidence!

Ordered surface on 12/12/25 and it is now 12/31/25 and still have not received it . It was supposed to have arrived 12/19/25. Have talked to an 800# twice , chatted with a person and talked to a store manager and NO ONE can tell me where it is or when it will be here. There are no updates or follow ups from anyone. Worst customer service ever. Website states My credit card will not be charged until “delayed items” are shipped. My card was charged on 12/12/25 and still no product. I should automatically get the $400 discount. Not a gift card cause I probably will not shop Best Buy again.