Customer Ratings & Reviews

The vacuum caught on fire messed up all the electrical wires in my house

This thing is a beast and is the best vacuum I have owned. I have 5 pets so have always had a lot of pet hair to deal with. I’ve never had a unit until now that has done anything better than average. First, it has an auto sensing so you don’t need to adjust anything when moving between carpet and hardwood. It also auto adjusts the power based on if it senses dirt or not. It will rev up to get the really dirty spots. Once it gets it clean it throttles back. It has a nice light on the unit that helps you see under furniture and along corners and baseboards. Another feature I enjoy is how easy it is to vacuum the steps. The unit separates from the base so it’s lighter to carry up steps. The suction while using the included step brush is really powerful and does an amazing job. The only slight negative is when pushing the vacuum forward no problem but it is a little heavy on the backstroke. But, with the suction and how well this cleans this is not a deal breaker. Overall great cleaning product that you will not regret owning.

My old vacuum was begging for some needed rest. So I went searching for a replacement. I have always liked shark products (and other under same company), so when this was found I knew I could trust it to work. Here are some point of interest on how I viewed this item. Good: 1. works well on all my surfaces (wood, tile, and carpet) with no need to adjust for each type 2. plenty of accessories to get the job done (pet handle, couch, crevice, fabric, etc). 3.long hose, so I can not have to worry about dragging it close behind me all the time. 4. strong suction that showed me how much my last one didn't clean very well. 5. compartment for scent release while vacuuming, I have mine at lowest and it works fine 6. easy to remove and dump dirt cup. simple clip to lets you empty it out fast. 7. swivel handle (bottom) lets you zoom around corners and furniture with ease. took me a few mins to get use to it. 8. not the lightest one I have had, but with the performance I can overlook that one issue 9. comes with HEPA filter to keep the nasty pollen, dirt, and such from returning to the carpet 10. in upright position it feels solid and not easy to tip over. Bad 1. putting it together was interesting, as the instructions were not all clear on some items. even the pictures did not give much help 2. took a while to find the on/off switch. I am use to either one on the handle, or on rear near the pivot point on the brush area. 3. not totally heavy, but I am leaving it downstairs since it is too difficult for me to take it up and down alot. So needless to say. I am happy with it and also knowing I am cleaning my carpet better than before. Plus the bonus of adding different scents depending on mood, makes me happy

I'm a big fan of Shark products. They have all been very reliable, made well and do a quality job. They continuously update their products with new technology and I never find those things to ever just be a gimmick. I can't recall anything in particular that wasn't thoughtful and helpful. Continuing that trend, this new upright vacuum offers several new features and technology. I was initially feeling a bit worried that all it promised would be over-hyped but my trust in the brand made me hopeful. It wasn't long before those worries dissipated. This thing is loaded with features, big and small, and all of them work as promised based on my experience with them. Returning is the self cleaning brushroll and fins which has been my favorite feature since they introduced it. If you live in a house with people and pets with long hair and ever cleaned the brushroll in vacuums that don't have it, you know the deal. The star feature though is all the built in sensors. The FloorDetect works fairly quickly when adapting to your surface. It went from my carpet, to hardwood to area rug and back all without a hitch, and cleaned them all very well. The EdgeDetect sensors help clean edges better than anything I've used before. In addition, it brightens that sides headlight (and turns off the other sides) for extra visibility which is helpful most of the time but occasionally there are areas I wish both headlights stayed on. The DirtDetect is the most interesting. It sure seems to be accurate considering whenever it boosted power it was always in spots my cats frequent, where their litter boxes were and all the obscure areas like under cabinets and tables. Besides hearing the power change, indicator lights on the machine let you know when things are activating or if sensors need cleaning. The sensors also detect if you lift the vacuum or snap it upright for a moment. When you do, it will decrease it's power until you start using it again. If you don't prefer to use Detect mode, you have the option to turn it off by selecting one of the other individual buttons (hard floor, carpet, thick carpet/area rug). Lastly, the biggest surprise feature is the wand actually has a built in light which is the first I have ever seen. It's a really nice touch. I'm not sure why this hasn't been a thing sooner. Beyond all this, it's probably the most powerful vacuum I've ever used or owned. It's got some serious suction. As for the Odor Neutralizer, it's supposed to be for keeping the inside of the machine from smelling but I never had a problem with odor in any vacuum I have ever used or owned. However, I do smell it when using the vacuum which is a pleasant, unintended side effect of it. It reminds me of a fabric softener scent and it's quite nice. The manual says they should be replaced every 6 months which is a respectable length of time. They're actually not badly priced and come in packs of two. However I'm not sure if I will feel the need to replace the cartridge in the future. It is an optional feature, so if you choose not to use it, you can just remove the cartridge and reinstall the plug. Besides all the great features, it feels pretty well designed, too. The profile of the back is quite flat so you're able to get it very close to the floor when extending and reaching areas like under tables. The dust bin is highly visible allowing you to see everything you collected and how full it is, release buttons can all be quickly accessed and all filters/pads are easily accessible for cleaning. While the buttons on the wand are touch activated, the power on/off is a push button so you won't accidentally turn it off while using it. One thing I do find a bit tough is getting the lift-away part back into position after releasing it. The attachment slots surround the wand near the bottom so you have to really guide it into place in what feels like a tight spot. With everything going for it, not surprisingly it's got some weight to it but I think it's similar to past models. It's still easy to work with it and it's comfortable to use so you don't really feel the weight of it unless you pick it up. Other than those couple of trivial things, I can't say enough about how much I enjoy this vacuum.

Shark has really made a name for itself for making really good vacuums. This one is no exception--it is a great vacuum with phenomenal suction, packed with features. We have several different floor surfaces in our house--plush carpet, hardwood, berber, tile and vinyl plank. The PowerDetect feature adjusted to all of these surfaces very well (and quickly), allowing the vacuum to nicely clean each surface. In fact, it pulled up quite a bit of dirt and dust that our previous vacuum missed. The only complaint about the power is that the lowest power setting is still too strong, in that it will not vacuum scatter rugs without sucking the rug into the unit. The power cord is plenty long and the unit was very simple to assemble--no tools required! I think one of the nicest features of the vacuum is the LED light on the base and the handle. The lights really increase visibility for where you are cleaning, especially when you are using the hose tools. Using the odor neutralizer, even on the high setting, it doesn't give off a super stong scent--but the scent it does give off is very fresh smelling and pleasing--so much better than the "electrical" smell you get from most vacuums. The vacuum can be used on stairs, but it is a bit bulky and can be difficutl to use without it tipping over. The canister is large and easy to empty. The crevice tool works great. The vacuum came with two other pet attachments, but since we don't have pets, I can't attest to how well they work. My wife loves the purple color of the unit and the hot pink accent around the handle. Sometimes, it's the small things, I guess.

Got another Shark vacuum, my fourth, and it is super fancy! The Shark PowerDetect Upright Vacuum with Detect Technology, DuoClean Detect, Powered Lift Away, Self Cleaning Brushroll and more. It even has an Odor Neutralizer Technology. AZ4000 series. Lots of features to learn about after some simple assembly. Surprisingly heavy compared to my other models even if it seems to be made from heavy duty plastic. Gray and purple body with a clear canister so you can see the dustcup. Detect mode is supposed to change the suction based on the floor type, dirt and edges. It also has an "idle" feature that pauses when in the upright position or not being moved. There are four options on the handle for Detect Mode, Hard Floor, Carpet/Low pile and thick carpet area rug. I mainly used Detect Mode as I moved from room to room, from plush carpet to low pile and tile flooring. Edgedetect lights up the right or left arrows closest to the edges and maximizes suction. White edgedetect indicator means cleaning, purple light means cleaning boost. Lots of sensors to find and clean if not functioning as expected. All can be cleaned by rinsing with water and letting dry for 24 hours. Came with a duster crevice tool and upholstery tool onboard and a pet power brush for use on upholstery. Powered lift away canister allows you to remove the powered floor nozzle and carry it around. The wand can be released for above the floor cleaning. The handle can be released to use the hose on the attachments. The dust cup can be emptied by removing the pod and pressing the lower release button and the bottom of the dust cup will drop open. If debris collects on the lint screen, press the top release button and lift the handle to access the screen. All in all another great Shark with so many settings and filters I will have to keep the Owner's Guide handy to learn where and what needs to be done.

I just got my new Shark PowerDetect Upright/Lift off vacuum. It is a worthy vacuum that is both powerful and versatile. The vacuum itself strongly resembles the older Shark Vertex model but now has a dark eggplant color scheme and include new sensors that are said to automatically detect the floor type, level of embedded dirt and when it's gliding along an hard edge. It can be used as a traditional upright vacuum or can also be used as a lift off canister style vacuum if thats what you prefer. It has the DuoClean system which has spinning "fins" versus bristles along with a soft spinning roller at the front of the brush head. And for all you pet owners or long hair users out there, the brush roller is self cleaning. Unpacking was easy and fast and the instruction do a great job at showing you how to assemble all the parts. The PowerDetect now included a replaceable scent cartridge that helps keeps vacuuming odors at bay. Thats a small addition but a welcomed one and I can simply order a new one when the time comes. Overall, it is a compact vacuum and fits should fit nicely in any closet, so storage shouldn't be an issue. Once I looked over the manual, I started right away to use around the house. I started using it as an upright, which is my preferred way. It's not that heavy and is quite nimble. It can pivot around corners easily and has a nice LED headlamp that does a decent job at lighting the way. One thing to note, is that the handle ALSO has a light when you use it with other tools than the brush roller. I thought was a nice touch. The handle includes the power button and 4 other soft-touch buttons where you activate the different modes offered. You can choose Detect Mode, which activates the sensors for floor type, dirt level and edge detection. I used this one initially and an indicator light on the brush roller showed it was active at detecting. White showed it was cleaning as usual and when it turned purple, the Dirt Detector kicked in and increased the suction power. When it ran along a wall or a piece of furniture on the floor, the Edge Detect arrow lit up and also automatically increased the suction power. The Edge Detect worked especially well. All in all, it did a nice job picking up dirt and as with most bagless vacuums, was easy to empty over a trash can. I then decided to try out the manual modes also offered on the handle. You can select Hard Floors which seemed to have strong suction and uses the front soft brush roller, then there is Carpet-Low Pile which has strong suction and uses the PowerFins. Lastly is the Thick Carpet/Area Rug button that turns down the suction power for longer piled carpets. I wanted the strongest suction so I selected the Carpet-Low Pile option and it worked very well. When in Detect Mode, the strongest suction wasn't automatically turned on, so I decided to keep it in the manual mode in order to get the strongest suction at all times. Shark claims that the PowerDetect Vacuum has the strongest suction of any vacuum and although it was quite good, I think an old vacuum I have does a better job at fluffing the carpet, which is how I equate the suction power. Don't get me wrong, the Shark holds its own and more. From a versatility stand point, this vacuum can also be used in lift-off mode as a hand-held canister. I thought I would like this mode since it does allow for easier cleaning under furniture but the power brush head was hard to control. It would run off on it's own and would lift off the surface. I assume it's because the power brush head isn't heavy enough to keep it stable and flat unlike when it's in the attached, upright mode. Maybe others will have better luck using that mode than I did. And not to forget, there are a few accessory tools that area also included. It came with the Duster Crevice tool, which is a typical crevice tool that transforms to a brush tool with a sliding brush. It also came with the Pet Multi-Tool which is a brush with detachable bristles. Lastly is the Hair Pro Self-Cleaning Pet Power Brush. It's an air-propelled brush that is also tangle-free and it did a great job at cleaning the stairs. It was my favorite tool. There are also many additional tools that can be purchased that will work with this vacuum. You can attached 2 tools onto the vacuum itself for storage but I wish they could figure out how to add a third accessory post so I could store all the tools it came with directly on the unit. Not an issue though. Maintenance seems to be pretty easy as well. Since it's bagless, no bags to deal with. There are a couple of foam filters that should be cleaned from time to time, as well as wiping down the conical lint filter. Other than that, its really hassle-free. This vacuum comes with a 5 YEAR warranty which is amazing so if you do run into any problems, it's covered for a good while. Overall, it's a great vacuum. The Detect Sensors are a nice addition, but as I mentioned, I will probably be using it in manual mode more often since it allows for the strongest suction at all times. The vacuum is very versatile, nimble, cleans well and has a great warranty. Hopefully it will perform well for many years to come.

The Shark Powerdetect upright vacuum is hands down the best vacuum cleaner I've ever owned. It has the best suction I've seen in a vacuum and tons of nice features. It has a feature called Duoclean DETECT that senses floor type, how much dirt, vacuum direction, and edges then adjusts that amount of power needed to do the job. I also like the self-cleaning brushroll that keeps pet fur and hair from getting tangled up in the brush. And the pet multi-tool is amazing. It picks up fur from furniture really well. As a test of how well this vacuum works, first we ran our highly rated stick vacuum on one of our rugs, and then the Shark Powerdetect and couldn't believe how much additional dirt and fur was picked up. We then ran our full-sized upright on another rug with the same results. The Shark Powerdetect isn't a lightweight. It is noticeably heavier than our stick vacuum. But after seeing how much cleaner our rugs are, I don't know if the stick vacuum will be used again. You buy a vacuum cleaner for one reason. I has to clean well. The Shark Powerdetect doesn't disappoint. It cleans better than any vacuum I've ever had. But beyond cleaning ability the Powerdetect has some really thoughtful features that are icing on the cake. And it has a 5 year warranty, which means Shark is confident in the build quality of this vacuum.

Maneuverability: A bit unwieldy on stairs and on transition from hard surface to carpet. The motor head has a relatively low 3-inch profile. Tipping the handle back allowing you go get about 6 inches under furniture. The wand is rather heavy if held from the end (i.e., as when using with the base). Holding from the top is more comfortable but places the on/off switch behind the hand making it cumbersome to use. Cord: 30 foot cord allows me to vacuum multiple rooms from one outlet. NOTE: If the power switch is accidentally pressed while the vacuum is unplugged or if it becomes unplugged while in use, it will turn on unattended the next time that the cord is plugged in. Canister: The canister is easy to remove once you figure out which button to press. The one to the left of the canister handle detaches the collection bin for emptying. The one at the top of the canister handle detaches the powered canister assembly so that it can be used without the motor head. Debris can get stuck at the top edge of the collection bin. Inverting the bin (with the trap door closed) generally works to dislodge it. Filters: There are four replaceable filters. The two pre-filters under the collection bin can be removed and washed with (2 before and 1 after the canister) can be removed and rinsed with cold water. Shark recommends that this be done monthly and replaced every 2.5 years. The HEPA filter at the base of the canister should be cleaned annually and replaced every 3 years. The fourth “filter” is what Shark calls the “odor neutralizer”. The vacuum will function without the cartridge so long as the “odor dial” is in place. The cartridge should be replaced every 6 months. Light: LED head- and side-lamps on the motor head are enabled based on surface and edge detection. An extra LED on the handle illuminates the area in front of the wand. Tools: The unit came with a pet multi-tool, duster-crevice tool, and self-cleaning pet power brush. The pet multi-tool is just an upholstery tool with a detachable brush. The AZ4002 came with three tools but there is only room for two on the canister. All tools have a fixed angle with respect to the wand and do not articulate. Motor: The motor speed determined by the “detect mode” sensors or manually by selecting hard surface, low pile carpet, or high pile carpet. In detect mode, it can take 3-5 seconds for the AZ4002 to figure out the type of floor and set the correct motor speed. Two-roller Motor Head: This is a really nice feature! It is very efficient at picking up dirt on bare floors. Shark claims that the motor heads are “self-cleaning”. We do not have enough hair in our carpets to test this feature. Overall: The AZ4002 has a lot of suction! The motor brushes very effective picking up dirt from hard floors and carpets. The motor head is difficult to use on stairs and the weight of the wand and fixed angle on the tools make use of the wand cumbersome.

I’ll avoid the cliché’s about how much this vacuum sucks. It actually does an amazing job when it comes to cleaning up on multiple surfaces. My house has linoleum tiling as well as area rugs for my old dog. Needless to say the hair gets everywhere! This vacuum makes moving around the house to get all that hair cleaned up so much quicker and more efficient. The suction power gets deep into the rugs to get the hair and dirt that gets ground in from repeated foot traffic and the added boost helps when moving into areas where I didn’t even think were that dirty! I love the fact that it has the ability to sense when you are next to walls and it adjusts to focus on that side to get all those corners so I don’t have to go back over them with again with a different attachment. It has multiple different configurations for use from a long wand, to a short handle to a carry around mode. Making it useful in so many different situations. I’m starting to sound like a commercial. lol! The only thing I didn’t like about it was that when using it on my area rugs the suction sometimes was too much and the sensor for the variable power would get confused at the edges of the rug, and it would end up sucking up the corners of the rugs forcing me to have to pull it out. Thankfully they don’t have tassels, but if you do have area rugs with tassels be wary. Otherwise this vacuum is top notch. The only reason it’s not 5 stars is the variable suction can sometimes be a little too much on area rugs. That’s it.

This is our 3rd Shark vac, but their first upright model that we’ve tried. I prefer using an upright on our upstairs carpeting, vs. using our robot vac or our older competing-brand upright which was beginning to show its age. We’ve been very pleased with our other 2 Shark vacs, and this PowerDetect model doesn’t disappoint. Here are a few things I like so far after using the PowerDetect for a week: - Out of the box: It’s very easy to set up. No tools needed. Just a half dozen-or-so steps to click components into place, and it’s ready to use. I also like the deep purple (eggplant) color with black & light green accents. - Low noise: This was the biggest surprise. It actually has an easy-on-the-ears, low-frequency roar vs. the annoying high-pitched whine of our high-end, expensive, famous-brand upright. Not having to insert earplugs or wear noise-canceling headphones while vacuuming was a refreshing change. Even when this Shark revs up into “boost” mode, it’s not too loud. - Lighting: There are bright white LED lights on the front of the vac that stay illuminated. In addition, when you approach a wall, the side lights turn on until you move away. There’s also a light on the handle that illuminates when you remove the wand from the base. - Maneuvering: My older upright ball-roller vac was light & easy to maneuver, so I wasn’t sure if this heavier Shark would be as easy to wield. This Shark weighs in at about 17.5 lbs., but to my delight it has a bit of self-propulsion action, not unlike my mower. So, it requires very little effort to push with just a bit more effort to pull back towards you, making it much easier to handle than I’d anticipated. Since vacuuming is a chore that I often procrastinate over, at least I can expend less energy accomplishing the task now. - Suction Power: Excellent! This vac has more suction power than any vac we’ve ever had. We had just vacuumed a few days earlier with our old upright. We were shocked to see how much more dust & debris this Shark picked up on its first pass. - Sensors galore: This machine is amazing. It changes suction power when it detects that you’re moving from carpet to hard flooring or tile. It also senses when it’s rolling over heavier debris which triggers a power boost. It senses when you approach an edge or wall & activates both additional suction power as well as helpful side-lighting. It also senses the direction in which you’re vacuuming & automatically changes the suction direction to forward or reverse for maximum pull. I didn’t mention all the features but, overall, this is the best upright vac we’ve ever owned. Kudos to Shark! They really thought of almost everything with this PowerDetect model.

In the box is the vacuum with 3 attachments and a scent pod and an owners guide. First impression, this vacuum is very bulky and bigger compared to my previous older shark vacuum. Although it is bigger, the vacuum does move itself and you just guide it where it needs to go. Also, when you take the base off, that part is light. Please note, in my home, I own a previous shark vacuum that is probably at least 3-4 years old. I have linoleum in the kitchen, an area run in the hallway leading to the bedrooms and a rug in the bathroom. The rest of the house is laminate hardwood. Downstairs is concrete flooring that is covered with area rugs in high traffic areas. Installation - The installation literally took less than five minutes and was pretty self explanatory. If you have a previous shark vacuum, it will snap together pretty much the same way and if you don’t the owners manual will lead the way. Auto Detector Feature for types of flooring and dirt - I found this feature to be helpful somewhat but on one of my rugs, it detected it to be a thick rug instead of thin, so I had to fight the vacuum off of the rug to change the setting and vacuum properly. Otherwise, everywhere else in the house it worked pretty good. The auto detect for the dirt is great too. I had a few dirt areas that I wasn’t aware of and the light from the vacuum and with the detect feature I was able to see the dirt and release the hose and suck up the hard to reach spot under the table. Attachments - With this particular vacuum, I received the pet multi-tool, the anti-allergen dust brush and the duster crevice tool and with the vacuum and the each attachment, I am embarrassed to say that I had to dump my dust cup twice and clean it out. My home does have a lot of high traffic in certain areas, so I am thinking I need to vacuum and dust a little more often. Odor Neutralizer Technology - This feature, I love! The vacuum comes with one pod that you load into the vacuum. You can turn it down for a little scent or up for a lot of scent. In my household, it will definitely be turned down because of scent sensitivity but I do love the smell of the scent that comes with the vacuum. Overall, I am pleasantly pleased with this shark vacuum and I would hands down purchase again! I would also recommend to friends and family.

Having owned previous vacuums from this brand I had a good amount of expectations when I opted in to the review. Taking it out of the box and assembly was a snap and all the normal attachments are present. The aroma feature is nice and it seems they have upgraded it from my last vacuum. I leave it on the lowest setting and it does a good job of leaving the carpet smelling fresh. The controls are all digital so when selecting settings, it takes an extra second but never has a hiccup. The automatic sensing front height does a pretty good job of getting it right. I only had to manually switch to carpet once, but that was on pretty shaggy carpet. The cord is of the typical length which should cover most houses. The LED light does a good job of showing the dirt and dog hair in the corners of the room. Detaching the hose to get under furniture and in the tightest corners is a breeze. The suction power seems stronger, which is a welcomed plus. Floors and carpets came out looking fantastic! This is a must buy if you are in the market for a vacuum.

I have used several shark products and found them quite reliable. The powerdetect upright vacuum was well packaged and easy to assemble by my wife. The vacuum is lightweight and easy to push- it almost has a self propelled feel to it. The wand of the vacuum hooks into the canister and must be removed to attach the two attachments. With the wand being used separately, the canister has a handle that makes it easy to move with you. I was surprised how much dust was removed from the floors and rugs. I did not use the odor detector as it is perfume which aggravates our allergies. The vacuum works great without the odor detector. I find the odor detector somewhat of a gimmick. This is a high end vacuum and the odor detector seems an attempt to sell refills rather than a well thought out feature. The vacuum has a true HEPA filter and a five year warranty. It works well on hardwood floors as well as wool and synthetic rugs. It is effective on edges and overall makes vacuuming less of a chore.

The Shark PowerDetect is an awesome vacuum that was able to suck up dog hair and dirt much better than my other vacuums. It just amazes me how much of my hairy friend's hair got vacuumed up. The pretty large canister was practically full after going over my 9x12 size rug. My other vacuums with much smaller canister wouldn't be full until after a few days of vacumming the entire house. The vacuum's floor detect automatically detects the type of floor its being used on but takes time for it to determine so I just basically set it manually instead. The vauum also is supposed to have self-cleaning brushroll to eliminate hair wrap. Although the vacuum design does a great job of not having hair wrapped up on the roller with the rubberized fins, the front soft roller still does get hair wrapped around it. But overall, it does a great job. I also really like the odor neutralizer that comes with the vacuum but over time it might make the operating cost of the vacuum much higher than need be. So, once the odor neutralizer loses its affectiveness, I'll most likely not replace it.

Vacuum is heavy. Lots of pieces to put together. Once detached from the base to carry and use to vacuum stairs, it feels awkward, heavy and clunky. It’s uncomfortable to vacuum stairs as the vacuum tios over and the attachment pulls. It did it’s kind by pulling up dirt/dust out of the carpeting in all 6 rooms and an area rug, but it also left line impressions from the wheels on the base which I didn’t appreciate. Emptying the contents was easy and has a top and bottom release to empty from both ends when it doesn’t all empty from one side. The buttons on the handle are too sensitive and would switch modes to hardwood floors back to carpet etc. I did like the lights and that it got close to the carpeting near the walls but it also pulled and banged against the walls and turned rather quickly when trying to turn in an angle, so that made it undesirable. It seemed I didn’t have as much control of the vacuum as I would have wanted. The weight also made it undesirable and made my hand ache from using it. My experience was just that it was a vacuum and I wasn’t impressed.

Good suction, long cord and quiet. However, will suck up everything, including drapes, shoe laces and light rugs on hard surfaces w auto sensors on. Unnecessarily difficult when vacumming large sofa. Cord location on vacuum in awkward location. Attachments easily fall off vacuum. If I had to do again, I would have bought a less expensive model.

A bit heavy. However its performance is superb. I am so glad I made the choice to purchase this one. Very nice job!!

Only had it a few days but it seems to be working very well.

I have had 2 similar Shark vaccums. They work well at first but do not last vey long. They stop picking up from the power head usually just after warranty was up. They were 250.00 - 300.00 so they were not cheap. In need of another but will think twice before buying another one!