Customer Ratings & Reviews
- Model:
- DT551
- |
- SKU:
- 6589083
Customer reviews
Rating 4.7 out of 5 stars with 291 reviews
(291 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers value the Prestige Smart XL Air Fryer for its overall and cooking performance, ease of use, and decent size and capacity. The design and controls are also appreciated, along with the included accessories and quick preheat time. However, some customers have noted concerns about the noise level and the time it takes to air fry food.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Amazing little oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second one and we love it. The whole roast options have been amazing, and I only upgraded as this one has the built-in thermomotor. It is ideal for small space living or a motorhome.
I would recommend this to a friendRated 5 out of 5 stars
Excellent Quality for the Price"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product that recommend to friends and families.
I would recommend this to a friendRated 5 out of 5 stars
KC's Ninjh Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best air fryer I've ever bought. It does everything I could ask of it. It really does a great job especially on pizza's. And to top things off, I got it on sale at Best Buy!
I would recommend this to a friendRated 5 out of 5 stars
A MUST HAVE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we have used it a few times so far, from bagals and toast, whole chicken, and diced potatos. our family loves this air fryer and plan to use it more and more as the days go by
I would recommend this to a friendRated 5 out of 5 stars
Great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great air fryer combo. It is huge! And can cook a large amount which is great for a family. It does take up a lot of counterspace though.
I would recommend this to a friendRated 5 out of 5 stars
We love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this oven! It's the perfect multi-use appliance. We do everything from air frying to toasting to roasting a whole chicken just like they show in the product photos, and it works amazingly well.
I would recommend this to a friend- Cons mentioned:Noise level
Rated 1 out of 5 stars
From Air Fryer to Airplane
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Ninja because my other went out after 2 years of failure use. I heavily use the air fryer to make many of my meals. The temperature and functionality are the same. The temp gauge is inaccurate to say the least. Heat escapes from the unit worse than the previous model. Needless to say, I returned the unit and bought an entirely different brand. Oh, and it's noisy. It has a normal sound and then out of no where it sounds like a drone or small plane taking off.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to share your experience with the Ninja Prestige Smart XL Air Fryer & Countertop Oven. We’re truly sorry to hear that the unit didn’t meet your expectations, especially given how frequently you use an air fryer for your meals.
We understand your concerns regarding temperature accuracy, heat retention, and noise levels, and we regret that these issues led to your decision to return the product. This is certainly not the experience we aim to deliver. Your feedback is incredibly valuable and has been shared with our product team for further review and improvement. We appreciate your honest feedback and hope to have the opportunity to better serve you in the future.
Kind regards,
Ninja Kitchen
Rated 5 out of 5 stars
Excellent product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent small appliance. So easy to clean compared to my previous counter top air fryer/oven/toaster.
I would recommend this to a friendRated 4 out of 5 stars
Practical, but a little large
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fryer/oven is a little large than what I expected after removing it from the box. But it did fit in the corner area of my countertop kitchen. The functions are straightforward. Although it tends to be a bit lout, the foods I heated came out fairly well.
I would recommend this to a friendRated 5 out of 5 stars
NINJA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very convenient, doesn't heat up whole house, excellent airfry
I would recommend this to a friendRated 5 out of 5 stars
Easy to use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not a Chef but I've cooked some great meals with this Air Fryer. Very easy to use. The temperature probe saves a lot of time. Recommend.
I would recommend this to a friendRated 5 out of 5 stars
Worth the upgrade!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great upgrade! I enjoy the window. Multiple levels. And this model does come with a light to ensure the food isn’t over cooked.
I would recommend this to a friendRated 5 out of 5 stars
So efficient and easy to use…10/10 Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! It’s just as powerful as my oven that I haven’t had to use it since this is so efficient.
I would recommend this to a friendRated 3 out of 5 stars
No title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased May 14, 2025. Working good for awhile. Really liked it. Today, August 27, 2025, when I went to use the baked function, the timer acted just like a timer if I was counting down a race or something. It wouldn’t let me set it to cook. So I had to use the air roast instead.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Jane,
Thank you for taking the time to share your feedback.
We’re truly sorry to learn about the trouble you encountered with the bake function and timer on your Ninja Prestige. We completely understand how frustrating it must be when a feature you rely on doesn’t work as expected, especially after only a few months of use.
This certainly isn’t the experience we want for our customers. Your feedback is very important to us, and we’d like the opportunity to look into this further and ensure your unit is working properly. Please reach out to our Customer Care team at 1-800-365-0135, and we’ll be glad to assist you directly.
Kind regards,
Ninja Kitchen
Rated 5 out of 5 stars
Overall very happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning how to cook with it, but overall very happy. Great at roasting vegetables, for pot pies, etc
I would recommend this to a friendRated 3 out of 5 stars
Ninja DT551
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions and recipe booklet leave a lot to be desired. Could be more informative.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
We’re disappointed to hear the instructions and recipe booklet for your Air Fryer & Countertop Oven didn’t meet your expectations. Your feedback is invaluable, and we’re grateful for the opportunity to make things better.
Kind regards,
Ninja Kitchen
- Cons mentioned:Noise level
Rated 2 out of 5 stars
Very LOUD
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice oven however, I find it to be very loud. I may return it. Has anyone else experienced this? Also, very expensive
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for sharing your feedback about the Ninja Prestige Smart Oven. We’re glad to hear you find it a nice oven, but we’re sorry the noise level and cost have left you considering a return. Your experience matters to us, and we want to help.
Some operational noise is normal due to the powerful fan required for even cooking, but if it seems excessive, we’d recommend checking that the oven is placed on a stable, flat surface to minimize vibration. If the noise persists, our Customer Service team can assist with troubleshooting or determining if there’s an issue with your unit.
If you have any questions or would like support, please don’t hesitate to contact us at 1-800-365-0135. We appreciate your feedback and hope we can help improve your experience with the oven.
Kind regards,
Ninja Kitchen
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have the older version and love it. This was a purchase for our son.
I would recommend this to a friendRated 5 out of 5 stars
Toaster of the year
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, it’s an all in one I am amazed how you can cook multiple pizzas and foods!!!!
I would recommend this to a friendRated 4 out of 5 stars
oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cant read buttons. the oven looks great but the buttons and letters are too small
I would recommend this to a friend