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Customer Ratings & Reviews

$599.99

Customer reviews

Rating 4.7 out of 5 stars with 364 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.9 out of 5 stars

  • Maneuverability

    Rating 4.8 out of 5 stars

  • Ease of Assembly

    Rating 4.9 out of 5 stars

95%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the PowerDetect Upright Vacuum's strong suction power and overall performance, which speeds up cleaning. Users also appreciate its maneuverability, effectiveness in removing pet hair, and helpful light features. However, some customers find the vacuum to be heavy, and a few find the dustbin size cumbersome. A few customers commented that the noise level was acceptable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 364 reviews
  • Rated 5 out of 5 stars

    a shark on the carpet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a really nice vaccume. better than dyson it picks up everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vaccum

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vacuum, great value for the money. would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it highly recommended love the hairless feature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best vacuum ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a strong vacuum. Does a fantastic job with Pet hair.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hate It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this thing. This sounds strange, but the suction is TOO strong. I can't use this on a large (8' x 10') area rug that is soft, and not heavy or stiff. The hose is too stiff so, using the wand to reach something like corners at ceiling level or the vent in the bathroom is very difficult. The attachments are constantly falling off. If you use the lift away feature to be able to vacuum under a bed or something like that, you have to hold the dustcup the entire time because it falls over easily. The best thing I can say about it is that it is purple and the dustcup is easy to empty. It was not cheap, but I'm secretly hoping it will break soon so I can justify buying something else.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there, thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations. We understand that strong suction can sometimes make cleaning lightweight rugs challenging, and we appreciate you pointing this out. For the hose stiffness and attachment concerns, ensure all accessories are securely clicked into place, and use the hose in a relaxed position to improve flexibility. When using Lift-Away mode, place the pod on a stable surface can help prevent tipping. If you’d like, our customer care team can assist with tips or explore options that better suit your needs. Please reach out at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET) . Thank you for giving us the opportunity to make this right. Kind Regards, Shark Clean

  • Rated 5 out of 5 stars

    4 dogs 2 cats

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it Four long Haired Dog and 2 cats picks up all

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    New technology, great vacuum

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great it automatically detects the type of floor space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice vacuum but expensive. Does a nice job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum, lots of features but kinda expensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job at picking everything up off the floors

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Best vacuum but only last 5 months

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No better vacuum but it only lasted 5 months. My heart is broken seeing it dead.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Macey,

      Thank you for sharing your experience with the Shark PowerDetect Upright Vacuum. We’re glad to hear that you loved its performance, but we’re truly sorry that it stopped working after just five months. That’s certainly not the durability we expect from our products, and we understand how disappointing this must be.

      We’d love the opportunity to assist you with troubleshooting or explore warranty options to get you back to cleaning as soon as possible. Please reach out to us at 1-855-427-5127, and our team would be happy to help.

      We appreciate your feedback and the chance to make this right.

      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Brush died on me. Red light.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd give it a 5 stars if it didn't die on me after a couple of uses. Brush stops turning about 10 seconds into use, and red light comes on. Inspected brushes, everything, and found no obstructions. Unplug and replug in after 30 minutes or so and other "reset" methods didn't help.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there,

      Thank you for taking the time to leave a review. We’re truly sorry to hear that your PowerDetect stopped working after only a few uses and that the brushroll stops turning. We understand how frustrating this must be, and we want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind regards,
      Shark Clean NA

  • Rated 1 out of 5 stars

    Bummer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got the vacuum on July 6th and it quit working on August 8th. Best Buy will not let us return the vacuum and having trouble getting the vacuum company to take it back. I suggest not buying any.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Deborah,

      Thanks for taking the time to write a review.

      We recognize that this inconvenience may be frustrating for you, and we want to assure you that this is not the type of experience we strive to deliver to our customers. Since your order was placed through BestBuy, we recommend reaching out to their customer service to find out what options are available to you concerning the return and refund process as per their terms and conditions. If you would like to discuss the warranty options we can provide for your Shark, please feel free to contact us at 1-855-427-5127, and we will gladly assist you.

      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    vacuum failure

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the vacuum twice without any problems and was impressed with its cleaning ability. But on my third try to use it would not start up. Not sure what was the issue so I returned.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there,
      Thank you for your feedback on the AZ4002 Shark - PowerDetect Upright Vacuum. We’re disappointed to hear about your experience with the unit not starting after just a few uses. We understand how important reliability is, and we’ll absolutely share your comments with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-855-427-5127, Mon – Fri: 9 a.m. — 9 p.m. ET | Sat: 9 a.m. — 6 p.m. ET.
      Best Regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Wanted to love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who has owned Shark vacuums for years, I wanted to love this vacuum. Unfortunately, either mine was a lemon or this model isnt it. The cord would not stay in any outlet in my home. I ran the vacuum twice and it shut off in the middle of running both times. I called Shark to get some insight and they provided no help. They were not willing to find a resolution so ultimately I returned this unit.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for your review of the Shark PowerDetect Upright Vacuum. We’re sorry to hear about the challenges you faced with the cord and the vacuum shutting off during use. We understand how disappointing it must have been, especially as a long-time Shark user.

      Your feedback is important, and we’ll ensure it’s shared with our product and support teams. We’re also sorry to hear that your experience with our Customer Service team didn’t meet your expectations. We strive to provide the best support possible and would love the opportunity to make things right.

      If you’re open to exploring a different Shark model that might better suit your needs, please don’t hesitate to contact us at 1-855-427-5127. We’d be happy to help find a solution.

      Kind regards,
      Shark Clean

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Superior Performance

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark PowerDetect Upright Vacuum with DuoClean Detect Technology is a versatile and powerful tool designed to tackle various floor types and household cleaning needs. The DuoClean Detect Technology incorporates a dual-brush roll system that can handle both large and small debris on carpets and hard floors. The soft front brushroll pulls in larger particles, while the standard brushroll deep cleans carpets. The Shark PowerDetect motor is rated at 1418 watts. The cord is 30 feet. The vacuum comes with updated tool accessories. It comes with a Pet Power Brush for loosening and removing pet hair and debris from carpets and upholstery, a crevis tool for easy access to corners, baseboards, and tight places, and a dusting tool. The self-cleaning feature, a boon for pet owners, prevents hair wrap, making it easier to maintain and ensuring the vacuum runs efficiently without the need for frequent cleaning of the brushroll. The PowerDetect Technology automatically adjusts the suction power based on the type of surface being cleaned, optimizing performance. The extra-large dustcup reduces the frequency of emptying, making it more convenient for extended cleaning sessions. The Advanced Swivel Steering allows for easy navigation around furniture and tight spaces. Further, the vacuum is equipped with a HEPA filter and Anti-Allergen Complete Seal Technology, capturing and trapping dust, allergens, and other microscopic particles. The LED Headlights help illuminate the hidden debris and make it easier to see what you are cleaning.  The vacuum performed exceptionally well throughout my cleaning sessions.  I recently had my carpets professionally cleaned.  For several weeks, I used my other vacuum cleaner.  I then used the Shark PowerDetect to vacuum my carpets.  I could not believe how much dirt my other vacuum cleaner missed and how much more dirt the Shark PowerDetect picked up.  The Shark PowerDetect even picked up Arm & Hammer Carpet Odor powder that was missed by my other vacuum cleaner. I have a dog that sheds like crazy. The self-cleaning brush roll easily cleaned the dog hairs off the carpet while preventing hair from wrapping around the roller.  My carpet now looks and feels noticeably cleaner and softer.  The one slight flaw with the Shark PowerDetect is the weight. It is heavier and less portable compared to stick or handheld vacuums. There is some maintenance with this vacuum. Proper maintenance and care are essential to keep your Shark PowerDetect Upright Vacuum with DuoClean Detect Technology in top condition. It would help if you cleaned your sense detectors regularly so that your device would keep operating at optimal peak performance. Regularly cleaning the filters, brush rolls, and dustcup and checking for blockages will also ensure optimal performance and longevity. The Shark PowerDetect Upright Vacuum with DuoClean Detect Technology, Self-Cleaning Brushroll, and XL Dustcup offers robust cleaning capabilities with a range of features designed to enhance performance and convenience. It's particularly well-suited for households with mixed flooring and those needing strong suction power and allergy filtration. While it may be heavier and pricier than some alternatives, its advanced technologies and ease of maintenance make it a solid investment for comprehensive home cleaning.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A beast with brains!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed Shark vacuums for years and so, when it came time to upgrade, their new PowerDetect upright was at the top of my list. Our home is a bit of a challenge for any vacuum as we have a variety of floor surfaces, three cats and an attached hair salon! Shark has addressed our needs by providing a unit with extremely powerful suction that sports a number of "smart" sensors that allow it to detect and adapt to your floor's surface, determine how dirty it is, which direction you are pushing the vacuum and even how close to the wall you are!!! The unit has dual rollers. The front is a spongy brush that effortlessly picks up fine dust and debris and is backed up by a more conventional harder brush that has both rubber wipers and a stiff brush to get out the deep down dirt from a carpeted surface. The best part is that you don't have to manually switch modes when you pass from say a hardwood or tiled surface to a rug. The sensors detect the change and automatically adjust the rotation and suction to get the best results. The unit can even identify when you are vacuuming close to the edge of the wall and divert additional suction out to pick up dirt that has collected right next to the baseboards! The vacuum also offers a unique ability to detach the dust bin while still allowing power to the head. It's like having a stick vacuum but with much more suction and all of the "smarts" of the powered unit. You also have a generous selection of attachment tools that allow you to tackle crevices or furniture with ease. Another feature that we really appreciate is the self-cleaning brush roll. With our older unit hair would get so tightly wrapped around the brush that the motor would stall! Shark has figured out a design that essential cuts the hair away from the roller on the fly! Finally, the unit offers an extra-large dust cup with a HEPA filter, a generous length of power cord and is actually stylish to look at! The new eggplant color with gold accents very cool. One thing to be aware of is that all of this power comes with a bit of heft. The unit weighs about eighteen pounds and that, along with the unbelievable bi-directional suction, can make it a bit more difficult to maneuver than lesser machines but it is totally worth it! This vacuum is a winner! Highly recommended...

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Powerful, versatile and now with more smarts!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got my new Shark PowerDetect Upright/Lift off vacuum. It is a worthy vacuum that is both powerful and versatile. The vacuum itself strongly resembles the older Shark Vertex model but now has a dark eggplant color scheme and include new sensors that are said to automatically detect the floor type, level of embedded dirt and when it's gliding along an hard edge. It can be used as a traditional upright vacuum or can also be used as a lift off canister style vacuum if thats what you prefer. It has the DuoClean system which has spinning "fins" versus bristles along with a soft spinning roller at the front of the brush head. And for all you pet owners or long hair users out there, the brush roller is self cleaning. Unpacking was easy and fast and the instruction do a great job at showing you how to assemble all the parts. The PowerDetect now included a replaceable scent cartridge that helps keeps vacuuming odors at bay. Thats a small addition but a welcomed one and I can simply order a new one when the time comes. Overall, it is a compact vacuum and fits should fit nicely in any closet, so storage shouldn't be an issue. Once I looked over the manual, I started right away to use around the house. I started using it as an upright, which is my preferred way. It's not that heavy and is quite nimble. It can pivot around corners easily and has a nice LED headlamp that does a decent job at lighting the way. One thing to note, is that the handle ALSO has a light when you use it with other tools than the brush roller. I thought was a nice touch. The handle includes the power button and 4 other soft-touch buttons where you activate the different modes offered. You can choose Detect Mode, which activates the sensors for floor type, dirt level and edge detection. I used this one initially and an indicator light on the brush roller showed it was active at detecting. White showed it was cleaning as usual and when it turned purple, the Dirt Detector kicked in and increased the suction power. When it ran along a wall or a piece of furniture on the floor, the Edge Detect arrow lit up and also automatically increased the suction power. The Edge Detect worked especially well. All in all, it did a nice job picking up dirt and as with most bagless vacuums, was easy to empty over a trash can. I then decided to try out the manual modes also offered on the handle. You can select Hard Floors which seemed to have strong suction and uses the front soft brush roller, then there is Carpet-Low Pile which has strong suction and uses the PowerFins. Lastly is the Thick Carpet/Area Rug button that turns down the suction power for longer piled carpets. I wanted the strongest suction so I selected the Carpet-Low Pile option and it worked very well. When in Detect Mode, the strongest suction wasn't automatically turned on, so I decided to keep it in the manual mode in order to get the strongest suction at all times. Shark claims that the PowerDetect Vacuum has the strongest suction of any vacuum and although it was quite good, I think an old vacuum I have does a better job at fluffing the carpet, which is how I equate the suction power. Don't get me wrong, the Shark holds its own and more. From a versatility stand point, this vacuum can also be used in lift-off mode as a hand-held canister. I thought I would like this mode since it does allow for easier cleaning under furniture but the power brush head was hard to control. It would run off on it's own and would lift off the surface. I assume it's because the power brush head isn't heavy enough to keep it stable and flat unlike when it's in the attached, upright mode. Maybe others will have better luck using that mode than I did. And not to forget, there are a few accessory tools that area also included. It came with the Duster Crevice tool, which is a typical crevice tool that transforms to a brush tool with a sliding brush. It also came with the Pet Multi-Tool which is a brush with detachable bristles. Lastly is the Hair Pro Self-Cleaning Pet Power Brush. It's an air-propelled brush that is also tangle-free and it did a great job at cleaning the stairs. It was my favorite tool. There are also many additional tools that can be purchased that will work with this vacuum. You can attached 2 tools onto the vacuum itself for storage but I wish they could figure out how to add a third accessory post so I could store all the tools it came with directly on the unit. Not an issue though. Maintenance seems to be pretty easy as well. Since it's bagless, no bags to deal with. There are a couple of foam filters that should be cleaned from time to time, as well as wiping down the conical lint filter. Other than that, its really hassle-free. This vacuum comes with a 5 YEAR warranty which is amazing so if you do run into any problems, it's covered for a good while. Overall, it's a great vacuum. The Detect Sensors are a nice addition, but as I mentioned, I will probably be using it in manual mode more often since it allows for the strongest suction at all times. The vacuum is very versatile, nimble, cleans well and has a great warranty. Hopefully it will perform well for many years to come.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fell over and cracked. This was not worth the amount of money we pais

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Carol, thank you for taking the time to share your feedback. We're truly sorry to hear that your unit fell over and cracked, especially considering the investment you made. This is certainly not the experience we want our Shark/Ninja customers to have, and we understand how disappointing and frustrating this must be. Please know that your concerns have been noted. We’d like the opportunity to make this right. Kindly contact our Customer Service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We’re here to help and will take the appropriate steps to resolve this for you. Kind regards, Shark Clean

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Definitely a 5 Star Clean

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The short version; for a deep clean, Shark Powerdetect is a must have. All the sensors help out to get the best results on all surfaces. Add the scent cartridge to make it fresh and clean. It's not the fastest if you are looking for that deep clean but it works great. I reached this conclusion by trying it out around the house. I have a Shark cordless vacuum and a high end Roomba that are used daily to clean the house. After running both of those I used the Powerdetect. Somewhat surprisingly a lot of extra dirt was pulled from the carpets. I took the time and kept running the vacuum over areas until the dirt sensor would turn off. All the sensors worked well with detecting dirt and increasing suction, detecting edges and lighting that area more while increasing suction, and finally seamlessly detecting changes in flooring and adjusting suction and brushes. Of note, these features only work with the head unit and not with the hose and wand. The vacuum is pretty heavy and bulky but it's easy to maneuver. One of my favorite small things on this vacuum is that the hose end has a light on it! So when you're cleaning the stairs or cleaning the car it's easy to see where you're vacuuming. It's easy to switch to the wand to get tight or high spots and the whole unit lifts off to do stairs. It comes with the standard hose attachments. The head will also light up red if something like a cord gets caught in the rollers. Overall, I really recommend this vacuum. It works great for a weekly or monthly deep clean. If you're not worried about having the convenience of the other vacuums this could be used more often to alleviate the need for a deep clean.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Extreme Suction/Easy on the ears

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 3rd Shark vac, but their first upright model that we’ve tried. I prefer using an upright on our upstairs carpeting, vs. using our robot vac or our older competing-brand upright which was beginning to show its age. We’ve been very pleased with our other 2 Shark vacs, and this PowerDetect model doesn’t disappoint. Here are a few things I like so far after using the PowerDetect for a week: - Out of the box: It’s very easy to set up. No tools needed. Just a half dozen-or-so steps to click components into place, and it’s ready to use. I also like the deep purple (eggplant) color with black & light green accents. - Low noise: This was the biggest surprise. It actually has an easy-on-the-ears, low-frequency roar vs. the annoying high-pitched whine of our high-end, expensive, famous-brand upright. Not having to insert earplugs or wear noise-canceling headphones while vacuuming was a refreshing change. Even when this Shark revs up into “boost” mode, it’s not too loud. - Lighting: There are bright white LED lights on the front of the vac that stay illuminated. In addition, when you approach a wall, the side lights turn on until you move away. There’s also a light on the handle that illuminates when you remove the wand from the base. - Maneuvering: My older upright ball-roller vac was light & easy to maneuver, so I wasn’t sure if this heavier Shark would be as easy to wield. This Shark weighs in at about 17.5 lbs., but to my delight it has a bit of self-propulsion action, not unlike my mower. So, it requires very little effort to push with just a bit more effort to pull back towards you, making it much easier to handle than I’d anticipated. Since vacuuming is a chore that I often procrastinate over, at least I can expend less energy accomplishing the task now. - Suction Power: Excellent! This vac has more suction power than any vac we’ve ever had. We had just vacuumed a few days earlier with our old upright. We were shocked to see how much more dust & debris this Shark picked up on its first pass. - Sensors galore: This machine is amazing. It changes suction power when it detects that you’re moving from carpet to hard flooring or tile. It also senses when it’s rolling over heavier debris which triggers a power boost. It senses when you approach an edge or wall & activates both additional suction power as well as helpful side-lighting. It also senses the direction in which you’re vacuuming & automatically changes the suction direction to forward or reverse for maximum pull. I didn’t mention all the features but, overall, this is the best upright vac we’ve ever owned. Kudos to Shark! They really thought of almost everything with this PowerDetect model.

    I would recommend this to a friend